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Customer reviews

Rating 3.9 out of 5 stars with 646 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers love the excellent camera quality, ease of use, and overall performance, often praising its clear night vision, wide field of view, and effective spotlight. However, a major drawback for many is the poor battery life. Other reported issues include inconsistent motion detection, connectivity problems, and weak signal strength, leading some to question its value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 646 reviews
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent security cameras, but...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo Cameras are very good with an excellent video quality. I like them, but I do not like the platform that is used. Specifically, the recordings from the individual cameras do not record 24 hours a day. I have the Nest cams and those do record 24/7. The main reason is that the cameras run on battery power. If you do not mind that the only recordings are of actual movent in view of the camera then these are a good choice. I returned my cameras for that reason only. The product is exceptional.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Poor performance and value

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "4K" quality is not true in any way the recordings are done. You can stick a MicroSD card in there and the quality is still not good enough. Can't pick up details at a distance which brings up the question of why have it in the first place. The setup process is terrible. Two of the cameras had trouble syncing to the base when I placed them next to the base itself. When inserting the MicroSD card into the base, I get a message saying I need to format the card. I follow the instructions to format it from the app itself and the button to do it disabled. Battery life is terrible and should be expected since you can see how small they are and see the "4K" video from it. Don't place them somewhere where you are not ok with shutting down the camera to change/charge the battery and don't have the patience with it not re-syncing to the base. Tangentially, I bought a solar panel to avoid this and have stopped working just a year later. The range needed between the base and the cameras is abysmal. The shortest distance between one connection is like 20 feet with a single wall to the outside of the house and I get only 2 bars out of 3, whatever that means. This meant have to get another base where one MicroSD card worked and the other didn't like I mentioned previously. Worst of all, the actually important features that you want to have to protect yourself and anyone else living with you is behind a subscription service. Let me explain what I wanted: I set up the camera to look at the grass in the front yard exclusively where no human beings should be there between Midnight and 5 AM. I know that there are apps approved from Apple that allow for notifications that disregard the Do Not Disturb mode of your phone and still blare out a noise push notification. I wanted to have that happen in that situation so that I can personally check the feed and then make the judgment call to use the Camera's siren or call the police, but they instead want to charge $9.99/mo and the option is to automatically call the police for some reason. Plus some other stuff like storing the videos in the cloud, but they got in trouble before about how that is done so you can look up yourself since I'm tired of writing about this terrible system. Don't know of any good alternative since I am not in a position to spend more money on some other system, but I would guess that a Eufy system is better since you can more camera per dollar, some have built-in solar panels for battery, and let you use an actual hard drive so that you can actually record more.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Home Security

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The footage is clear as day and the setup was easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use
    Cons mentioned:
    Signal strength

    Rated 4 out of 5 stars

    Could be better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is a nice camera, doesn't do as well as others in low and dim lighting. Wish the quality was better being its a 4k camera. The features do work well within the smart All subscription. Support is great, you can access support right within the app. A couple of frustrating things: It can be very difficult to get a strong signal to the bridge, and will more than likely require another bridge if you have cameras inside and outside. And again the video quality could be better, hope they increase the bitrate in a firmware update.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like yhe cameras the pictures and video are great. The only thing is that the batteries don't last as long as they say they will. My died within the 1st week and had to be recharged.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Connectivity

    Rated 3 out of 5 stars

    Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is fine. Connection is wonky sometimes. Battery ran out when we needed it most.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Easy and simple

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality image and audio, motion-sensing, easy-to-use app. Cost more than I anticipated but it was a one-time expense since I didn't purchase a subscription.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation

    Rated 5 out of 5 stars

    Ultra Bundle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great video quality and easy to install the cameras. I upgraded from my first camera system which were the Pros

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    I write very few reviews.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WHEN THEY WORK, they were great. The video is not as sharp as I would have expected an 4K camera… the audio is outstanding. The hub stores more than enough video for my needs. The cameras constantly become unpaired from the hub. sometimes it’s almost impossible to get the hub to see the cameras again. I’m tempted to try a subscription from Arlo, if it would improve the performance of the system. It seems stupid to have to subscribe to that in order for the whole thing to work. I use solar panels on three of the cameras and plug the fourth into an outlet. If you get a couple, cloudy days, the solar cameras will go dead. Just saying. If it’s not too inconvenient to access the cameras, it’s easy to change the batteries, at least. Years ago, we had a FLIR system that worked a gazillion times better than this. However, the cameras on that bricked profoundly one by one. It worked better, though, until it suddenly did not. It took years for that to happen. I have not had this system six months, and I’m so annoyed with it I may throw it in the dumpster before lunch.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Works Fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything appears to work as intended. Setup was easy as pie.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best of all models for indoor and outdoor needs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive owned a few previous models of Arlo. This is the best! Ive used it now for more than a month and this model has the best quality video capture. Live the 189 view. Con: without the cable charger, the wireless disnt last but a month in the high traffic area. Bought cables for all so i dont have to worry about dead battery.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Signal strength

    Rated 2 out of 5 stars

    Good but weak base

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Petty good value for 3 4k cameras and mounts. The extra battery is nice as well (but man it if was more than 1 extra battery it would help so so much) The software to use them is also pretty good, make sure your on the new system and not their old app which is not obvious at is deprecated. The new software has object detection, person, vehicle, and animal detection where your free to configure notifications based on that while having the cams record anyway. This is an extra service along the tune of 15 a month for the storage of videos which is understandable. The BIGGEST issue with this set is the WEAK arlo base you connect the cameras too. The signal is pathetic and I actually recommend any other product due to this. Please don't save money on this piece arlo common, if the cams can't stream the data to this because of this it makes all the great tech here worthless.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. We like to learn more about the concerns with the Arlo base you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Arlo 2 cameras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Love the activity range you’re able to set up. Have not used very long but hope the batteries hold up long before another charge. Quick response when arming or disarming them.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Signal strength

    Rated 4 out of 5 stars

    Arlo great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! The only issue I have is that the range is not so good. Despite having Wi-fi 6E Mesh, one of my cameras continues to show low signal.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Worth the price! Great battery life! Easy Install!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed these for my elderly parent's home. Super easy installation but super impressed with battery life. It has been 4 months since installation and I have not been back to replace batteries. Note, I live 14 hours away from them and can see perfectly. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Arlo review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality video and easy to setup. Only complaint I have is pairing the cameras via QR code doesn’t always work the first time.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Good cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent camera system. It was east to set up. Depending on how high you mount the cameras, you might want to get either the 25 foot charging cable so you don’t have to remove the battery to charge it, or the solar panels for the same reason. Video taken is of excellent quality. The only flaw in the product is sue to the alerts from the Arlo app. If you live on a busy corner like I do, you get constantly annoyed by the alerts. You can turn them off, but only for a max of 24 hours.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mr Brock home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my Arlo ultra 2 bundle pack easy set up,I got three nice views of my corner lot house I feel comfortable with my security set up

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great security and cat watching

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these cameras, very clear video quality. Great remote access. Keep an eye my cats all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Bad Battery life!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased since they were 4k cameras. The clarity is great however the cameras had connection issues and the battery dies quickly. I finally had these connected to solar charges. The main concern was battery life and it proved to be bad! Also the camera night vision is not the best and the small camera light is not bright enough. The true color night vision was not true color.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Charger,

      Thanks for your feedback. We'd like to work with you to better understand the circumstances of this trouble that you are experiencing with your Arlo Ultra 2 camera's battery draining quickly. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM