Customer Ratings & Reviews
- Model:
- VMS5240-20000S
- SKU:
- 6432918
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are positive about the camera quality, ease of use, and overall performance of the Ultra 2 Camera. Many also appreciate the easy installation, clear night vision, and wide field of view. However, customers express negative sentiment regarding the battery life and motion detection capabilities. Some customers report concerns about connectivity, signal strength, and the product's value for the price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Camera quality, Ease of use
Home protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to mount and learn how to operate. The quality of the pictures are fantastic.
I would recommend this to a friend - Pros mentioned:Camera quality, Ease of use
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, easy to install and love the quality. I am looking to buy one more camera.
I would recommend this to a friend - Cons mentioned:Battery life
Like Arlo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the cameras, but I lost the security key. I need the key to take the camera off so I can replace the battery.
I would recommend this to a friend - Pros mentioned:Camera quality
Excellent security cameras!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t go wrong with Arlo security cameras. The 4K quality is superb and the battery life is fairly good for what it is. If you buy these, you’ll definitely feel more at ease in regards to potential thieves. With the 4K, you can easily see license plate numbers as well as a clear view of people’s faces
I would recommend this to a friend - Cons mentioned:Connectivity
Base station offline
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Base station went off line after changing network. Won’t reconnect and the app doesn’t even have a simple “change network” option. Garbage product.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Jennie,
Thank you for your review. If your Arlo Base Station is offline, please follow these troubleshooting steps: https://kb.arlo.com/996. If you still need any more help, please go to Settings > Support in the Arlo App for available service options.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Pros mentioned:Camera quality
Security Cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful quality and different model cameras can be used with the base. Highly recommend!
I would recommend this to a friend - Pros mentioned:Ease of use
Batteries long time in between charges
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent cameras easy to set up You will need to download the instructions
I would recommend this to a friend - Pros mentioned:Camera qualityCons mentioned:Battery life
Great when it works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to constantly lose connection and battery life goes quick. Great quality when it has a good signal. Hub under 15 feet away yet struggles to have a good connection
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Fidel,
Thank you for your review. If your Arlo camera is offline, please follow these troubleshooting steps: https://kb.arlo.com/1133448. If you still need further help, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Pros mentioned:Camera quality
Easy set up & installation: Highly Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too easy to install and zero issues to date! The array of settings are easy to manipulate. The video quality and viewing window are excellent and provides great customization for your camera observation needs.
I would recommend this to a friend - Pros mentioned:Ease of use, Overall performance
Great home security
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great security home system very easy to install great features.
I would recommend this to a friend - Pros mentioned:Camera quality
Exceptional security product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a great product! As first time home owners of an Arlo security system, we are just very impressed with the quality and ease of operation especially for non tech seniors like us! The value for the great sale price was an extra benefit as well. Great clarity with these cameras too. Couldn’t be happier!
I would recommend this to a friend - Pros mentioned:Camera quality
Arlo ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality only downfall is mounting. Does not have allot of angle when mounting to flat surface
I would recommend this to a friend Good Product, Not perfect tho.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Quality, had a problem with the Smart Hub but everything works fine now.
I would recommend this to a friend- Pros mentioned:Camera quality, Ease of use
Arlo Ultra 2 Cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent cameras and very clear videos. Easy to install and setup.
I would recommend this to a friend Arlo home camera system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.historical storage always behind current video recording
I would recommend this to a friend- Pros mentioned:Ease of use
Amazing camera package
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product! Super easy to install and setup. Now I’m adding a doorbell and another camera! Thank you Arlo for making a worth while package!!!
I would recommend this to a friend Great package deal, but Arlo needs to improve
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great package overall, just be aware that the Arlo Ultra 2 cameras are not the best. The cameras have some lag. Nothing that Best Buy is responsible for - totally on Arlo.
I would recommend this to a friend- Pros mentioned:Ease of use
Arlo 4K
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this unit in sale. Easy to set up amd great picture. Recommend to anyone.
I would recommend this to a friend - Pros mentioned:Overall performance
Best cameras I ever bought
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best camera system I ever bought I bought a lot of camera system and the Arlo out do them all
I would recommend this to a friend Convenient
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, dont need to worry about changing batteries.
I would recommend this to a friend