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Customer Ratings & Reviews

$119.99

Customer reviews

Rating 4.1 out of 5 stars with 918 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

79%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 918 reviews
  • Rated 2 out of 5 stars

    Batteries

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras do not hold a charge more than 4 or 5 days at the most, very clear video is a plus

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Leslie,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good camera system. It’s very easy to install and install the app.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My Camera system

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as advertised all three Arlo Pro5 installed very easily on the building . After several days they are working ok.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Interesting Bundle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't subscribe to one of their plans, I feel like you don't get much. Without a 'plan' you don't alerts. The only thing I can see is a live feed. Very little insight into setting it up.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Latency in event notification and needs 2.4ghz

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The streaming has big gap/latency after the event. Also, to setup you have to be on 2.4ghz wifi connection which is little annoying as you have to configure your router or mesh to separate between 2.4ghz and 5ghz

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Justin

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy use wireless it came with a dual battery charger

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install and work well but extreme cold weather effects the quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo 5S 2K

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome setup for security. Works great along with a great Black Friday deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARLO 5S security camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super quick service! Always satisfied when dealing with Best Buy. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo home Security system

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent product and Works well! However, Install instructions and operational features could be easier and spelled out better with written step by step instructions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardware is strong and appears to be robust for outdoors. The SW features are spot on and useful. Overall satisfactory product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras comes with charger and everything you’ll need

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage, absolutely do not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could leave no stars I would. Terrible customer service, received 3 replacement cameras and none of of them will connect. Technical services admitted it was the firmware and couldn’t troubleshoot.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Robert,

      We want to work with you to address the concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. If you’d like help resolving the issue you are experiencing, please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Could be better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality was nice but now requires a subscription for cloud recording while older models didn’t.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. We will share your feedback to the development team. We also want to let you know some features are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Best Camera for money and Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy customer for 8 years and best HD quality and easy ibstall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best wireless security camera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set-up, great UI interface. Great community support. Would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera system I recommend anyone to check it out

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Returned the bundle.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coundn't get the new cameras to connection with orginal Arlos. Don't like the updated app or the construction of the cameras.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras pick up movement quite quickly but the cameras are not that clear. I was a little disappointed

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Samantha,

      We appreciate you writing a review. To improve picture quality on your Arlo cameras, read here: https://kb.arlo.com/1179147. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      Thank you for your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Nice camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice camera for outdoor-for backyards and frontyards

    I would recommend this to a friend