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Customer reviews

Rating 3.9 out of 5 stars with 877 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers value the excellent 4K video quality, long battery life, and effective night vision of the Ultra 3-Camera system. They also appreciate the ease of setup and intuitive controls, along with the wide field of view and spotlight features. However, some users experienced issues with motion detection sensitivity and occasional connectivity problems. A few customers also noted that the siren and signal strength could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 877 reviews
  • Rated 4 out of 5 stars

    Excellent system; camera range could be better.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System is excellent and does as advertised. Love the feature that tells you person vs animal vs package. Well done, Arlo. The range on the motion detector is disappointing, though. It says 25 feet and is closer to 15 feet. Otherwise, a very good product. Battery life is also as expected/excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera and options

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonfar these cameras are great and have a multitude of options that are all user friendly and eacy to change. The battery life of the high traffic cameras are not great but just make sure to adjust settings accordingly and it will be fine.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Arlo 4

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality.These were the best cameras I had but the only thing I really dislike is that they force you to pay a monthly subscription. I would recommend if you don't mind paying every month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Install, great support when you call

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras are amazing. Easy to install. Solar panels are a must for the outside cameras. They keep them constantly charged. A lot of features to the cameras. Make sure you print of the manual so you get to optimize everything!

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great cameras

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these to put around my house. The ease of use with battery makes installing these anywhere easy. Quality and video is great. It catches birds as they fly by. It’s really amazing how well they work.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as good as the pro/pro2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Auto now it's starting to charge you to go and see your own videos can I use a USB backup device on to this you only able to use SD cards. the biggest problem I have is that you cannot watch 4K content on your phone you going to be able to access 4K content is by removing the SD card and plug into your computer. I like the original basis that had a siren and we're a little more future-proof this is more of sign up all those making a dependent on their pay service I don't think it's worth the upgrade

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product but some sales points are misleading

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Examples of misleading sales info: Sales claim: 4k video Yes but only on 2 cameras and 4 k is mutually exclusive with the follow feature. That said , the system was easy to install and works well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Video Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera provides good video quality both in the daytime and at night. WiFi connection is shaky at times and causes the feed to be a little unstable. Communicating through the camera can be hit or miss as well. Installation and set up is fairly simple.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it’s a good system and pretty easy to set up. I was thinking that the 4K camera would be able to read license plates that were within about 50 ft. I don’t think that’s the case. I haven’t set up the video doorbell yet so I can’t comment on that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    needs work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had more control recording time and area with older system, having really bad rely lapse time with library uploads , was not able to sync older camera to the base at the time of set , is only recording for a few seconds does not track the object

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Security Cameras

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy (no pun) for the time when we wanted to set up security during a time someone was harassing us. Added these after putting up a Ring doorbell that I had won at a conference drawing. Still the best option for quick affordable increased security.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently I have 8 Ultra cams, 5 of 8 cams are hooked up to the Solar Panel accessory & they're working great. Really looking forward to additional accessories becoming available. Super simple installation & use.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Love the pic quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had these since January and so far no problem. The siren is a joke though. Hardly any sound. The pic quality is good especially at night.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome system!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug and play set up. The mounts that come with the system are fantastic (both magnetic and screw style). Quick disconnect to charge. Learning the app and modifying notifications. Great resolution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome system!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug and play set up. The mounts that come with the system are fantastic (both magnetic and screw style). Quick disconnect to charge. Learning the app and modifying notifications. Great resolution.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Camera Has A Issue with Activity Zone Detection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent several hours and days on the phone with Arlo Support. This is Arlo Support statement: This is to inform you that we are facing the known issue for Base station VMB5000 ( The Activity Zone- Camera is detecting the motion outside the Zone ( ISSUE-10508) our engineering team is Working on it to fix the Issue as soon as possible . Thanks Arlo Support... I later learned this issue has been on going since JAN2018. I returned the Arlo - Ultra 2-Camera to Best Buy on 13SEP2019.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 3 out of 5 stars

    Great picture quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality but the WiFi distance isn’t very good .constantly losing WiFi on camera in drive way and even have a WiFi booster .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Keeping an eye on my neighborhood

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the 1st time in 20 years, my house was vandalized. While I understand that if this is an every 20-year event such a purchase is not a wise investment. The purchase was not made immediately after the incident, my neighbor was vandalized the following week and because my neighbor heard them and tried to chase them down they came back for more. Throwing eggs at his house. My neighbor went out and purchased the Arlo system and I followed suit. Since our purchase, there have been no more incidents. At either house. Or in our neighborhood as well. I really enjoy being able to see my house when away from it. My house is more secure and I am more secure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home sercurity camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product and it is easy to install ready to start up as soon I open the box. Highly recommended for some one want a affordable and easy use security camera in their home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality High Resolution Security Camera System

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives 4K high resolution security camera system. Can capture down to a license plate if needed. Captures good pictures in night times. Very pleased and can control from mobile phone.

    I would recommend this to a friend