Customer Ratings & Reviews
- Model:
- VMS5240B-20000S
- SKU:
- 6432911
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are positive about the camera quality, ease of use, and overall performance of the Ultra 2 Camera. Many also appreciate the easy installation, clear night vision, and wide field of view. However, customers express negative sentiment regarding the battery life and motion detection capabilities. Some customers report concerns about connectivity, signal strength, and the product's value for the price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Camera quality
John
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cameras would recommend buy the solar panels too makes it easy.
I would recommend this to a friend - Pros mentioned:Installation
Great cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality and easy to set up battery life is just enough for home security.
I would recommend this to a friend - Pros mentioned:Camera quality
Don’t not buy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst solution to home surveillance. I have had problems at every possible turn. The flip side is the customer service was on point and even tried to send me new cameras. However, I still couldn’t get my many problems fixed. Worst product ever.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi DanielL
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Video lags
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only problem I have is that video lags, what you see is not accurate
I would recommend this to a friendNice outdoor security cameras
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these outdoor cameras because they are very accurate
I would recommend this to a friend- Pros mentioned:Camera quality
Good system
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazingly!!! Such a good investment. Good quality.
I would recommend this to a friend - Pros mentioned:Camera quality
Outside cameras
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras are very good for potection around my house.
I would recommend this to a friend - Pros mentioned:Camera quality
Nice set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice camera, works good, Wish Arlo would let you change notificagion tone.
I would recommend this to a friend - Pros mentioned:Overall performance
Arlo cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Arlo cameras are amazing! Had them for 4 years now.
I would recommend this to a friend - Pros mentioned:Installation
Best deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best deal on the market. Very easy installation and controls.
I would recommend this to a friend - Pros mentioned:Camera quality
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is working well so far. Great pictures too.
I would recommend this to a friend - Pros mentioned:Camera quality
Camera man
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras are excellent,clear,. They capture everything that moved outside
I would recommend this to a friend Arlo Ultra useless after trail period.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars but forced to give it at least one which is not deserving. Now I know why my original Arlo stop working a few weeks ago forcing me to buy another camera system. I chose Arlo again because I was statisfied with the 30 day limitation on saved recorded videos. Now with this Ultra once trial is over, you cannot see any recorded video. I get the alert but cannot see anything that occurred. BestBuy and Arlo has misled me and as a loyal customer, choosing to stay with Arlo was a bad decision. Best Buy can I get my money back for this since its useless and I spent a considerable amount of money on this?
No, I would not recommend this to a friend- Pros mentioned:Camera quality
Highly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend the Arlo system, and these 4K cameras are great!
I would recommend this to a friend Limited mounting position and no mounting options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mountings on this particular camera kit is not the same as all the other Arlo cameras including other Ultra 2 cameras. You cannot use any other type mount other than the one that is attached to it at the factory limiting your camera mounting options.
No, I would not recommend this to a friend- Pros mentioned:Camera quality
Great video and love how it works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great video and love how it works. I would buy it again in a heartbeat
I would recommend this to a friend - Pros mentioned:Camera quality
Great cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cameras. Very clear video and audio. Happy with the purchase.
I would recommend this to a friend Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.East to connect and set up. Great value for the price.
I would recommend this to a friend- Pros mentioned:Camera quality
Arlo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product day or night needs more charging cords
I would recommend this to a friend - Cons mentioned:Battery life
Not recommended
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned!!! App is not use friendly. Nest is way better and actually works. I set up zones for notifications and it didn’t work. Unable to identify a person from an animal from a package. Very frustrating and because of that, the batteries don’t last. Customer Service was trash and took for ever to get a person on the line just to get transferred.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team