Customer Ratings & Reviews
- Model:
- VMS5240-20000S
- |
- SKU:
- 6432918
Customer reviews
Rating 3.9 out of 5 stars with 645 reviews
(645 customer reviews)Rating by feature
- Value3.7
Rating 3.7 out of 5 stars
- Quality4.0
Rating 4.0 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers are positive about the camera quality, ease of use, and overall performance of the Ultra 2 Camera. Many also appreciate the easy installation, clear night vision, and wide field of view. However, customers express negative sentiment regarding the battery life and motion detection capabilities. Some customers report concerns about connectivity, signal strength, and the product's value for the price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. BBC the best of the best Absolutely the best
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend Rated 4 out of 5 stars
Great system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the system but needs to include power adapters for permanent installation.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend- Cons mentioned:Price
Rated 1 out of 5 stars
The Worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras suck. I spent $1000 on Arlo cameras that don’t even record correctly. They only capture the second half of any motion. Example, I am trying to see which neighbor allows their dog to poop on my yard. When I finally think I caught the person I can only see them walking away I don’t understand why it does not record as soon as they come into frame. Stay away waste of money with Arlo
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
No, I would not recommend this to a friend Rated 1 out of 5 stars
Money Grab by Arlo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is good, but you have to pay for a subscription in order to have any recordings. The camera is useless in my opinion. I upgraded from the original Arlo to this Arlo assuming I would be able to have seven days of recordings, just like by other cameras. The free trial lasted sixty days, which is fifteen days past being able to return it to best buy. I guess it's my fault for not reading the fine print, and just assuming our low hadn't changed its policies. So you pay for the camera and then you have to pay every month in order to be able to use it properly.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Steve,
Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.
We appreciate your support and understanding.
Best regards,
Arlo Team
- Pros mentioned:Camera quality, Ease of use
Rated 5 out of 5 stars
Excellent video but Homekit requires some work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video quality is outstanding and set up is easy. I am a Homekit user and out of the box the system does not integrate as stated, you do get errors and need to call customer service to get an update pushed. After that it is sealess.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
CEO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and the technical support was spot on!
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Pros mentioned:Camera quality, Ease of use
Rated 5 out of 5 stars
Great system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video quality is great on this camera. I really like the settings that alerts you if it’s a person, animal or vehicle that’s being detected. Charging the system is very easy and you don’t have to take the camera down to charge it.
I would recommend this to a friend Rated 3 out of 5 stars
Arlo 4k
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay could be better if the spot lights were brighter and the night vision quality was more better overall its decently okay.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friendBrand response from Arlo Team
Posted .Hi David
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Good systems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, my second Arlo camera system, will recommend.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Pros mentioned:Camera quality
Rated 5 out of 5 stars
Arlo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service great quality great sound easy to hook up
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend Rated 5 out of 5 stars
Decent quality, very convenient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great cameras! Even though these are the highest end Arlos and boast that they're 4k, the high end Nest cameras have significantly better video quality but these are much more convenient because you don't have to run power for these. This kit is a great bang for the buck, especially if you consider the security mounts!
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend- Pros mentioned:Camera quality, Ease of useCons mentioned:Battery life, Connectivity, Motion detection
Rated 3 out of 5 stars
Good Wireless Security System with Some Downfalls
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Arlo Ultra 2 Spotlight Camera 4K Wireless Security Camera system is an OK starter system for most folks, but you will be opening your wallet quickly. Pros: * Easy setup * Wireless allows cameras to be easily placed almost anywhere * Great video quality * Wide range of view * App has great functionality. Very comprehensive. Cons: * Battery won't last nearly the 6 months advertised in busy areas * Charging the batteries is painful with the magnetic charging cable. You have to either take the camera down to charge it or run the cable with an extension cord to the camera to charge depending on how you mounted it. * The base station has to be hard wired into your router. Depending on how many other devices are already plugged into your router, you may have to get a switch. Wireless connectivity would be nice and expected in 2020. * You can add an SD card to the base station for local storage. While OK, a USB port should have also be added for external hard drives like their previous hubs * The accessories are crazy expensive. Replacement charging cables, batteries, etc. can get expensive quickly. * You have to pay for the subscription plan after the trial to be able to use the cloud storage and other features of the system. Again, more expense after the initial large expense for the system. * HomeKit connectivity seems hit or miss. I haven't been able to get it to work and will have to call support for assistance. * Only one charging cable and one magnetic mount. For the price, you should receive one per camera in the box. * Even with sensitivity settings adjusted, many false alerts (shadows on windows, trees blowing in the wind, etc.) In summary, for the price, I would have honestly expected more from Arlo. With the limited mounts included, you are almost forced to spend additional money on accessories. And once the 3 month Arlo Smart trial expires, you will be spending more money to keep the functionality going or accept diminished functionality. Overall, not a bad system, but for the price, there are better systems on the market.
No, I would not recommend this to a friend - Pros mentioned:Camera quality
Rated 5 out of 5 stars
Arlo ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality and very good camera 4k i like it
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
:)
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Pros mentioned:Camera quality
Rated 5 out of 5 stars
Arlo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Arlo and it does everything I hoped it would
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Video cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super clear resolution. Easy to install and set up.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend Rated 4 out of 5 stars
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice set up . Comes with everything you need . Easy
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friendRated 3 out of 5 stars
Waist of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras are not 4K and they always lose conny.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello
Thank you for taking the time to write your experience. Your feedback helps us to improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.
Best regards,
Arlo Team
Rated 4 out of 5 stars
Arlo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to plug up this wireless system to watch your time line
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend- Pros mentioned:Night vision
Rated 5 out of 5 stars
Arlo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These new color night vision Arlo's are great.....
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend













