Customer Ratings & Reviews

I have no other choice but to purchase other set of cameras. Because. Previous stop working and warranty did not covered since Best Buy employee Oceanside store madd big mistake not transferred warranty to right cameras cooperate services even worst they refunded warranty without my approval worst costumer service ever.

I bought these to replace my existing Arlo cameras that I didnt need to pay for a plan to use. Now 60 days after i bought them, the cameras are absolutely useless without me paying for a plan. If I wanted to pay for a plan i would have bought a ring.

Only work 50% of the time. Best buy reps have been out 5 times and still have problems and now am not getting a response to next step.

These are mostly useless. They miss so many records when vehicles, animals or people go by the cameras. I can go on but do your research.

I recently needed to replace the wireless camera that reached the end of its lifespan in my backyard. I feel like it was Kismet the Arlo Pro 5s presented itself as a better replacement. What I didn’t expect was the slew of features and customization that this Arlo camera offers. Set-Up: Setting up the Arlo Pro doesn’t require a lot of knowledge whether this is your first wireless camera or you’re familiar with the set-up steps. As long as you follow the instructions, you’ll be recording in no time. The only obstacle that I faced was my Wi-Fi being difficult to connect to the camera. Again, that was on my end which was resolved by the friendly tech support. It’s a wireless camera that allows you the freedom to place the camera anywhere you want for as long as there is a decent Wi-Fi connection. Get Recording: I decided to place this Arlo in the backyard, facing the Catio enclosure that I built for my cats. Having the camera facing the catio allows me to monitor them without having to get up, outside and check on them whenever I hear a loud noise that might scare them (jets, large trucks driving by). This is where the app comes into play. With previous wireless cameras, the app(s) that were used were mostly basic without personal features. But with the Arlo Pro, I can customize the dashboard widgets to what I want. There are so many customization options such as: Color or Black & White Night Vision recording. Field of View Auto HDR (High Dynamic Range) Sensitivity for both auto-detection and Motion Sensitivity If you’re using the Arlo Pro as a means of security and detect an unwanted person on your property and want to bring attention to them, just activate the Activate Siren button which creates a pretty loud noise that will surely get the attention of neighbors. And if you don’t want to use the siren option then you can set up the, Call A Friend feature that calls your contact right from the app. Performance: The picture quality is amazing for the Arlo Pro! Daytime footage is clean and sharp, allowing the viewer to see important details such as a license plate, faces, or in my case, my cat trying to hunt a small lizard that had the misfortune to enter the catio. No matter what you’re using this for, seeing the details will prove important. The night vision for the camera is one of the best I’ve engaged with. During my testing, I had set up the camera out front and pointed it towards the street. I was able to see clearly the random walkers across the street that I wouldn’t see with my previous wireless camera. So, if you’re worried about your Halloween or Christmas decorations being messed with, then you’ll have a definitive electronic eye watching over them. And, the camera has two-way audio, allowing you to hear what the camera sees while also giving you the ability to communicate to who or what you are observing. If you happen to want to add more Arlo cameras to your property then this camera along with the app will allow for additions. Maintenance: The Arlo Pro will eventually need to be recharged. The app will display the battery life of the camera so there’s no guessing as to when the camera may be in desperate need of a charge. However, when there is low battery life, the camera will switch to Low Power Mode and will take photos instead of recording. I have not tested this as of yet since my camera hasn’t reached that low power level. Nonetheless, it’s reassuring to know that the camera will still document events at low power. Be Aware of Your Surroundings: Private cameras have an array of uses. Whether to keep an eye on your property (indoors or out), or perhaps to lend helpful evidence in case something happens in your neighborhood. Or you might just want to keep up with the crazy antics of your dogs or cats. I cannot think of a reason to NOT own a security camera. You don’t have to be an engineer or an electrician to set up and navigate the Arlo Pro 5s camera.

If you can’t limit your router to 2.4 GHz, or your phone doesn’t allow you to select a certain wifi band then you wont be able to set up this camera. I have an iphone 15 and a Nest Pro mesh router/ that combo wont allow you to select the 2.4 GHz band. So even though the camera can use the 5GHz band- it cannot do so until set up is complete. 2 hours wasted… Arlo’s support center’s advice? buy a different router…. Thanks, but I’ll buy different cameras.

When I downloaded the app for the cameras on my iPhone, it wouldn’t work too well and I wouldn’t be able to see anything on the cameras. It would just freeze bought it for your guarantee and I tried to return it after 12 and they were not able to give me a refund and I had to get it as credit on a Best Buy card not really good customer service. I expected to get a refund on my card for the product that did not work on my iPhone.

Motion has to be within 5-10 feet to detect and record. Exchanged for Eufy which detects movement much further away.

We live in a world where entertainers like siding with opposition DMs knowing their bad intent to others. (Scary.) Trust your vision only. America does have a crime problem. You can never really be too safe. Even playing the music you enjoy can be dangerous to the wrong ears outside your home for no reason. People are very unpredictable in nature and you always have to be prepared for anything. That’s why I’m glad Arlo gave me a chance to try out the Arlo Pro 5S 2K Indoor/Outdoor Security Camera. This device has excellent video quality and great detail when watching on your phone. Never used Arlo products before so this is my first experience with them. The 2K HDR resolution can see everything outdoors / indoors and to me, this must be one of easiest consumer cameras I’ve tried to set up for home use. With a 160-wide field of view, I was able to actually check out a big portion of a block party outdoors. The 12x Zoom is a big factor for me on the Arlo camera and it was able to do just that. License plates are very easy to spot with a camera like this. The device also withstood rain weather outdoors and remained connected to 5Ghz Wifi but also connected to 2.4Ghz. The experience of setting up the camera was easy enough with installation. No longer feel intimidated by using a camera system that could be cumbersome to set up. Color night vision is so sharp and acute in picture quality detail; I was pleasantly surprised with the feature as night vision usually is lacking. It’s a powerful night vision camera for its size. When people are on their worst behavior at night; the integrated spotlight turns on in an instant. There is Al object detection that lets you know the difference between a person, animal, vehicle, or package. Arlo Secure Plan allows you to access notifications for your phone quickly. There is a magnetic charging cable that comes with it so you can change up the camera when necessary. The camera doesn’t last that long about 2-3 days and it’s best to have a solar charger. This was the most annoying part of the experience. Overall, after trying out this product it was user-friendly and the guide was easy to DIY. Everything works as initially should and surprised with the app experience as it’s not super terrible. After trying it out for a week I decided to take it down as I have other methods of security and having to charge the battery every other day was getting tedious. If the solar charger was included I would rate this product much higher. But battery life seems to be the biggest issue. I truly enjoyed using the Arlo 2K Indoor/Outdoor and see the appeal of using one definitely. After all; we can’t have seven bodyguards protecting us at all times 24/7. But you can definitely have some peace of mind for your home and your personal spaces. Good camera would love to see some improvements for the new version in the future.

I already have several Arlo cameras and saw this at a fantastic holiday price. When I tried to set it up, I could not access the battery location for 2 of the 3 cameras in the anti-theft casing. Even two trips to the Geek Squad didn't help. I had to return this.

Battery life is terrible Still getting up and down on a ladder every two weeks

I was thinking of including a new security camera in my house and because I own a previous Arlo model, I thought that the functionalities of the 5s 2k model could be a great option. The main reason was that I was not very interested in adding different manufacturers and new apps to my phone but adding just a device. Still has an image quality ten times better. Unboxing the camera is a three-minute process of taking out all the plastic that protects the camera from scratches and installing the battery inside the camera. Good detail that the camera is packaged separately which will extend the battery life during storage time. The battery comes at 75% charge and up to now has been enough for 2 weeks of functioning in an area with a lot of movement detection. Checking the specs it seems that I will have more than a month of power guaranteed. Very easy to install and activate. Just download the Arlo app and your camera will set up by itself in a short period including the app on your phone and the cam. After the first connection, the update of software however could take some time. This is a wireless camera so, I love that can go anywhere and the installation is cable-free. It can be installed anywhere there is access to your wireless network. From a power perspective, once it runs out of battery, however, you will need to connect your cam to the charger (included) in the package. The charging cable comes with the Arlo charging pins on one side and the USB on the other side. The power outlet is not there. The major item that should be considered before purchasing this technology is that this camera does not include a memory space. All the security recording goes to the cloud and for accessing it you need to buy a subscription. Is good that if you already have the subscription, you would have to add the new device. The subscription adds a new layer of security features like the Arlo Secure emergency response. If you decide that the security plans are a big commitment for you, the camera will still serve you by detecting movement in the area and sending you notifications with an image that generated the detection. Enough to activate the direct view but not enough if you are trying to check a past alarm. If you are not sure about the commitment and the service, Arlo is including a 30-day trial period for their devices. I love the camera and serves my purposes but when you buy arlo camera you need to consider that the security plan is a must.

Bought this to replace pro2 system after Geek told me the arlo station was not replaceable. I should have done my homework before buying pro 5 because I found an Arlo station replacement on Amazon. The deal breaker for us is this system cannot be plugged into power source and runs exclusively by battery. Our home is empty several months a year. Charging batteries voids a system that we need to be more independent.

I've been an Arlo user before this purchase and am familiar with the cameras. I purchased this for my mother in law. 2 of the 3 cameras now no longer sync after ~1 month and are unusable. If you're looking for reliability and ease of use, look elsewhere.

Thought we were buying a system that didn’t require internet, so had to return it when installer informed us that it did require internet.

In todays world technology is everywhere and with batteries being around for a long while one would think given the tech /hardware/software that a battery would last on a single charge; and the quality of the picture would be better, taking camera off my eve every 3 days was annoying. Not being able to clearly see license plates on a dead end St was also frustrating. I went with Arlo because of the box; which Is false advertising “ 12x zoom” ya for a poor granulated picture

I was excited to field this latest version since I've had a few sets of Arlos. The battery life is worse than any previous version. I got 3 days out of a fully charged battery. I wanted to expand but now I'll have find another vendor altogether.

Just stolen money and the manager like to fighting with the customer

Defective, and had to return. Would not accept my Wifi. Many calls back and forth. Changed to Arlo 4 and plug and play.

I have owned and operated an Arlo system for over 7 years and they are a sophisticated system of outdoor cameras, I guess they could be indoor also, that has helped me with security of my property and the products are durable and easy to set up and never fail in any types of harsh weather. This camera was a nice addition to my system and the good thing about Arlo, the ease of adding new products is nice and easy and they keep it simple. Plus you can set up zones and its nice to be able to live view video and audio and you can even chat via audio through these cameras which is a nice feature. They mount on magnets or a screwed in mount to any surface, I added them to backyard trees, the garage and even sides of the house and being wireless you dont have to worry about clunky wires getting in the way and obstructing your set up. The camera is also durable and stands up to ice and snow and cold and the battery is durable as well. I would highly recommend these cameras since they are easy to use and a breeze to set up.