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Customer reviews

Rating 4.1 out of 5 stars with 900 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

79%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 900 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the wifi connection! Now if they can only make it with 4K video.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera, clear pictures. view has a wider range than our first Arlo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera gives clear picture & very easy to access with phone app. Highly recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really excited about purchasing these, then I tried to use them. the sound was horrible and don't even try to transmit with them, people could not understand a word. I called customer service they did not get back to me till two days later, by that time I told them to forget about it because I already returned them. Also sometime between initially calling customer service and getting that call two days later, I called back and was told I was not eligible for technical support. I returned them and went with Nest.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was good. Thank you. No issues. Price is okay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo is the best!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo has the best 2K and 4K cameras out there! Love their cameras!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great video quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The arlo 5s pro video quality is really good crystal clear and the wide angle helps me see more

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Application without model

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to use it, the application doesn't have the model yet. I communicate with support and response was, wait for the update.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Eduardo,

      We want to work with you to address you being unable to install your Arlo Pro 5 Camera. Please send us an e-mail at askarlo@arlo.com with a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Security

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Go out and buy. It’s amazing. Keep you safe recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Arlo Camera yet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo 5 is easy to install, only take minutes. The video quality is crystal clear.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Need subscription to watch videos

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would never buy one again. Just wanted to try it out but to see any video recordings you need to subscribe. Not another subscription no thanks.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    PFBH

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased the camera. So far everything is working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Arlo cameras works as advertised, good purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Security camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the three cameras would not sync up and Best Buy isn’t taking the camera back

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thank you for your review.

      We want to work with you to address the Pro 5 cameras not synching up concern you shared. Please send us an e-mail at askarlo@arlo.com with a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, but if you don't have a solar charger it dies in about 2 or 3 days. Hassle to keep putting up and down to charge.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Vangelica,

      Thank you for your review. For help troubleshooting Arlo Solar Panel issues, please read the following article: https://kb.arlo.com/000045870. For further assistance, please navigate to Settings > Support in the Arlo App for available service options.

      We appreciate your patience and understanding.

      Best Regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well but I wish it was 4 K. Camera was easy to set up.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good Camera. Questionable mounting.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras are fine, but the included mounts are high security and pretty inflexible because it. They have a limited mounting angle and aren't compatible with most existing mounts if like me you were hoping to replace old cameras using magnetic or Outdoor mounts. Unless you need the secure mounting option, I'd find another way to purchase.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    be careful with bait and switch

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there’s a time delay when the cameras go off and notify you. I was paying a certain amount every month and they raised it without letting me know.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Kelly,

      Thank you for your review. Please read following article for details on troubleshooting long delays: https://kb.arlo.com/000062742.

      For additional assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great security cam system

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for our son and daughter in law. Works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. A little laggy with the app, but other than that, it works great.

    I would recommend this to a friend