Customer Ratings & Reviews
- Model:
- VMS5240-20000S
- SKU:
- 6432918
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are pleased with the Arlo Ultra 2's excellent video quality, ease of use, and long battery life, frequently praising its impressive night vision and wide field of view. The spotlight feature also receives positive feedback for its brightness and motion activation. While some users express concerns about cloud storage costs, the overall sentiment towards the camera's performance is highly favorable.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Camera quality, Ease of use
Arlo security camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Image quality is very good, Field of view is very good and it was exceptionaly easy to set u and operate.
I would recommend this to a friend - Pros mentioned:Overall performance
Eufy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product................ .................
I would recommend this to a friend - Pros mentioned:Ease of use
ARlo - Ultra 2 cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Gives us peace of mind. Easy to install.
I would recommend this to a friend - Pros mentioned:Ease of use
Arlo security
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price, perfect for my needs, easy to work and use.
I would recommend this to a friend - Pros mentioned:Ease of use
Simple, Easy to use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Budget friendly ,easy installation and app is easy to use
I would recommend this to a friend Arlo Ultra useless after trail period.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars but forced to give it at least one which is not deserving. Now I know why my original Arlo stop working a few weeks ago forcing me to buy another camera system. I chose Arlo again because I was statisfied with the 30 day limitation on saved recorded videos. Now with this Ultra once trial is over, you cannot see any recorded video. I get the alert but cannot see anything that occurred. BestBuy and Arlo has misled me and as a loyal customer, choosing to stay with Arlo was a bad decision. Best Buy can I get my money back for this since its useless and I spent a considerable amount of money on this?
No, I would not recommend this to a friendAwesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.East to connect and set up. Great value for the price.
I would recommend this to a friend- Cons mentioned:Signal strength
Would not waste your money/time.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would no recommend there has to be a better option out there, sure the cameras are easy to set up and get running but its all down hill from there. I get constant "audio" alerts after I have disabled every audio setting and even the Mic. The detection is horribly inconsistent, the range on the cameras is a joke even with the smart hub, The hub is not far from any of the cameras and the signal is weak. Just trying to help out the next person, would no recommend, I wish I did not spend my money on this headache.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Dino,
Thanks for sharing your feedback about the Arlo Ultra 2 camera. We would appreciate an opportunity to help check the setup and settings of your Arlo camera and ensure that they are configured to work as expected. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
- Pros mentioned:Camera quality
Arlo review
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup, good quality. Excellent picture quality. Good battery life
I would recommend this to a friend - Pros mentioned:Camera quality
Claudiah
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It glitch alot but not bad i still recommend it ,good quality videos
I would recommend this to a friend - Pros mentioned:Camera quality
Looks good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks really good only down fall it tech support is via chat only.
I would recommend this to a friendBrand response from Arlo Team
Posted .Hi Cady,
Thanks for your review. Happy to hear that you are happy with the app. If you have an Arlo Subscription, phone support is available for you, please navigate to Settings > Support in the Arlo App.
We appreciate your understanding.
Best Regards,
Arlo Team
Huge Improvement Over Older Arlo System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a long-time user of a much older Arlo system, this new system is a huge improvement. Superb 4K resolution that makes license plates readable, very functional spotlight, excellent battery life between charges, and a dual-band hub with greater range and micro SD card capability for local video storage. I don't really use the audio capability, but another nice feature. I also like that the hub is compatible my older Arlo cameras.
I would recommend this to a friend- Pros mentioned:Camera quality
Great security system
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great day and night. Great video quality. Feel secure
I would recommend this to a friend - Cons mentioned:Battery life
Need longer battery life in high traffic areas
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras are great. I would like the batteries to last a bit longer. For example, in high traffic areas the battery needs to be changed every 3 days.
I would recommend this to a friend - Pros mentioned:Camera quality
New arlo camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new camera, have had Arlo for many years and was down to 1 good camera Need new ones. These are great
I would recommend this to a friend Money Grab by Arlo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is good, but you have to pay for a subscription in order to have any recordings. The camera is useless in my opinion. I upgraded from the original Arlo to this Arlo assuming I would be able to have seven days of recordings, just like by other cameras. The free trial lasted sixty days, which is fifteen days past being able to return it to best buy. I guess it's my fault for not reading the fine print, and just assuming our low hadn't changed its policies. So you pay for the camera and then you have to pay every month in order to be able to use it properly.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Steve,
Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.
We appreciate your support and understanding.
Best regards,
Arlo Team
- Cons mentioned:Battery life
Arlo Ultra 2 Spotlight Camera's
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera's are capturing activity only intermittently with batteries fully charged.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello DSArlocameras,
Thank you for taking the time to share your feedback. We want to clarify that there are multiple ways to optimize the motion detection of your Arlo cameras detailed here: https://kb.arlo.com/1015583 and get more details about managing motion detection sensitivity here: https://kb.arlo.com/41.
For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.
Best Regards,
Arlo Team
- Pros mentioned:Camera quality
Arlo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality especially for a wireless camera! Pricy but we’ll worth the money. They also have great customer/ technical support….
I would recommend this to a friend - Pros mentioned:Camera quality
Very Good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really surprised by the quality. I use it every day in my business facility. Good image quality.
I would recommend this to a friend - Pros mentioned:Night vision
Great cameras
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cameras awesome night vision. Bought three more to add to them.
I would recommend this to a friend