Customer Ratings & Reviews
- Model:
- VMS5240-20000S
- SKU:
- 6432918
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are positive about the camera quality, ease of use, and overall performance of the Ultra 2 Camera. Many also appreciate the easy installation, clear night vision, and wide field of view. However, customers express negative sentiment regarding the battery life and motion detection capabilities. Some customers report concerns about connectivity, signal strength, and the product's value for the price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Camera quality, Ease of use
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, very clear images, easy install, and clear sound.
I would recommend this to a friend - Pros mentioned:Camera quality
Arlo pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Arlo 4k is Decent camera for the price. The picture is clear and I have had no issues.
I would recommend this to a friend - Cons mentioned:Battery life
So so
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, but battery life is short. Only lasted two weeks and it seems to have a delay before recording. Sometimes it completely misses a car coming in
I would recommend this to a friendBrand response from Arlo Team
Posted .Hi Sarah,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. If your camera is not recording all events, refer to this article to learn how to troubleshoot: https://kb.arlo.com/994085.
For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Happy for the most part
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the most part love it. The only thing that I am not happy with is that the hub constantly blinks orange meaning that the camera is out of range. I have 3 routers all around the house yet the one camera is "out of range" which is approximately 20' from the router and about 10' from a router. Camera keeps going offline. Not very productive. The other two camera that are further away seem to have no issues.
I would recommend this to a friend- Pros mentioned:Installation
Great App, Easy to Use, 4K
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great app, easy to setup, and no subscription needed. If you need to review the recordings just have to setup a VPN. Nice and Easy.
I would recommend this to a friend - Pros mentioned:Camera quality
Best Cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve purchased several Arlo systems. By far the best on the market.
I would recommend this to a friend - Pros mentioned:Camera quality, Ease of use
Great cameras.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cameras. Easy to set up and use. Great video quality.
I would recommend this to a friend - Pros mentioned:Camera quality
Great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great view of the surroundings. Took away all of my fear of someone around my house while sleeping. Plus they lit up and the light is very bright.
I would recommend this to a friend - Cons mentioned:Battery life
Our new watchdog has arrived….
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bundle of camera protection. Added the wired doorbell and Pro Floodlight. 5 devices on the one hub. Headed out on vacation with peace of mind. 4 devices hard-wired so no battery charging. One is on battery power, and has dropped very little with the activity it picks up. Overall, very pleased with the technology.
I would recommend this to a friend - Pros mentioned:Night vision
Great Visuals
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great visuals both in daytime and night vision. Cannot get one camera to connect but currently working with Arlo to fix the issue. Great buy.
I would recommend this to a friend - Cons mentioned:Battery life
Great picture quality but not the charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery runs out quickly do be prepared to use the ladder often or buy a $50 cable charger
I would recommend this to a friend - Pros mentioned:Camera quality
Time savers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to not have to clime a ladder to charge the batteries or clean the lenses.
I would recommend this to a friend Good ARLO Security System
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like this Arlo Security System with Cameras! The only problem encountered initially was hooking it up to WiFi (since it was 5G). Was able to hook it up through a WiFi Extender (which is plugged into an outlet which will extend the range of a WiFi - purchased separately). Once it was connected to the WiFi Extender, it was then connected to the WiFi.
I would recommend this to a friend- Pros mentioned:Camera quality
Happy with the security provided by Arlo cameras
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 2nd Arlo camera system installation. Unfortunately one of the cameras in our first bundle malfunctioned and entire bundle had to go back. Warranty was good though and allowed us to upgrade to these spotlight cameras which are very impressive esp at night.
I would recommend this to a friend - Pros mentioned:Camera quality
4k security camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 4k camera provides a very clear detailed view of the object in the frame. Having the local camera hub is a big plus for camera management o
I would recommend this to a friend - Pros mentioned:Camera quality, Ease of use
Great wireless security camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a current Arlo user and bought these as an upgrade. I am already a big fan and these amazing 4K cameras are no exception. The camera function is amazing and ease of use for the app only gets better. My only negative is that I can’t save 4K video without having a subscription.
I would recommend this to a friend Arlo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed on the lack of items at the store. We had to go to El Paso to get the remaining cameras. Regarding mounting kits, the store sucks..sales associates are afraid to open up a box that the mounting kit is stored. I was unable to determine if the item would tie in\screw in with the camera...to avail it did not...also, Arlo charges for storage of videos...not to keen on that
I would recommend this to a friendArlo Ultra 2 defective for a 3rd time. I'm done!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had 3 Arlo cameras that have all failed with the 1st two years. This latest Ultra 2 spotlight 3 camera system only lasted 1 year with 2 of the cameras only capturing audio and not motion. Funny this is the audio is turned off! I've tried everything to fix the problem with each try ending the same - failure. The graphics too were not up to par for being 4K, but I'm not going to do into that because that is subjective. So I"m taking these back and losing my $89 for the 4-year warranty because of another defective product. Best Buy is making some easy money off me, they tell me that it's insurance for each incident, and I mention to them that it should be insurance for the 4 years that I"m paying for, but this is another story. I'm now going to try EUFY cameras, a friend of mine has had very good luck with them.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
We want to work with you to address the concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. If you’d like help resolving the issue you are experiencing, please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
- Pros mentioned:Camera quality
Great quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had installed this last week it’s very nice great picture quality
I would recommend this to a friend - Pros mentioned:Camera quality
100 stars
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had other cameras but these are definitely worth the money!!
I would recommend this to a friend