Customer Ratings & Reviews

Arlo does not have good tech support. I have Arlo Ultra and am not able to login through my new cell phone. It is extremely difficult to get technical support. Their web site only allows you to deal with a bot for Q/A and they will not provide a phone number to call for support. Been trying over a week and so far unable to correct the issue.

I received a notification that the older Carlos wont be receiving updates after july 2023. I received a coupon to get new cameras. After a week I haven't been able to purchase the cameras because there is a problem with their website for sure. after talking to various representatives they onlywcsh their hands and ask you to place the order again. very disappointed in this company

Arlo keeps on degrading there system and service. They promised 7 days of cloud storage for free. But they only show 6 days available. Support does not seems to be able to do basic arithmetic. The quality of cloud stored videos has degraded due to their compression. The videos used to be clear, now they are often pixelated, blurry and almost seem to deliberately blur out faces, and writing on vehicles unless they are huge. Features like Pan and Zoom disappear for months at a time. Then you could not stay logged in, and passwords were required when the browser session timed out. Now, the best... They REQUIRE two-factor authentication, with no option to remember a PC/Mac. They with send a text or email with a code. Remind you this is a SECURITY system, where time can be of the essence. You hear a noise, or get a notification, and then can't get into the system and go live to see what is going on until you get said text/email, enter in a 6-digit code (if you can remember it). Too late. I don't want to hear any excuses for why you can't opt out of 2FA, or remember a device which is not a phone/tablet. There are no excuses. Banks do it, and they are by nature conservative when it comes to security. Arlo is just greedy. They are good at selling, but abandon their customers. Support is a joke. Script readers. I was actually told to post on the Community pages to get action. Hah. The 2FA issue has been going on for over a year, with not a single response by Arlo. It just came to a head recently when you could not login without 2FA. Not everyone has a smartphone. They smartphone may be with someone else. The smartphone may be dead. The smartphone screen to TOO SMALL to see any detail. My advice. Run, don't walk, to their competitors.

Camera have a really poor detection for sometime. It wont even record stimulusly on both cameras.

I am writing this review to provide honest feedback to Arlo and those thinking of purchasing Arlo products. While we did not buy our system from Best Buy (we bought from the Arlo website) the cameras and platform are the same. To save time a quick description and opinion is stated below: Doorbell Camera - functions much like Nest and Ring with one MAJOR difference. I do not know why, but Arlo's doorbell (when pressed) sends a call to you cellphone instead of the push notification advising "Someone is at the door". For this reason I sent it back. Most times I didn't know to answer the door thinking it was a phonecall. Arlo Chime - does not integrate with the doorbell, so it is not worth purchasing. Since we do not have a wireless doorchime I felt this would help solve our phonecall problem when the doorbell is pressed. NOPE! The technology only works with a hub that comes with the Arlo cameras. Ultra 2 Cameras - Never took them out of the box. I tried to return them (never opened) and Arlo says it is passed the 30 day policy and cannot be returned. However, the doorbell and chime were purchased at the same time and I was able to return them. Overall - Arlo has poor communication and customer service support. I was very disappointed in the App and platform running the devices. What is more upsetting is that I used the doorbell for more than 30 days and that was returned no problem, but when I attempted to return the cameras unopened, Arlo said it was over 30 days and against their policy. Too contradictory! Solution - I used to own a Nest Doorbell and decided to go back to that. I originally wanted to have all devices by the same manufacturer and chose Arlo. BIG MISTAKE! Nest and Ring both work as one would expect and are great products. I hope this review helps you in anyway with your decision on a doorbell/camera. I gave Arlo 1 star because I know most people read the best and worst reviews. Really, Arlo should get 2 stars, but they really need to work on the operation of devices.

Company technician provide wrong information that resulted in a broken camera. Company gave the run around and would not replace camera or provide management contact information.

After years of dealing with Arlo I cannot warn you strongly enough. Do not buy Arlo. Disappointing product and shady business practices.

Have not received,somehow best buy cancelled my order twice, now that i want to cancel it, they giving me the run around.

I so want to like these Ultra 2 devices. They promise the moon. The price is great. But just like my previous Arlo systems (the Arlo Q and the Arlo Pro 2) I am finding a shocking failure rate with the Ultra 2. Cameras disappear at random. Cameras fail to stream any video images even though the cameras appear connected (even after removing and re-adding them to the base). My experience with the Ultra 2 is right in keeping with my experience with the Arlo Q, which was complete failure of 2 out of 4 cameras in the first 6 months, and frequent disconnections of the other 2 cameras (such that I must physically reboot them in order for them to connect again to my router. This doesn't work if you are trying to monitor a house that's 6000 miles away.) And now, just recently the Arlo apps (iPhone and Web) have ceased to show any event recordings. I get an email when motion is detected, including a link to the video, but in the app "library" where you're supposed to be able to browse events, zero events have been listed for the past few months, even on the day the events occur. These products are toys. They are produced by a totally incompetent company that should just do us all a favor and shut down. One should not expect to use Arlo for any serious security needs.

complete crap! If you can afford to buy new every 2 years have at it. otherwise NO service. On line chat only. Boy do we Americans need to minimize. crap on the market

Don't waste your time on Arlo, Their help desk is non-existent. If any thing goes wrong like replacing your phone your hosed because of their two-step verification.

Not worth the money even close. Don’t waste your time.

Been using an Arlo camera system for over a year and was happy with it until they made the bonehead decision to require 2-factor authentication, but will not allow a desktop computer to be remembered as a trusted device. I use this camera with my desktop computer to see who is at my front door when the door bell rings. Now it takes 1-2 minutes just to get logged in. They basically ruined their own product in the name of security. Unreal.

Arlo used to be OK, then they change the software. Now it is unreliable. Also it only only allows one person to control the system it makes it difficult for other people in your family to log on to view the cameras. For example if my wife wants to check the cameras it sends me a request on my phone, but what if I am at the doctor and can't approve the request? They have a secondary method but it doesn't work well either. Don't buy Arlo or you will regret it.

free year of arlo cloud service didn't work correctly, customer service was useless. opened a support case, didn't get a response for 6 months and they closed it. can't connect to base station local storage from multiple accounts, only primary account. app signs you out automatically if you log in on another device.

Arlo products are total junk. This product will be dead just a month past the warranty and they will not replace or repair the item at that point. Overpriced junk and horrible customer service. Ring offers better quality and better customer service.