Customer Ratings & Reviews

The 4k video resolution is great but I really love the ability to identify individual people and vehicles and receive individualized notifications so I know if I need to veiw a specific video or not.

Be aware, it's not good in bad weather ( wind, rain, loud sound...) I did averting, trouble shot, and called Arlo support ( case number attached), but it still did not help. So here is what I did; I lowered my motion detection all the way to 10 while the Arlo one is set to 80. After that we had to be 7 to 8 feet for the camera to detect us!!. I set it to 35% that is how it got 1300 motion videos. I also lowered my audio alert to 10 while Arlo one is set to 80. Has u can see in 48 hours I had 1300 motions detected, How can I read all the notifications in case of emergency!! I have 1000 Gate speed internet, the product uses half of my wifi speed, and my back camera keeps getting laggy. The picture with green spots on them shows that. If you are buying this camera so you CAN'T see license plates. My front camera is set to 14 feet from my car I still can't view my plate with zoom or no zooming on the video. The 4k video viewing on this camera good but nothing else. I'm not exaggerating the pictures speak for themselves. So it's a big disappointment, and I'm ready take it back unless Arlo ultra/Best Buy tech comes for free and make it work. Not to mention I bought the Arlo pro 4 which I returned after two weeks.

Decent cameras. The daytime video is pretty good. A little pixelated when zoomed in but overall I’d say the daytime quality is satisfactory. The night vision however is pretty bad. If the spot light isn’t on good luck seeing anything. With the spot light on the picture is super pixelated. Definitely wouldn’t be able to make out facial features for identification purposes. The motion detection works great and picks up everything. If you’re looking for a starter camera system that will let you know something is there but not what it is then this setup is for you.

Good n then not battery dies quicker then I thought it would, but honestly Arlo has always been good to us n I wouldn’t trade it for anything else

Amazing cameras, great range and battery life, and the app is easy to use.

Cameras were very easy to set up. Bundled price from Best Buy was great!

Excellent quality, I am already buying a second set, in the future, I think I will buy a third set when I have my own home.

Excellent security system. Install was Very fast. Technical setup was just as easy. Very good resolution on all cameras. Home area completely covered with three cameras.

Owned 2 years, pay monthly plan (rent). Worse security cameras I've ever owned. The doorcam stopped working. The 2 main cams are spotty at best. Will never buy an Arlo product agin. Not worth the money. Support is non existence.

Kinda feel tricked that the 4k only works over wifi..... 2k over your phone service smh the foolery.. but other then that great cameras, very easy to use, no issues to report at the moment

In one photo you can see their CS state that formatting is not an option, and in the other at the bottom, you can see it is an option. Wasted three hours on hold and going back and forth. No escalation options, no phone. If they don't like your question or ask for a manager they repeatedly respond with a blank email. On setup it took an average of five tries to pair each camera before being successful. Truly wish it was better because the 180 degree view is nice.

I’ve always liked to keep my property safe by monitoring it with local Wi-Fi security cameras. Over the years, I’ve tried many different types and brands, but I keep coming back to Arlo. They make solid cameras with easily integrated systems. So, when Arlo released new cameras, I jumped at the chance to add them to my system. One of the best features of these cameras is that if you have an existing SmartHub, you can add up to 15 cameras to one hub. So, when these recent additions arrived, I was able to just add them to our existing hub. That said, if you are new to the Arlo ecosystem, getting started couldn’t be easier. You plug the SmartHub into your router and power, download the app, and get your account set-up. Adding devices is quite easy as well. You simply select ‘add a new device’ at the bottom of the home screen. The SmartHub and app will automatically detect any cameras. If it doesn’t, then you can press the sync button on the bottom of the camera and then the hub will pick it up. The app will direct you to name the camera - I suggest you name it according to the location of where the camera will live once it’s installed - and then you can start viewing the video feed. The Ultra 2 cameras feature 4K video. Before now, the highest quality security video we had was 2K. We were pretty happy with that quality, but the 4K video feed completely blows the other camera video feeds away. Even though these cameras can be used indoors or outdoors, we opted to keep them as outdoor cameras due to the spotlight feature on them. The integrated spotlight is helping to brighten our darkened patio at night and it has even captured some of our critters (possum, cats, etc.) wandering around. In fact, my fiancé took our dog outside, and right when the door from our garage opened onto the patio, the spotlight kicked on. Even if they didn’t have the spotlight feature, these cameras have color night vision, too. The viewing angle of these cameras is also quite impressive. There is a 180-degree viewing angle which is a 20-degree increase from other Arlo cameras. With it, we can see our entire patio - from our screen door to the edge of our backyard. It’s very helpful because it allows us to see all the entry points to that area without needing multiple cameras. Another great safety feature of this camera is the custom mode option. While there are preset options for motion and audio detection (armed, disarmed, and schedule), you can also create your own modes based on your camera coverage. For example, I created a mode called ‘outdoor motion’ that includes our doorbell camera and the two outside Ultra 2 cameras. Anytime motion is detected from any of those cameras, I get a push notification from the camera. You do have the option of setting the built-in alarm siren to trigger if you wish. I’ve found that the motion detection is fairly accurate and mostly responsive. There have been times that the camera was triggered easily with a human walking through the selected area for the camera (you can map out the area in the app), but not an animal. And other times, it caught the motion from the animal just fine. We were slightly concerned about the placement of our Ultra 2 camera because it had the potential of being in direct sunlight part of the day and in our area, it can get quite hot during the summer. Thankfully, these cameras are designed to withstand heat, cold, rain, or sun. They can handle temperatures between -4 F and 113 F. And, since they are wire-free and have an enhanced range, they are perfect to mount around your property. I love the Arlo brand so these are an awesome improvement that makes the system even better.

East setup, great picture and video quality. User friendly app.

Will start by acknowledging that I have been big fan of the Arlo system since 2017 and continue to appreciate the new advancements in strengthening their camera security system, gives me peace of mind at home. Arlo’s latest the Ultra 2 continues its development of their cameras with 4K & HDR technology while enhancing the night vision range with color. The camera views and the video are excellent, in the systems that I have reviewed I have not seen better. Have completed an addition of two Arlo Ultra 2 cameras into my existing Arlo system which now consist of Arlo Ultra 2, Arlo Pro 2, and Ultra cameras and two Ultra Base Stations. The Arlo system covers my home and detached garage with the two base stations being installed approximately 150’ apart and connected via a hard-wired network extending from my office on the far side of my home to the detached garage. Previously my garage equipment was linked into my home network via Mesh Wi-Fi which works fine. Having two base stations situated near the installed cameras in the two separate buildings delivers exceptional Wi-Fi signal throughout the system for all cameras. Love it. Even with reconfiguring my Arlo system with the addition of the two new Ultra 2’s and an additional Ultra Base Station the setup went smoothly. When installing the first step is to load the Arlo App to either your Android or Apple device, the app will walk you completely through the setup. That Arlo continues to support Windows based management is a Big Plus, allowing you to go to any PC and login into your account to view and manage your system. Short history on my developing Arlo system: • Two Pro 2 Cameras installed November 2017 – Home and Garage • Ultra Camera and upgraded Ultra Base installed April 2019 – Garage Exterior – durability A+ • Ultra 2 Cameras and additional Base Station installed December 2020 Happy to report that all cameras have been operating 24/7 without incident. Good Stuff: • App has been continually improved • Wi-Fi camera connectivity 2.4 GHz, 5.0 GHz – So much easier than wires and simple to relocate • Resolution 3840 X 2160 • Cloud and Memory Card storage • Field of view 180 degrees • Two-Way Audio – startled my friend years ago while checking my home while I was away • Powerful Spotlight lights up the night • Minimum Operating Temperature -4 degrees Fahrenheit – Makes a difference in cold climes • Six Month Battery Charge • Smart Siren • Compatible with Alexa, Google Assistant, and Apple HomeKit I have experience with home and commercial camera security system installations of other equipment and I have chosen to Protect my Home and Family with Arlo. Bottom-Line is Security, and for three years Arlo has been delivering Peace of Mind for us.

Tl;dr: This wireless camera package hits all the right marks with battery power and 4K video clips. The misleading Cloud Video Service and inclusion of only a single, short charging cord put this on the higher cost / lower value side of the scale, which costs this a star. The dedicated network and impressive AI event recognition help to future proof this camera system and make it a worthwhile high-end choice. Arlo’s security cameras can be placed anywhere for an extended period of time. They conserve battery by recording only when there is something worth seeing. The company estimates that batteries can last as long as six months. I haven’t had the cameras installed long enough to test that claim, but it’s highly dependent on how much activity is actually occurring. I have one camera set up in my hallway to monitor if my daughter is actually focused on school work. That battery is depleting at about 10% per day. Another camera is pointed at the front stoop and has captured only one snipit. That one has only depleted ~1% per day. Charging takes a couple of hours to get back to full. The kit comes with one 2 ½ foot charging cord. Overall set up was pretty easy. This kit comes with a base station that requires a wired connection to your network. From there, the app you configure the base station and connect to the cameras. Make sure you don’t put the batteries into the cameras until you are ready to connect them to the base station. As each camera is added, you can name it for the area you expect it to cover. The video is very clear, even in lower light. Video switches to black-and-white when it’s too dark for color. There’s also a built-in LED spotlight. While the spotlight doesn’t carry far, it’s enough to highlight someone moving close to the camera. The spotlight will automatically turn on when motion is detected. This allows the camera to act as a deterrent since potential ne’er-do-wells will notice the light and know they are being recorded. Arlo offers multiple subscription options. While this base station has a spot for local storage, Arlo’s subscriptions bring significant value. There’s a $14.95 monthly plan which sends you alerts based on different types of activity (i.e. person, package, audio alert). Tapping the notification gives you a clip of what caused the alert. You also have the option to contact 911, initiate a siren, or talk back through the camera. Further, you can initiate a live view in 4K resolution across 180° field of view. Without the subscription, you will not have access to the camera or recordings outside of your home. You would only have access to videos stored locally in the base station. A three-month trial subscription is included in the initial purchase. The AI intelligently zooms in on the section of the frame where activity is occurring. An additional $9.95 monthly add-on provides continuous cloud video storage. Please note, this is only available if you have the camera plugged in and charging at all times. It will not work in battery-only situations. This requires having power near your camera location and eliminates one of Arlo’s biggest selling points (battery power). Unfortunately, the app does not tell you about the continuous power requirement until after the subscription is purchased! While the specs on this camera set up are impressive, the software is what all pulls it together. Fortunately, Arlo knows this and has put significant effort into the app. If you can get past the quirks of the subscription packages, this camera system should do well for you long-term. I received this kit as part of Best Buy’s Tech Insider Network. Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews.

All in all this spotlight camera has much to offer with 4K video and Color Night Vision as some of its enhanced features. I have been searching for a home security system that I could place both outside and wire free due to the distance and location of install. The install process was smooth and painless while working efficiently with our wireless system. Some of the added benefits of this system includes native 4K recording which overall has been of very good quality. Color night vision helps light up the wild life in my backyard and give me great pictures I can see through my phone, 180 degree wide view to capture all the details in our back and front yard along with activity zones to avoid unwanted movement too. This allows me to set hotspots or dead zones to assure I am capturing what I want, when I want it. Simple packaging and installation made beginning using the camera easy as it detected my movement after immediate installation. Using it was easy too with the ability to record and not wear down the batteries due to continuously recording. The batteries are long lasting and very easy to charge using their magnetic charging cable that snaps into place without removal of the camera once in place. This made install a breeze. Overall, the companion App is easy to use, but beware there could be some lag time when loading videos and connecting to the camera. I have noticed this feature with other products as well, which seems to be something that will become more refined and up to date as new versions come out, according to the manufacturer. In summary, I would recommend this camera security system to anyone who is looking for clear and easy to use capabilities and easy wireless installation without needing to drill holes in the house. I have been very satisfied with my new purchase and look forward to additional add on products in the future from this same manufacturer.

I was looking to upgrade our Gen 1 Arlo Pro cameras that cover our backyard with the newer Arlo Ultra's due to the inclusion of the spotlight LED on the Ultras. We also recently added the new Arlo Floodlight to our side yard, so I was hoping that the Ultra's would have the same features as the Floodlight camera, but I was wrong. In terms of what you get with this kit, you get 2 Arlo Ultra cameras, the newer Smart Hub Base Station, one charging cable, one charging brick, and 2 different types of mounts: one that relies on the magnetic connection, like the Pro bases and another that screws into the Ultra's bottom to let you angle it the way you want. Set up is a breeze if you already have an Arlo set up, which I did. I was able to easily pair the new Ultras with my existing base station that came with my Gen 1 Pros. I didn't use the Smart Hub base for several reasons: 1) No alarm feature like the VMB4000 base that came with the Gen 1 Pros. 2) No USB port for using an external hard drive to keep recordings. 3) There's a microSD card slot - but can't beat the 4TB external I currently have setup. No big deal though, because I have an extra base now in case the VMB4000 ever poops out on me. Luckily, pairing the new Ultras to the VMB4000 base doesn't cost me any functionality in the cameras. They still record and stream in 4K with no issues. My biggest complaint about the Ultras comes from having the new Floodlight camera first. The Floodlight camera has a setting that triggers the LED floodlights without arming the entire system. Since the Ultras have LED spotlights, I assumed they'd have the same feature set. I was wrong. The Ultras have the same basic settings as the Pros I replaced. In order for the spotlight to trigger, the camera has to be armed. Not a big deal, but sometimes I want to be able to have the lights trigger on their own without having to manually trigger them from the Arlo app. The other interesting "feature" lost in the Ultras is using the micro-USB cables to charge the batteries. Arlo has gone full magnetic charging cables for the Ultras. This is nice if you want to hardwire the camera in a sense to you're not relying on the battery, but even the Floodlight camera has the option to use micro-USB or the magnetic charging port. It would've been nice to have an option. That's enough of my griping, I actually really like the build quality of the Ultras compared to the Pros. The Ultras are noticeably bigger, come with a bigger battery, and have the option of using a screw-based mounting solution in addition to the magnetic base option like the Pros. Just keep in mind, the magnetic mounting solution is different between the Pros and the Ultras - you cannot use the existing magnetic mounts that the Pros use with the Ultras because the cameras are designed differently. The video quality is also noticeably better because now, locally, I can stream video up to 4k resolution compared to the 720p of the Gen 1 Pros. If you're looking to upgrade from an existing Arlo Gen 1 Pro or Gen 2 Pro, or if you're looking for a simple to install and easy to use home monitoring solution, then the Arlo Ultras might be worth a look.

Not good cámaras not recommended recorder poor bad vicion

This is one of the new product that Arlo came out with. I already own a indoor 2 camera hub system that is couple years old and upgraded my outdoor security camera's with this wireless Arlo Ultra 2 4k camera's. The new hub automatically detected the old Arlo camera and I didn't had to bother about adding/migrating those to my new Arlo hub. Installation - Installation was a breeze, took less than 5 mins to have them connected and configured to my new Arlo hub. The app recognized the new hub and I was able to add and configure the new camera's. The kit came with 2 camera's + 2 batteries ,fancy charger cable, the hub, a mag wall mount and a screw wall mount. I like the mag mounts as it's easy to get the cameras off the mounts to charge them. Features and Functions - I am impressed with Arlo's feature innovation on its different generation products. I do have few other brands but nothing comes close to Arlo in terms of the camera resolution, functionality, features, etc. These camera's are amazing for outdoor use and have a spot light that turns on when it detects motion in the activity zone. Few things that I particularly like about Arlo are • Activity Zone feature: The activity zone program is pretty straight forward on the app and you can have multiple activity zones. Haven't completely explored if I can customize notifications based on motions in different zones, i.e. activating siren if there is motion to close to the camera in my backyard, etc. The camera comes with a spot light that turns on (can be configured to stay off) if it detects motion in the activity zone and gives you an option to turn on the siren, call 911 or call a friend. • Detection: The perception on the camera is amazing, it send notification to your phone and also records a clip, the minute it detects motion in the activity zone. The camera does distinguish between a car animal or person's movement in the activity zone. You can also customize in the app to turn off animal detection if you have to many squirrels or bunnies running in your yard ;-) • Camera resolution: It’s a 4k camera and has an amazing resolution. I was able to zoom in, to read the tags on the shipments outside my front door. It has 180 deg field of view and covers a lot of area, so one camera is good enough for a house with big front yard. The amazing part is you can still clearly see the colors with its enhanced night vision which I didn't have in my older outdoor camera that costed me the same price. • Mic and Speaker: It does have a mic and a speaker so you can converse with someone outside the door, did get to test the quality of mic by speaking to myself and watching it on the recording. • Battery life: This is big differentiator from other camera's that are out in the market. Arlo's spec says 6 months battery life, and I had my front yard camera for 4 days and still has 96% charge with quite a bit of activity over the last 4 days and am guessing I will not have worry about charging the camera for atleast 4 months. • Ecosystem integration: I haven't integrated this into my google smart home hub yet, but the manual said it is compatible with Alexa, Google Home, Apple homekit, and IFTT. Overall I am happy with Arlo products and this is definitely a great addition to my outdoor security system as its built to withstand the extreme weather conditions. Got a 3 month trial to cloud services and might subscribe to save the recording to cloud once I start to travel on work. It only offers a 7 day cloud storage of the recorded activity but there is always the option to store the recordings on the SD card that you can plug into the hub.

Packaging: In the package you get: a base station, 2 cameras, 2 different mounts (a magnetic one and a screw in type), screws and drywall plugs, 2 rechargeable batteries, a power cord, Ethernet cable, a magnetic charging cable, a decal and very basic instructions (further instructions for setup will be in the app). Setup: Setup for the base station and cameras is not difficult. Plug the base station into an outlet, the Ethernet cable into the router and base station, then download the Arlo app to your phone. For further set up you will need an account and follow the instructions. If you go with the free service, you are only allowed up to 5 cameras per account. For a fee you can subscribe for more cameras to be added on. Features: These cameras have 2-way audio – Go to the Devices tab in your Arlo app. Click on the play button for the camera you chose to go into live mode with. You then, click on the picture of the microphone. You can now talk to whoever is on the other end. There is delay in hearing the person talk. The person on the other end may think you are very slow to respond to them, because of the few seconds delay between you. Don’t expect to carry on a conversation, but you can do things like say, “Leave the package on the bench” or “Put that package down, you are on video”. Another great feature is that these work well with Google and Alexa. You will need to enable the skills for these. If you have the display type on either of these, you can actually view each camera on them by saying “Alexa, show me front door”, etc. Within a few seconds I see a live view on the screen. Personal Review: I really like the idea of the magnetic charging cable because you don’t need to plug the charger into the camera. The downfall to this is if you lose the cable you will need to buy a new one. The older cameras had a micro USB plug and if you lost it, you could use any other micro USB cable to charge them until you bought another one. This base station, compared to the older versions, has a smaller footprint which is good for limited space. Since you need to have this hooked up to your router, you will need to keep the base station close to your router. The cameras themselves are of high quality and the video is extremely clear. However, don’t expect the perfect color picture for night as you get during the day, because you are using the spotlight versus the natural light. The spotlight turns on at night with motion and would scare away intruders. There is also a siren that can be turned on to activate when motion is detected which is another plus against an intruder. You cannot have these on 24/7, as it would drain the battery extremely fast. The range that these cameras have with the base station is amazingly. I have one camera set up on my shed which is about 100 feet away and it works great. You can set up activity zones with the app, so that you aren’t getting falling leaves, etc with their motion. Since I have trees near one of the cameras, I omit that area with the activity zone and the camera will not go off every time there is a breeze or leaves fall. This can also be adjusted with the sensitivity range to motion. There is so much you can do with these that I could go on and on, but I highly recommend these even if just for the basics because of the high quality.