Customer Ratings & Reviews
- Model:
- VMS5240-20000S
- SKU:
- 6432918
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are positive about the camera quality, ease of use, and overall performance of the Ultra 2 Camera. Many also appreciate the easy installation, clear night vision, and wide field of view. However, customers express negative sentiment regarding the battery life and motion detection capabilities. Some customers report concerns about connectivity, signal strength, and the product's value for the price.
This summary was generated by AI based on customer reviews.
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.East to connect and set up. Great value for the price.
I would recommend this to a friend- Pros mentioned:Camera quality
Great quality video.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4k cameras give great clarity. Easy system to install for tech savvy people.
I would recommend this to a friend Pretty good system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was pretty easy. Would have given 5 stars but image quality when zooming a little goes away down.
I would recommend this to a friend- Pros mentioned:Camera quality
Don’t not buy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst solution to home surveillance. I have had problems at every possible turn. The flip side is the customer service was on point and even tried to send me new cameras. However, I still couldn’t get my many problems fixed. Worst product ever.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi DanielL
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Pros mentioned:Camera quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal this camera system is the best I love these cameras
I would recommend this to a friend - Cons mentioned:Connectivity
DO NOT PURCHASE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you value the security of your home, do not purchase this product. Its a terrible software with horrendous motion detection. 1 camera gave out a week after the year warranty expired. Go figure. I subscrubed to the 24 Hour recording and have probably been able to get a couple hours of each day due to the terrible magnet power connections on these cameras. Not worth the money or headache. Buy a real surveillance system
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Pros mentioned:Camera quality
GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.JUST WAS INSTALLED, SEEMS TO BE WORKING FINE. THE PICTURES ARE VERY CLEAR.
I would recommend this to a friend - Pros mentioned:Overall performance
Money well spent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had the system set up for 2 weeks but so far it has been good. Makes me feel safer.
I would recommend this to a friend - Pros mentioned:Camera quality
Worthwhile Update to Arlo System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera system. I have owned the original Arlo camer system for years and upgraded to this, which is their newest system. Crisp, clear video plus a much wider-angle lens that the old ones. Plus a spotlight, alarm, and 2-way audio.
I would recommend this to a friend Money Grab by Arlo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is good, but you have to pay for a subscription in order to have any recordings. The camera is useless in my opinion. I upgraded from the original Arlo to this Arlo assuming I would be able to have seven days of recordings, just like by other cameras. The free trial lasted sixty days, which is fifteen days past being able to return it to best buy. I guess it's my fault for not reading the fine print, and just assuming our low hadn't changed its policies. So you pay for the camera and then you have to pay every month in order to be able to use it properly.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Steve,
Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.
We appreciate your support and understanding.
Best regards,
Arlo Team
- Cons mentioned:Battery life
Mac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batteries do not last nearly as long as advertised.
I would recommend this to a friendBrand response from Arlo Team
Posted .Hi Macd,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
Regards,
Arlo Team
- Pros mentioned:Camera quality, Night vision
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Omg this is a excellent product I’m so happy to have at my house I’m always working so from work I can keep eye on my house I’m very happy with this product excellent quality 4K pictures night vision is very clear and everything is you can see in color I’m very happy to have this camera
I would recommend this to a friend - Pros mentioned:Camera quality
Must buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product. works well, shows quick alerts, has a nice spotlight for smaller areas, affordable recording plans, good quality video and cheaper in general than many other brands like Nest. In addition, the videos get recorded and you will get alerts even if internet is down due to the hub.
I would recommend this to a friend “Compatible, but not fully”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite compatible with google home, camera controls are not fully operational, using google home app
I would recommend this to a friend- Pros mentioned:Camera quality
Fully independent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cameras and the server is icing on the cake. Fully independent
I would recommend this to a friend - Pros mentioned:Ease of use
Arlo is great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arlo plus solar panel is a no fuss camera system that is easy to setup and use.
I would recommend this to a friend - Pros mentioned:Camera quality
Great easy security
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up. Great picture. I like the talk and motion light feature
I would recommend this to a friend - Pros mentioned:Ease of use
Security camera
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful security system, easy to set up and easy to use.
I would recommend this to a friend Arlo Cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great system, works like is should. Only issue I have is you can only have 5 cameras on one account.
I would recommend this to a friend- Pros mentioned:Ease of use
Nice quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely beautiful display quality and extremely easy to set up
I would recommend this to a friend