Customer Ratings & Reviews
- Model:
- VMS5240B-20000S
- |
- SKU:
- 6432911
Customer reviews
Rating 3.9 out of 5 stars with 643 reviews
(643 customer reviews)Rating by feature
- Value3.7
Rating 3.7 out of 5 stars
- Quality4.0
Rating 4.0 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers are positive about the camera quality, ease of use, and overall performance of the Ultra 2 Camera. Many also appreciate the easy installation, clear night vision, and wide field of view. However, customers express negative sentiment regarding the battery life and motion detection capabilities. Some customers report concerns about connectivity, signal strength, and the product's value for the price.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Works half the time...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system worked Great during the FREE Trial period. Then about 4 days after you start paying a monthly subscription it became very "glitchy". It no longer records every time there's movement. Even if you're standing directly in front of the camera moving around, the motion sensors wont trigger. So it will only record activity about half of the time. The other half you can view anything on live feed but it just doesn't record. Of course all of the problems started happening right after the return period time was up. If you pay for a system that won't do what it's designed to do (record activity in front of the camera and set of the motion detector) then it's pretty worthless.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
No, I would not recommend this to a friend- Pros mentioned:Camera quality, Ease of use
Rated 5 out of 5 stars
Great system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced our older Arlo security cameras with the Ultra 2. Great upgrade. It comes in clear and easy to use. We love the spit light feature. Keeps unwanted people away.
This review is from Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Go to security cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have set up Arlo's in 3 separate locations and they have all been easy and worked flawlessly. The secure mounts give me enough peace of mind to know that someone will need to work hard to get the camera.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Cons mentioned:Battery life
Rated 3 out of 5 stars
Arlo Cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The items is decent it has a short battery life and batteries need to be charged often
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Rickie,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Pros mentioned:Installation
Rated 5 out of 5 stars
Easy installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Arlo system. The system was so easy to setup and the installation of the cameras.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend Rated 4 out of 5 stars
Arlo - Ultra 2 Spotlight 3 Camera Security Bundle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arlo - Ultra 2 Spotlight 3 Camera Security Bundle (13 pieces) - Indoor/Outdoor, Wireless, 4K System with Color Night Vision - It is a pretty good security bundle. It would be better if Arlo would quit sending the unexpected error messages after a few minutes & cutting you off.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend- Pros mentioned:Camera quality
Rated 5 out of 5 stars
awesome
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality video cameras are very clear. And I really like this cameras I bought three sets before this period, so I bought another set
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend Rated 4 out of 5 stars
Slow to show live video
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes too long to get app to show live feed. And the “live” feed is delayed at least 20 seconds. Not super helpful during a critical security incident. I have very fast fiber internet with an Eero 6 system. The delay is not from the connection speed. Perhaps it’ll get better as updates are rolled out.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend- Cons mentioned:Battery life
Rated 3 out of 5 stars
Battery life killer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this camera 5 stars. But the battery life is a joke to me honestly.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Daniel
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Rated 1 out of 5 stars
Worst purchase I have ever made.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst purchases I have ever made. Cameras went off-line within 48 hours of installation. Base station would not format SD card. Most egregious: the company has NO interest in customer support. Impossible for me to find a way to speak with Customer Support. Packaging says live support is available within 90 days of purchase (I was within 2 weeks), but I could find no way to actually speak to tech support. I am returning this package asap. Spend $700 and have no customer support? I have no confidence in Arlo.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for sharing your experience. We want to work with you to address your Ultra 2 going offline concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo Ultra 2 camera. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
- Pros mentioned:Camera quality
Rated 5 out of 5 stars
They work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best cameras I have ever used to put them outside the work put them inside the work I put them outside and 32° they work I put them inside it’s 68° they work
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Pros mentioned:Camera quality
Rated 5 out of 5 stars
Great Home security!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good camera, easy battery replacement, very detailed display, high-quality sound, convenient and intuitive interface - I recommend it!
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Pros mentioned:Camera quality
Rated 5 out of 5 stars
Good Security Cameras
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the trio of Arlo cameras. I have two which are working great and one the Geek Squad technician is going to adjust. They provide a very clear picture of what is happening around my house,
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend Rated 4 out of 5 stars
Arlo security system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I absolutely love this product and I love everything they make the only problem with the tower based system is their tower has no range and you have to buy a second one if you have a big house or if your cameras are too far from the base station
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Arlo cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has really good quality. I install it fast. I fall in love with it. I loved it and now I feel my house is safe and protected.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Pros mentioned:Camera quality
Rated 5 out of 5 stars
Quality is awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought This camera set for my shop and it works perfectly. Can’t be happier.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Pros mentioned:Camera quality
Rated 2 out of 5 stars
Troublesome
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Image quality was good. Major issue is cannot connect to 5 ghz wifi. When tried 2.4 ghz only 2 cameras managed to connect and work. 3rd camera would not work at all. Spent a whole day trying to get working before giving up. 1 defective out of 3. Probably just unlucky but no more in store to exchange with.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Pros mentioned:Camera quality
Rated 4 out of 5 stars
"Arlo Secure Free Trial"
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So with this purchase, there is supposed to be a 3 month free security monitoring. All I am supposed to do is enter the receipt code on the Arlo website. Well, when you buy on line, there is no 16 digit receipt code and no matter what combination of my order number I try to enter, I keep getting invalid code. It would be nice to actually be given something with this purchase to activate this "free" trial. Aside from that, this is our second set of Arlo cameras and we do like this system.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Arlo Ultra 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding, reliable durable, I have been using Arlo security for several years with absolutely no issues at all, very easy to setup and install anywhere.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Pros mentioned:Camera quality
Rated 5 out of 5 stars
Ultra2 spotlight cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cameras easy to setup Looking forward to add solar panels for charging These replaced my older Arlo cameras
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend











