Customer Ratings & Reviews
- Model:
- VMS5340-2BYNAS
- SKU:
- 6454733
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are positive about the camera quality, ease of use, and overall performance of the Ultra 2 Camera. Many also appreciate the easy installation, clear night vision, and wide field of view. However, customers express negative sentiment regarding the battery life and motion detection capabilities. Some customers report concerns about connectivity, signal strength, and the product's value for the price.
This summary was generated by AI based on customer reviews.
Clear camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 360 view and the capability to have a local storage station in the Smart hub is great
I would recommend this to a friendTerrible compared to Arlo pro
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arlo update bricked mine and I’m also 4 weeks into customer service claiming they would replace them and I have not received anything other the Added in to my original Arlo set thinking there would be a noticeable difference. I have 720 & 1080 cameras which are both as clear a picture as these. The ultra has a wider view angle but that is it. Zooming in is not clear either. Most motion creates a green screen capture and the videos are not able to present a better quality than the 1080 cameras. Battery life is ok but WiFi connection isn’t as good.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Chucky,
We want to work with you to address the concern you shared about your experience. Please send us an e-mail at askarlo@arlo.com with a screenshot of this review, the email address associated with your Arlo account, your case number, and your phone number so our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
DO NOT BUY THIS!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for over $400 and the cameras and company are just horrible! Why do i need to pay an extra $12.99/month for the basic plan? Without the subscription/plan, you cannot access anything. Also, there’s lagging! Save yourself the headache and money and stay away from this company!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
security
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know they can not stop a problem but just give me another tool to make me feel a little safer.
I would recommend this to a friendARLO Security Cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Added security. Makes me feel safee, especially when I am not at home
I would recommend this to a friendGreat step up from 1st gen arlo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great user ability love it I would give it 10 star if I could
I would recommend this to a friendBrand response from Arlo Team
Posted .Hi Great,
Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.
Best regards,
Arlo Team
Absolute lies about image quality!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pinch to zoom to read license plates? Yeah right! big fat lies!! the quality isn’t that much better than my Arlo 2 camera system that I’ve had for several years! I even did a side-by-side test to compare and it was just as crappy trying to read a license plate… I’m never gonna buy from this company again they are absolute crooks thieves and liars! When I zoom 4K video on my iPhone I get quality! with these I get absolute horse crap!!! Never buy these people again!!!!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for sharing your experience. For best video when zooming in, try changing the power management setting to "Best Video" and make sure your upload speed is 3 Mbps upload per camera. You can read more here to learn how to improve the picture quality: https://kb.arlo.com/1179147.
For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and most of all great service received from the Managers at the store.
I would recommend this to a friendThank you Best Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great and terrific installation service by Austin! Thank you Best Buy!
I would recommend this to a friendArlo Ultra 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was concerned about buying Arlo cameras because of some of the reviews seeming to have significant issues with connectivity and drop outs. So far my experience has been good. I did have issues getting my wife's iphone connected to the cameras but it is now resolved. Others have written about not getting recordings on events that should have recorded. I haven't had that yet.
I would recommend this to a friendTeck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Man knew what he was doing and did it in a timely manner
I would recommend this to a friendGreat system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A Great quality system for a very reasonable price.
I would recommend this to a friendArlo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the the camera system it is nice we always wanted a system like this
I would recommend this to a friend- Cons mentioned:Battery life
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed and charged all the batteries , went on vacation a few days later and one of the batteries dead. No security .
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi John,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Do not purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase Arlo! I received an email that Netgear has decided to end the life of my functioning arlo 2 cameras. They still work nothing is wrong with them but Netgear has decided I must upgrade to a newer camera. They will no longer be supported. Just like that. Do not trust this company I was not told when I purchased that they could at any time stop supporting these cameras even though they still work.
No, I would not recommend this to a friendPerfect Security Cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a product I would highly recommend to everyone. The 4k video is incredible.
I would recommend this to a friendMixed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor range but when used within range it works well
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Saveyourmoney,
Thank you for reaching out. We recommend checking out these Knowledge Base articles for tips on improving the range of your Arlo cameras:
https://kb.arlo.com/35
https://kb.arlo.com/5568/
If you still experience the same behavior, please contact our Support Team to provide further assistance. You can contact our team at https://support.arlo.com.
Regards,
Arlo Team
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality. Exactly what i expected. Exactly what was described.
I would recommend this to a friendA true waste
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of three cameras stopped working after a mild rain. The replacement set had another non working camera. The installer yelled at me in my home saying, "it's working!" The power kept going in and out as he yelled. I told him to take it all down if he could't get them all to work. He wasted 9 hours and all my patience, even yelled at me for NOTHING!
No, I would not recommend this to a friendBest security system and no monthly fee's
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best investment in home security vs what I had pay monthly
No, I would not recommend this to a friend