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Customer Ratings & Reviews

Your price for this item is $359.99
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The comparable value price is $599.99

Customer reviews

Rating 3.9 out of 5 stars with 636 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers are pleased with the Arlo Ultra 2's excellent video quality, ease of use, and long battery life, frequently praising its impressive night vision and wide field of view. The spotlight feature also receives positive feedback for its brightness and motion activation. While some users express concerns about cloud storage costs, the overall sentiment towards the camera's performance is highly favorable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 636 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great security for your home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple to set up and the camera quality pictures are great

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Expensive but good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like their subscription plans but video quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Security cams

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery goes dead fast. They have a very high quality pic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A high value, low cost camera system.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The full shebang. This kit included all of the items we needed for the base of our camera setup adventures!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Would Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the system, easy to use and uninstall the batteries when they are low. Our Geek Squad person recommended solar panels so I wouldn't have to worry about them and we got those installed so now I don't have to worry about charging the batteries

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really like the store

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Base station seems to only be a dedicated router only for the Arlo cameras. No on-site memory- I would have paid extra for that but any storage of video is in subscription paid cloud only. So without the subscription you just get notifications that someone entered a zone but no storage to see what happened. Just know that before you purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Arlo cameras better than others that I’ve had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Nice and clear. it hooks up to Alexa also which is nice so I can view it on TV monitors. Their service people are pretty good able to walk you through any trouble shade shooting that needs to happen.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super clear records every noise. Any movement and you get a notification automatically lights up if a detect motion. Easy to install easy to work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s ok not the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good part: The app is good, battery life. Cons: Needs to pick up better distance, clearer pictures on faces. Needs better night vision without light coming on. Positioning camera needs to be easier. The little screw thing is a pain to work with.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Arlo is Excellent

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Arlo camera systems! I upgraded from the original Arlo Pro... Excellent quality, durable, and great picture in streaming 4K. Giving the bundle 4 stars only because of the requirement to pay for Arlo Secure service (monthly) in order to *record* video...this is not entirely clear at purchase.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Almost Perfect

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can honestly say it's a pretty darn setup packaged for a camera. If you're just starting your Arlo system, I'd go with the package as it makes setup a lot easier. Plus, frankly, it's a cheaper route to go. When it comes to the cameras though, I knocked them simply because of the distance required for detection. The cameras typically sit in a low power state to reserve battery (smart, honestly), but they only detect out to 25 feet and then the camera starts recording seconds later due to booting up. Works for the most part, but sometimes, if something moves fast, you'll miss what you're trying to record. If they can find a better balance with the detection and battery settings I'm fully on board. Almost there Arlo!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the simplicity of set up and ease of use for the app do wish battery life was better but very pleased with the system

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not worth the money.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Consistently disconnects. The Cameras responses can be slow when trying to view live. (yes, everything is installed correctly. And I have High Speed Optic Fiber WiFi, that provides the security system with more than enough speeed.) If you also want to set it up with HomeKit you will more than likely have problems. May need a token reset, or spend your afternoon trying to get technical support. Also some videos appear to be glitched with a green screen before showing the recording. Which is vital as something can happen within that period of the screen being green. Again, when you want to view live incase of an emergency you would have a significant amount of lag before being allowed to viewed. I also get notifications of being signed in another account, logging me out. Had this for over a year and I’ll suggest getting a hardwired security system or try another brand other than Arlo. Poor app interface, poor customer Service, poor quality products.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thank you for your review. If your Arlo camera consistently disconnects, please follow these troubleshooting steps: https://kb.arlo.com/1133448. Please read following article for details on troubleshooting long delays: https://kb.arlo.com/000062742.

      For assistance with anything else mentioned on your review, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture and Quality is great. Easy set up

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Find something else

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these to upgrade my very old Arlo Pro 2 system. I was disappointed immediately with the quality of the plastic mounts and the clunkiness of the “security” screws on the base as well as the same key needed to replace the batteries in the cameras. In addition to the cheap plastic mounts I was unable to position the cameras in the same way as my old system and had to make new holes in my house to mount them. This made the camera angle better but still not ideal. What made me box these up and return them was the camera on the front of my house was unable to connect to the base station only 60ft away.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Karl

      Thanks for sharing your review. We'd like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality, Installation

    Rated 5 out of 5 stars

    Really good cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this indoors for our office for 2 months now and it's GREAT! really quality video & audio & setup was not too difficult. we've had no problems so far and I'm so happy I picked this one. thinking about getting same set for our house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Cams

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent system. I can check in my house from overseas anytime. These cameras are awesome. The light in on each individual camera is a plus. It actually lights up a a pretty good coverage of the area the cam is at. I would recommend these cameras I’m about to get a couple of add in cams for total of 5 cams

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo system

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good quality product, monthly subscription is expensive do but works great

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Loved this product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this product! Easy to use and understand. This product allows me to see my house with good quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Solid.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good coverage, immediate alert to my cellular device.

    I would recommend this to a friend