Customer Ratings & Reviews
- Model:
- VMS5240-20000S
- SKU:
- 6432918
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are positive about the camera quality, ease of use, and overall performance of the Ultra 2 Camera. Many also appreciate the easy installation, clear night vision, and wide field of view. However, customers express negative sentiment regarding the battery life and motion detection capabilities. Some customers report concerns about connectivity, signal strength, and the product's value for the price.
This summary was generated by AI based on customer reviews.
Don't buy Arlo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arlo used to be OK, then they change the software. Now it is unreliable. Also it only only allows one person to control the system it makes it difficult for other people in your family to log on to view the cameras. For example if my wife wants to check the cameras it sends me a request on my phone, but what if I am at the doctor and can't approve the request? They have a secondary method but it doesn't work well either. Don't buy Arlo or you will regret it.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello gmay,
Thank you for sharing your feedback. We want to mention that you can have up to five different trusted devices, phone numbers, or email addresses to verify your Arlo account login. Also, you may grant your wife an access with your Arlo cameras and have her create her own Arlo account. In this way, she can set her phone as trusted device in her own account. Please check this link to learn how you can send her an invite : https://kb.arlo.com/000039122.
If you need further assistance, please contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
software is bad, customer support is useless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.free year of arlo cloud service didn't work correctly, customer service was useless. opened a support case, didn't get a response for 6 months and they closed it. can't connect to base station local storage from multiple accounts, only primary account. app signs you out automatically if you log in on another device.
No, I would not recommend this to a friendjunk product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arlo products are total junk. This product will be dead just a month past the warranty and they will not replace or repair the item at that point. Overpriced junk and horrible customer service. Ring offers better quality and better customer service.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi smb8181,
Thank you for taking the time in leaving your feedback about the product and your support experience. Allow us to look into your concern so we can assist you further. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM