Customer Ratings & Reviews
- Model:
- VMS5240B-20000S
- SKU:
- 6432911
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers commend the Ultra 2 Camera for its good camera quality, ease of use with the app, and clear night vision. Many find the installation process to be easy and appreciate the wide field of view. However, some customers have expressed concerns about the battery life and motion detection capabilities. Additionally, a few users have reported connectivity issues.
This summary was generated by AI based on customer reviews.
Beware, monthly subscription required.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.disappointed in this camera system. the system is useless without a paid subscription. the trial subscription starts when you set up the new system. once the free trial subscription runs out the system is almost useless and worst yet the trial subscription last jus long enough to cause the return time to expire so you are stuck with a useless system with out paying Arlo's monthly subscription fee. Wish I would have not purchased Arlo cameras system.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Stephen,
Thanks for your review. We will share your feedback to the development team. We also want to let you know some features are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.
We appreciate your support and understanding.
Best regards,
Arlo Team
- Pros mentioned:Overall performance
Eufy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product................ .................
I would recommend this to a friend Always offline
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate that the one I installed on the driveway does not link up with the hub due to location of the hub so almost of times it’s offline
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thank you for your review. If your Arlo camera is offline, please follow these troubleshooting steps: https://kb.arlo.com/000062923. If you still need any more help, please go to Settings > Support in the Arlo App for available service options.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Pros mentioned:Ease of use
ARlo - Ultra 2 cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Gives us peace of mind. Easy to install.
I would recommend this to a friend - Pros mentioned:Ease of use
Arlo security
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price, perfect for my needs, easy to work and use.
I would recommend this to a friend - Pros mentioned:Ease of use
Simple, Easy to use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Budget friendly ,easy installation and app is easy to use
I would recommend this to a friend - Cons mentioned:Signal strength
Would not waste your money/time.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would no recommend there has to be a better option out there, sure the cameras are easy to set up and get running but its all down hill from there. I get constant "audio" alerts after I have disabled every audio setting and even the Mic. The detection is horribly inconsistent, the range on the cameras is a joke even with the smart hub, The hub is not far from any of the cameras and the signal is weak. Just trying to help out the next person, would no recommend, I wish I did not spend my money on this headache.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Dino,
Thanks for sharing your feedback about the Arlo Ultra 2 camera. We would appreciate an opportunity to help check the setup and settings of your Arlo camera and ensure that they are configured to work as expected. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
- Cons mentioned:Battery life
Need longer battery life in high traffic areas
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras are great. I would like the batteries to last a bit longer. For example, in high traffic areas the battery needs to be changed every 3 days.
I would recommend this to a friend - Pros mentioned:Camera quality
Arlo review
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup, good quality. Excellent picture quality. Good battery life
I would recommend this to a friend Huge Improvement Over Older Arlo System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a long-time user of a much older Arlo system, this new system is a huge improvement. Superb 4K resolution that makes license plates readable, very functional spotlight, excellent battery life between charges, and a dual-band hub with greater range and micro SD card capability for local video storage. I don't really use the audio capability, but another nice feature. I also like that the hub is compatible my older Arlo cameras.
I would recommend this to a friend- Pros mentioned:Camera quality
Claudiah
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It glitch alot but not bad i still recommend it ,good quality videos
I would recommend this to a friend - Pros mentioned:Camera quality
New arlo camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new camera, have had Arlo for many years and was down to 1 good camera Need new ones. These are great
I would recommend this to a friend - Pros mentioned:Camera quality
Arlo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality especially for a wireless camera! Pricy but we’ll worth the money. They also have great customer/ technical support….
I would recommend this to a friend - Pros mentioned:Camera quality
Looks good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks really good only down fall it tech support is via chat only.
I would recommend this to a friendBrand response from Arlo Team
Posted .Hi Cady,
Thanks for your review. Happy to hear that you are happy with the app. If you have an Arlo Subscription, phone support is available for you, please navigate to Settings > Support in the Arlo App.
We appreciate your understanding.
Best Regards,
Arlo Team
- Pros mentioned:Camera quality
Great security system
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great day and night. Great video quality. Feel secure
I would recommend this to a friend - Pros mentioned:Camera quality
Clear and easy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras work great. They are a little pricey but they are 4K cameras and the pictures are very clear. Picks up audio from pretty far away too.
I would recommend this to a friend - Cons mentioned:Battery life
Arlo Ultra 2 Spotlight Camera's
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera's are capturing activity only intermittently with batteries fully charged.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello DSArlocameras,
Thank you for taking the time to share your feedback. We want to clarify that there are multiple ways to optimize the motion detection of your Arlo cameras detailed here: https://kb.arlo.com/1015583 and get more details about managing motion detection sensitivity here: https://kb.arlo.com/41.
For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.
Best Regards,
Arlo Team
- Pros mentioned:Camera quality
Very Good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really surprised by the quality. I use it every day in my business facility. Good image quality.
I would recommend this to a friend Good security system - recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is very good, detects movement by object and records as expected. Deleting recordings is cumbersome because instant has do be deleted individually.
I would recommend this to a friend- Pros mentioned:Camera quality
Arlo Ultra 2 Security System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pictures, day or night. Adjustable sensitivity & with the Solar Panel Charger it’s very low maintenance!
I would recommend this to a friend