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Customer Ratings & Reviews

Your price for this item is $329.99
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The comparable value price is $599.99

Customer reviews

Rating 3.9 out of 5 stars with 641 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers are positive about the camera quality, ease of use, and overall performance of the Ultra 2 Camera. Many also appreciate the easy installation, clear night vision, and wide field of view. However, customers express negative sentiment regarding the battery life and motion detection capabilities. Some customers report concerns about connectivity, signal strength, and the product's value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 641 reviews
  • Cons mentioned:
    Motion detection

    Rated 1 out of 5 stars

    Bad Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera doesn't work properly, they don't sense. Also I turned one off and it still stays on, I have to remove battery for it to turn off

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Philly,

      Thanks for your review. If your camera is not detecting motion anymore, refer to this article to learn how to troubleshoot: https://kb.arlo.com/994085. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your support.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Video cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super clear resolution. Easy to install and set up.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Unable to Remove Batteries

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to remove battery of this Ultra 2 Spotlight camera for a recharge. This coflicts with what inhave seen in the Ultra 2 camera installation videos.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. Please reach out to the Arlo Community team so we can further investigate this issue. Please navigate to Settings > Support within the Arlo app to explore the Community options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These new color night vision Arlo's are great.....

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    So happy with quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is so much better than my Arlo pro cameras.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Sucks

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The batteries suck. System does not come with extra either. System fades out while recording.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Batery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are of very poor quality in the life of the batteries, and sub-zero temperatures do not give a good performance and the canara turns off, not good

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Gloria,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Arlo Ultra 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with my new Arlo Utra 2 camera set. The set up was super easy and I love the convenience of watching live video feeds of my house on my phone. Excellent video quality and intuitive app.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had what I was looking for when I wanted it locally didnt have to order

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arlo Ultra 2 Review!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product overall, but I was expecting it to be better.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Misses the mark

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture quality when I can get them to work. Sometimes I’ll attempt to pull up the video and the image is overly pixelated or all green. Sound quality is great but the cameras are very reliable. I have very good internet and 6 routers in my home included two that are strategically placed to be near the cameras but issues persist nonetheless. Looking at Nest cameras as all of my interior cameras are nest and I’ve had hardly any issues with their reliability.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Secure your home with these and you'll be pleased

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Secuirty upgrade for the home. The app controls work well and allow me to see my home while at work and notifies me of any issues with the device

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use, Night vision
    Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Peace of mind for your home, good camera system

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Arlo system was one of the easiest systems I've setup where there are no wires to mess around with and setup was as straightforward as it gets. I do actually like this system and trust it to protect my property. Setup is very straight forward, but you will want to think about the view the camera will have from the location you want to install it before you mount it. One of the key things since installing the system I've found is that if like many people, your house is on a street that's busy with cars you'll want to take that into consideration as lots of activity/movement can trigger it to record and wear the batteries down much faster. You can set up zones in the camera scene to ignore parts of the picture for movement and this system does have AI built-in to help get specific notifications but it's not perfect. For most notifications I'm going to rely on the zones for activity. The system does have 4K Cloud storage subscription options and a premium service that can even help with handling 911 emergencies. A key question is battery life, and while I haven't had them that long I can say that it does appear they should have a decent battery life for light recording, and they will send a notification when they are running low and need to be recharged. Since setting them up I haven't ran them dead with people in and out over the holiday and they seem like they'll work just fine watching my front porch/driveway and back door/patio which are the key things I want to monitor as I have a security system inside and security light out back. Charging is easy but if you mount them up high where they are harder to get to then it'll a bit more of a chore to charge them. There are solar panels I saw that I might look into to help keep them topped off as it looks like for me charging will be every couple of weeks based on my use so far. As for the features: The night vision is awesome on this model as it really does show in color and the quality is good too. The 4K Video is very clear and if there was an incident I feel confident that I would have a good capture of any incident, person, car or license plate that got into view and was recorded. The spotlight is a great feature as you can have it set to go off like the siren does or manually set it off if you don't want it automatically doing it. The 2 Way audio is a great feature, especially if you're not home and you have electronic door locks and you want to let someone in for example. I've had other cameras with this feature and I would say that the experience with this set was better than others where it does have noise reduction built in. I would highly recommend connecting this camera set to your Wifi's 5 ghz band to get the best connection to the cameras. Overall, I'd recommend this setup and if you see them on sale, I'd highly recommend getting them. They are expandable so you can add more cameras and I actually do feel confident that things are protected with this system. The only worry is battery life but it appears Arlo has that figured out and you can easily get spares and the solar cells and save tons of extra time/money over installing a wired system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade from the Ring Cameras!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated from my ring cameras to get more coverage and a clearer view. These are def better and at 2K the clarity is better.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Were not satisfied with the battery of the cctv which the salesman named Jesus said that the battery can be charged once every six month after charging battery fully, after 5 hours its already empty We are so disgusted

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Arlo for the win

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overal picture but I did have to buy a solar charge for the front camera because all the traffic was draining my battery to fast, other then that great pick up

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst investment

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst investment and I regret it . You must pay a subscription in order to keep save or go back to view any activities. They will give you one month free after that period you must pay a subscription or will not have access to the activities. Please DO NOT WASTE YOUR MONEY.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. We will share your feedback to the development team. Even with the end of the free trial, we want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      Also, we have many affordable subscriptions plans for your convenience, please refer to article for details: https://kb.arlo.com/88.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team
      arlo_us

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very good. The 4K picture quality is amazing and the sound and Spotlight are good too. I recommend upgrading to these. They are very easy to set up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I thought

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it as it was a unique BestBuy edition and I did not like the mounting system unique to BestBuy and Arlo was NO help online to change my mind.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great cameras app is better on Apple devices.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice set I did notice that running the app on an Android platform device is slower and crashes a lot more then when used on Apple devices.

    I would recommend this to a friend