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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 2,470 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Very Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to buy because of technical issue with comcast but it was A breeze to install and connect. It is better then comcast modem and super fast. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    ComCast Xfinity no more rental

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Not as good streaming as Xfinity's X-fi tower as occasionally video suspends. WiFi works flawlessly

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and great performance very happy with the purchase it has replaced my a secondary wifi router and delivers speeds as advertised

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance, and easy to set up. Will be using this for a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid All Around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best telephony modem out there for the price. Easy installation, and works with just about every service provider. I had purchased a much more expensive modem to find out that it did not work with my ISP, so I suggest you check before you buy! If you use the built-in router capability, the internal antenna has great range, is dual band, and all physical ports are 1 Gbps. I only suggest this particular model if you are needing telephony capabilities....there are other non telephone capable modems out there in the higher price range that will out preform this device (if you are looking for that). If you are a streaming, multi-device user, this is going to handle what you need just fine....this is not suggested for large gaming households with multiple connections.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great so far - easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem/router to replace one I was renting from Xfinity. Installation was quite easy. Just look at the back of your current modem and put the wires in the same place on the new one. Viola - save $13 a month on your cable bill. It pays for itself eventually. Please note - once we hooked this up our cable stopped working. You have to call Xfinity to let them know you have changed the router and for them to do whatever they have to on their end and take the charge off your bill. Cable, internet and phone are all working fine now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Good all-in-one router/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works exactly as I expected. Have only had it a couple of weeks and have had no issues. This works well if you need to connect a home phone and the internet.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Just Like the Factory Xfinity Modem Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent product. It is the exact unit (except for white color) as the unit that you would receive from Xfinity. I have the Xfinity unit and I bought this one for my Mom as she is on a fixed income and doesn't need the extra $10.95/month equipment rental on her bill. It was super easy to set up and the wifi range is great. I will be purchasing one for myself and giving Xifinty back their equipment so I can save the monthly rental. I highly recommend purchasing this for yourself if you are going with Xfinity Triple Play Voice (home telephone).

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    NO MORE COMCAST RENTAL!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because I was tired of paying to rent comcast modem. So glad I did. This one is much faster and the wifi reaches thru out the entire house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router functions pretty good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the router/modem as a very standard device whoch the signal strength isnt bad and upload speeds are pretty good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Got what i wanted for a good price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, slower than the xfinityrouter i had but much cheaper than renting from xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Mr Mike

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot more speed works real easy to set up for Comcast

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    This ARRIS Wireless Router is easy to set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRIS - SURFboard Wireless AC-1750 Dual-Band Wi-Fi Router with DOCSIS 3.0 Cable Modem - White has worked perfectly since I set it up a couple of months ago with no problems at all. Set up was simple when I connected this modem to my new HP Spectre laptop computer in just a few minutes with the help of an Arris tech who knew exactly what to do to get everything connected correctly the first time. Thanks, Arris, for a reliable Router/Modem that I set up quickly and have had no problems with from day one! Best Buy is a good place to purchase this modem easily for a fair price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No monthly cable co bill, best for cable + phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more AT&T - - made the shift to Comcast and it is much, much faster...not even fair to compare....San Francisco's AT&T service is ancient DSL...hidden tech trick by the aging company, AT&T who no longer really even exists...they were sold to SBS in Dallas.....ha! Remember when former AT&T Chairman was roasted publicly for buying Comcast!?! Scorned for making the best move ever....

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    great modem router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router modem combo is really only necessary when you have a landline and a phone to use. If this is your situation this is the one to get, its fast reliable and well made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Quality Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get WIFI every where in house now ! No dead spots still works as I’m driving down the street . It’s expensive but worth it .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was paying monthly for same item with the cable company and works the same or better than their model. Easy to connect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great for xfinity (comcast)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't want to rent a router from comcast xfinity so I picked this up and I am very happy with it, high speed, works great and easy to hook up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    No more paying monthly rental fees.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this so that we could stop paying monthly rental fees to our internet/phone provider. It was easy to set up and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Reliable and high quality

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this in order to rid myself of the modem rental fee with my cable provider (Comcast). It works well with my Triple Play package (TV, Internet, and phone) and haven’t had any issues. Hardly ever experience downtime, and when I do, it’s Comcast’s fault, not the modem’s. Easy to set up, but beware that you need to contact Comcast to give your modem info so they can hook you up. It wasn’t completely plug and play for me. Very happy with the purchase!

    I would recommend this to a friend