Customer Ratings & Reviews
- Model:
- VMS5240-20000S
- SKU:
- 6432918
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are positive about the camera quality, ease of use, and overall performance of the Ultra 2 Camera. Many also appreciate the easy installation, clear night vision, and wide field of view. However, customers express negative sentiment regarding the battery life and motion detection capabilities. Some customers report concerns about connectivity, signal strength, and the product's value for the price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Camera quality
Arlo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality especially for a wireless camera! Pricy but we’ll worth the money. They also have great customer/ technical support….
I would recommend this to a friend - Pros mentioned:Camera quality
Clear and easy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras work great. They are a little pricey but they are 4K cameras and the pictures are very clear. Picks up audio from pretty far away too.
I would recommend this to a friend - Cons mentioned:Battery life
Câmeras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. Battery doesn’t last much though But nice
I would recommend this to a friend Customer Service for Arlo sucks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The products are fairly good. However, if you do not sign up for their “service plan”, you will not get any aftermarket support. Extremely disappointing as if they really want to support their customers - it should not matter if you use there service plan or not. Without their plan, you cannot even do basic things like setting an activity zone. Should have just went with Ring devices.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Tonny,
Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.
We appreciate your support and understanding.
Best regards,
Arlo Team
- Pros mentioned:Camera quality
New arlo camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new camera, have had Arlo for many years and was down to 1 good camera Need new ones. These are great
I would recommend this to a friend Huge Improvement Over Older Arlo System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a long-time user of a much older Arlo system, this new system is a huge improvement. Superb 4K resolution that makes license plates readable, very functional spotlight, excellent battery life between charges, and a dual-band hub with greater range and micro SD card capability for local video storage. I don't really use the audio capability, but another nice feature. I also like that the hub is compatible my older Arlo cameras.
I would recommend this to a friend- Cons mentioned:Battery life
Arlo Ultra 2 Spotlight Camera's
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera's are capturing activity only intermittently with batteries fully charged.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello DSArlocameras,
Thank you for taking the time to share your feedback. We want to clarify that there are multiple ways to optimize the motion detection of your Arlo cameras detailed here: https://kb.arlo.com/1015583 and get more details about managing motion detection sensitivity here: https://kb.arlo.com/41.
For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.
Best Regards,
Arlo Team
Arlo cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just recently purchased some Arlo cameras and had it installed by Geek Squad. So far it’s been good, I did have to adjust the sensitivity. I’m still learning so I guess we just wait and see.
I would recommend this to a friend- Cons mentioned:Connectivity
Wouldn't connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to get it to connect and wasn't able to use it. Had to return it to the store.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Shayne,
Thank you for your review. If you're unable to set up your Arlo cameras, please read the following article: https://kb.arlo.com/000062870.
If you still need assistance, please navigate to Settings > Support in the Arlo App for available service options. We appreciate your patience and support.
Regards,
Arlo Team
- Pros mentioned:Camera quality
Looks good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks really good only down fall it tech support is via chat only.
I would recommend this to a friendBrand response from Arlo Team
Posted .Hi Cady,
Thanks for your review. Happy to hear that you are happy with the app. If you have an Arlo Subscription, phone support is available for you, please navigate to Settings > Support in the Arlo App.
We appreciate your understanding.
Best Regards,
Arlo Team
- Pros mentioned:Ease of use
ARlo - Ultra 2 cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Gives us peace of mind. Easy to install.
I would recommend this to a friend - Pros mentioned:Overall performance
Eufy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product................ .................
I would recommend this to a friend Beware, monthly subscription required.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.disappointed in this camera system. the system is useless without a paid subscription. the trial subscription starts when you set up the new system. once the free trial subscription runs out the system is almost useless and worst yet the trial subscription last jus long enough to cause the return time to expire so you are stuck with a useless system with out paying Arlo's monthly subscription fee. Wish I would have not purchased Arlo cameras system.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Stephen,
Thanks for your review. We will share your feedback to the development team. We also want to let you know some features are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.
We appreciate your support and understanding.
Best regards,
Arlo Team
- Pros mentioned:Ease of use
Arlo security
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price, perfect for my needs, easy to work and use.
I would recommend this to a friend - Pros mentioned:Ease of use
Simple, Easy to use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Budget friendly ,easy installation and app is easy to use
I would recommend this to a friend - Pros mentioned:Camera quality
Great critter cam!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great critter cam! Took some adjusting as we got more familiar with how the cameras worked and how to place them. Well worth it.
I would recommend this to a friend Recommended System
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was easy to setup and the clarity on the cameras is excellent. The only negative had nothing to do with the equipment but drilling into the brick to install the camera attachment. We added the doorbell camera to this system as well.
I would recommend this to a friendGood security system - recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is very good, detects movement by object and records as expected. Deleting recordings is cumbersome because instant has do be deleted individually.
I would recommend this to a friend- Pros mentioned:Camera quality
Arlo Ultra 2 Security System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pictures, day or night. Adjustable sensitivity & with the Solar Panel Charger it’s very low maintenance!
I would recommend this to a friend - Pros mentioned:Camera quality
Very Good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really surprised by the quality. I use it every day in my business facility. Good image quality.
I would recommend this to a friend