Customer Ratings & Reviews
- Model:
- VMS5340-2BYNAS
- |
- SKU:
- 6454733
Customer reviews
Rating 3.9 out of 5 stars with 641 reviews
(641 customer reviews)Rating by feature
- Value3.7
Rating 3.7 out of 5 stars
- Quality4.0
Rating 4.0 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers are positive about the camera quality, ease of use, and overall performance of the Ultra 2 Camera. Many also appreciate the easy installation, clear night vision, and wide field of view. However, customers express negative sentiment regarding the battery life and motion detection capabilities. Some customers report concerns about connectivity, signal strength, and the product's value for the price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Camera quality, Ease of use, Night visionCons mentioned:Motion detection
Rated 5 out of 5 stars
Outstanding cameras indoor or outdoor
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Summary: Easy to use, easy to set up and great quality video. Being wireless it is not as quick to pick up video as a wired camera might as it is usually in a sort of “standby” state until it detects something worth recording. There are lots of extra features in the base unit from alarms and local storage. Pros: • Good looks • Easy setup • Local storage (if desired) • Alarm built into base unit • Very high-quality video • App integrates into smart assistants • Six-month battery life • Versatile mounts • Night color recordings • Weather resistant Cons: • Subscription required for full functionality • Slow to detect due to “standby” state when not recording • Strange mix of mounts included • Proprietary charging adaptor Unboxing: The box will contain two cameras, a few sets of screws, documentation, a “magnetic” mount, a screw-based mount, charging adaptor, two batteries. Set up: Download the Arlo app, pair it with the base adapter, this works best via ethernet but can be set up via wifi. The base unit has a Micro SD slot for local storage if desired. When you pair the base unit and connect it to your internet, you will be able to set up each camera. The cameras will pair to the base unit so you will not have a bunch of extra Wi-Fi or Bluetooth connections to worry about. It is actually much easier to set up than I describe. The device came with a 30-day trial of Arlo smart (more on that later) for added functionality. Use: After mounting one on my front yard and one in the back yard, I tested the picture quality which is good! 4k video is present here. At nighttime you will get high resolution and color pictures, though a little degraded due to loss of light of course. When away from the home I received notifications (on my apple watch with photo!) when a person was detected. Also, you can set it up to only turn on when you are away from home to save battery life while at home. Arlo Smart is their subscription service which is optional. If you subscribe, you will get 30 days of cloud recording and better object detection, so you don’t get so many false alarms. You will also get alerts when packages are delivered and the ability to set up activity zones to limit alerts. If there is an emergency and you see someone break into your home, you can have an alarm go off and have e911 functionality or have it call a friend if there is an issue. A handy feature is to share access to cameras to a spouse or friend and allow them to monitor your cameras as needed.
This review is from Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White
I would recommend this to a friend - Pros mentioned:Camera quality
Rated 5 out of 5 stars
Arlo camera device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work perfectly. Sound and images are clear. Definitely would recommend this item.
I would recommend this to a friend Rated 3 out of 5 stars
waiting for the install to be complete
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still haven't gotten it all installed. tomorrow khopefully they will finish the installing. No one's fault. my home was too big and we couldn't get the signal. I was told I needed a mesh router and a nother hub. then they will teach me how to use it. can't answer the questions until finished.
I would recommend this to a friendBrand response from Arlo Team
Posted .Hello Kumama,
Thank you for taking the time to write your experience. Your feedback helps us to get improve our services. We are looking forward to hearing about your experience once Ultra 2 Cameras are installed.
Best regards,
Arlo Team
- Cons mentioned:Battery life
Rated 2 out of 5 stars
Batteries have to be charged every 2 to 3 days
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I installed all three cameras indoors and the batteries only last for 2 to 3 days at best . I've gotten in touch with the technical help Department three times and so far nothing has been settled I think they're all going back
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Robert,
We like to work with you to address the battery concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. If you’d like help resolving the issue you are experiencing, please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
- Pros mentioned:Camera quality
Rated 5 out of 5 stars
Superior system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific camera system. The videos are eye popping. The color and resolution are professional grade.
This review is from Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White
I would recommend this to a friend Rated 4 out of 5 stars
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. There is slight delay. I find using it through my Apple home app it responds quicker. The app isn’t as intuitive as I thought.
This review is from Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White
No, I would not recommend this to a friend- Pros mentioned:Camera quality
Rated 5 out of 5 stars
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product so far so good, I am very impressed with the quality of the cameras to be wireless.
This review is from Arlo - Ultra 2 Camera, 2 Pack, VMS5240B-20000S - Black
I would recommend this to a friend - Pros mentioned:Camera quality
Rated 5 out of 5 stars
Awesome cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of this cameras are awesome. The video look amazing in 4k...Excellent product.
This review is from Arlo - Ultra 2 Camera, 2 Pack, VMS5240B-20000S - Black
I would recommend this to a friend Rated 1 out of 5 stars
Arlo is deceiving
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Arlo cameras. What they don’t tell you is they are absolutely worthless unless you pay the $10 a month for their service. Very disgruntled.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Arlo,
Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.
Regards,
Arlo Team
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Best security system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless cameras are excellent! Would recommend to get. Very easy to install.
This review is from Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White
I would recommend this to a friend Rated 4 out of 5 stars
Arlo Ultra 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have older Arlo system. These miss a lot of movement. However it may be that we need to "tweak" them a bit.
This review is from Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White
I would recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had no clue i had to purchase a yearly subscription for these cameras. Also the voice and sound doesn’t work like it’s suppose to.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Jeffrey,
Thanks for your review. We will share your feedback to the development team. An Arlo subscription is not required and there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.
We appreciate your support and understanding.
Best regards,
Arlo Team
- Cons mentioned:Battery life
Rated 2 out of 5 stars
Don't buy this, battery life is very very poor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor battery life if you plan to capture real 4K. it will only last 3 days. No improvement in the range from its predecessor pro 2. This is not worth the money. I will return it.
This review is from Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful! It does the job well, and I haven’t had any issues so far.
This review is from Arlo - Ultra 2 Camera, 2 Pack, VMS5240B-20000S - Black
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Ultra 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I upgraded from the pro 2. Great value, ease of operating.
This review is from Arlo - Ultra 2 Camera, 2 Pack, VMS5240-20000S - White
I would recommend this to a friend Rated 1 out of 5 stars
No connection to the app
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They only lasted 3 weeks and disconnected from the app. Until today I have not been able to reconnect them.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Jose,
If you're unable to add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406.
Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and support.
Regards,
Arlo Team
- Pros mentioned:Camera quality
Rated 5 out of 5 stars
Love these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! One for the front door and one for the back.
This review is from Arlo - Ultra 2 Camera, 2 Pack, VMS5240B-20000S - Black
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Excellent Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast shipping and product is excellent and works great.
This review is from Arlo - Ultra 2 Camera, 2 Pack, VMS5240B-20000S - Black
I would recommend this to a friend Rated 1 out of 5 stars
Subscription not available in many countries.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The subscription features are not available in Ecuador and many other countries. Wish I knew that before I purchased it. Now the 15 days to return it have passed before I could return it.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for your review. Arlo Secure is currently not available in the Dominican Republic. Arlo is working hard to ensure Arlo is available in as many counties as possible, please read article to see a list countries where Arlo is currently available: https://kb.arlo.com/000062249.
For further help, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your understanding.
Best regards,
Arlo Team
Rated 1 out of 5 stars
Arlo security cameras
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor microphone in these security cameras. Other inexpensive cameras have better microphones than these.
No, I would not recommend this to a friend














