Customer Ratings & Reviews
- Model:
- VMS5240B-20000S
- |
- SKU:
- 6432911
Customer reviews
Rating 3.9 out of 5 stars with 637 reviews
(637 customer reviews)Rating by feature
- Value3.7
Rating 3.7 out of 5 stars
- Quality4.0
Rating 4.0 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers value the Ultra 2 Camera for its impressive camera quality and ease of use with the app. Many find the overall performance amazing, with easy installation and clear night vision. However, some customers have expressed concerns about the battery life and motion detection capabilities. Additionally, a few users reported connectivity and signal strength issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Motion detection
Rated 1 out of 5 stars
Motion detection sucks!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not true 24/7 recording, you need to pay extra to have that available plus the monthly fee for cloud. Bad motion detection even when sensitivity is to the MAX.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Louie,
Thanks for your review. If your camera is no longer detecting motion, refer to this article to learn how to troubleshoot: https://kb.arlo.com/994085. For further assistance, please navigate to Settings > Support in the Arlo App for service options.
We appreciate your support.
Best regards,
Arlo Team
- Cons mentioned:Price
Rated 1 out of 5 stars
The Worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras suck. I spent $1000 on Arlo cameras that don’t even record correctly. They only capture the second half of any motion. Example, I am trying to see which neighbor allows their dog to poop on my yard. When I finally think I caught the person I can only see them walking away I don’t understand why it does not record as soon as they come into frame. Stay away waste of money with Arlo
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
CEO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and the technical support was spot on!
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Cons mentioned:Battery life
Rated 2 out of 5 stars
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery is horrible and it the picture is actually worse then my original arlo.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Pros mentioned:Camera quality, Ease of use
Rated 5 out of 5 stars
Excellent video but Homekit requires some work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video quality is outstanding and set up is easy. I am a Homekit user and out of the box the system does not integrate as stated, you do get errors and need to call customer service to get an update pushed. After that it is sealess.
This review is from Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White
I would recommend this to a friend - Pros mentioned:Camera quality, Ease of use
Rated 5 out of 5 stars
Great system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video quality is great on this camera. I really like the settings that alerts you if it’s a person, animal or vehicle that’s being detected. Charging the system is very easy and you don’t have to take the camera down to charge it.
This review is from Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White
I would recommend this to a friend Rated 5 out of 5 stars
Decent quality, very convenient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great cameras! Even though these are the highest end Arlos and boast that they're 4k, the high end Nest cameras have significantly better video quality but these are much more convenient because you don't have to run power for these. This kit is a great bang for the buck, especially if you consider the security mounts!
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend- Cons mentioned:Motion detection
Rated 1 out of 5 stars
Bad Cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera doesn't work properly, they don't sense. Also I turned one off and it still stays on, I have to remove battery for it to turn off
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Philly,
Thanks for your review. If your camera is not detecting motion anymore, refer to this article to learn how to troubleshoot: https://kb.arlo.com/994085. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your support.
Best regards,
Arlo Team
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Good systems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, my second Arlo camera system, will recommend.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend Rated 4 out of 5 stars
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice set up . Comes with everything you need . Easy
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend- Pros mentioned:Camera quality
Rated 5 out of 5 stars
Arlo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service great quality great sound easy to hook up
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Pros mentioned:Camera quality
Rated 5 out of 5 stars
Arlo ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality and very good camera 4k i like it
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
:)
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Pros mentioned:Camera quality, Ease of useCons mentioned:Battery life, Connectivity, Motion detection
Rated 3 out of 5 stars
Good Wireless Security System with Some Downfalls
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Arlo Ultra 2 Spotlight Camera 4K Wireless Security Camera system is an OK starter system for most folks, but you will be opening your wallet quickly. Pros: * Easy setup * Wireless allows cameras to be easily placed almost anywhere * Great video quality * Wide range of view * App has great functionality. Very comprehensive. Cons: * Battery won't last nearly the 6 months advertised in busy areas * Charging the batteries is painful with the magnetic charging cable. You have to either take the camera down to charge it or run the cable with an extension cord to the camera to charge depending on how you mounted it. * The base station has to be hard wired into your router. Depending on how many other devices are already plugged into your router, you may have to get a switch. Wireless connectivity would be nice and expected in 2020. * You can add an SD card to the base station for local storage. While OK, a USB port should have also be added for external hard drives like their previous hubs * The accessories are crazy expensive. Replacement charging cables, batteries, etc. can get expensive quickly. * You have to pay for the subscription plan after the trial to be able to use the cloud storage and other features of the system. Again, more expense after the initial large expense for the system. * HomeKit connectivity seems hit or miss. I haven't been able to get it to work and will have to call support for assistance. * Only one charging cable and one magnetic mount. For the price, you should receive one per camera in the box. * Even with sensitivity settings adjusted, many false alerts (shadows on windows, trees blowing in the wind, etc.) In summary, for the price, I would have honestly expected more from Arlo. With the limited mounts included, you are almost forced to spend additional money on accessories. And once the 3 month Arlo Smart trial expires, you will be spending more money to keep the functionality going or accept diminished functionality. Overall, not a bad system, but for the price, there are better systems on the market.
This review is from Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White
No, I would not recommend this to a friend Rated 4 out of 5 stars
Arlo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to plug up this wireless system to watch your time line
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend- Pros mentioned:Camera quality
Rated 5 out of 5 stars
Arlo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Arlo and it does everything I hoped it would
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Video cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super clear resolution. Easy to install and set up.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Cons mentioned:Battery life
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 of the 3 cameras drains the battery in 2 days. Tried 2 different fully charged batteries. Cannot exchange the camera alone must return all cameras so not I have to take them all down from the outside of my house to return and then put them back up and reprogram them all. Will not purchase this brand again.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life for the third camera, read this article: https://kb.arlo.com/291. If you continue to have an issue with the battery, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Pros mentioned:Night vision
Rated 5 out of 5 stars
Arlo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These new color night vision Arlo's are great.....
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend - Pros mentioned:Camera quality
Rated 5 out of 5 stars
So happy with quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is so much better than my Arlo pro cameras.
This review is from Arlo - Ultra 2 Spotlight 3-Camera Security Bundle Indoor/Outdoor Wireless 4K Security System - White
I would recommend this to a friend











