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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 2,470 reviews
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    Good Modem but a bit pricey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, no issues with the modem at a 500 MB download speed . The modem was relatively easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Better than cable company equipment.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old modem-router was end of life. Rather than getting another one from Comcast and paying monthly for renting it, we decided to buy our own and save the cost of renting. Geek Squad tech Anthony installed it with incredible patience dealing with Comcast, something i could never have done. Thank you Best Buy staff for recommending the correct product and taking the anxiety away from me trying to install it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Gets the job done!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its better then Xfinity i was paying 15.00 a month...its fast..no delays. Compatible

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have never owned my own Modem. I have always rented from the Cable Company. The Xfinity Rep recommended that I buy my own and printed out this model for me to buy. With not having to pay a monthly rental I will have this free after 14 months of not renting. A no brainer. It not only looks good it works great. No problems experienced so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The right modem/router for Xfinity internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Except for the price, which will be more or less offset after 24 months ($10x24=$240), this modem/router is the best for Xfinity internet customers. The internet speed in our home went very fast when we started using this modem/router. After following the set up instructions from the manual, you need to call Xfinity customer service to register the serial numbers, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Great buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went with this product because the Asus didn't come in a router/modem/voice combo. I have it placed on the bottom floor of a 3 story 2300 sqft townhouse. No issues with wifi on the 3rd floor. If it continues to perform well, I'm taking the wifi extender back to the store. Anyone looking to use this with a wifi extender, be advised this device does not have a WPS button. Kinda sucks but it's still doable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just installed this modem and needed to work with Xfinity to set this up and activated. Now it's working beautifully! We have decided to purchase our own modem instead of renting one from Xfinity (save $15/mo.).

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Upgraded my modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to purchase a modem so I could stop forking over $$$ to Comcast (e.g. modem rental). I spoke in length with a Best Buy representative and settled on ARRIS AC-1750. I'm very pleased with the performance of my modem so far. The only reason I'm giving this modem 4 stars is because of the difficulty adding it to the Comcast network.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Very good modem/router.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem works quite well, very fast downloads. The router allows connecting up to 4 Ethernet devices. I would have liked 10, but for most people 4 is probably adequate. The Voice of the Internet feature seems to work competently. There seems to be a slight lag between the first ring and the next, but that may be due to my particular service provider. i would say the one Con is the cost. It is rather expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing my speed is fast....and reliable...keeps me gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from At&t to Xfinity.I decided to purchase Ac1750 Dual-Band Wi-Fi router rather than rent from Xfinity. I Payed more upfront but definitely save money in the long run . The staff at Xfinity recommended this Router because it is compatible with the services they provide. Best Buy did not have it in stock but ordered it and was at my home in 2 days.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Satisfactory performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was a replacement for a Comcast router that was the same item. It does the job as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Did it’s Job

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy and I saw a difference right away. It's a nice unit and does it’s job.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Modem is easy to setup and works well with Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great price with added value fast & reliable thankful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better to own then to pay monthly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After many years of giving Comcast my money to rent this modem, i was fortunate to buy my own. It is a good feeling to have my Comcast bill lowered and more affordable. The product is not the color I would like, but it does the job well so far. No one helped me with my purchase, however due to COVID19 not many people were at the store which made my purchase an easy transition.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Good router.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should. Didn't have any issues with set up and has been reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install works great gives me very fast speed on internet

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great range, perfect all in one device.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to put an end to renting one from Comcast. Speed is much faster than the Comcast provided one. Has amazing features like dual band, it's a modem, router, and handles the phone line too. Overall very happy I bought this. I also like the USB port, added an external hard drive.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice addition to your home network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently moved to a Comcast triple play plan and bought this modem/router as it has telephone jack and it is approved by Comcast. Also did not want to pay the rental fee. It is a nice product and so far I don't have any complaints. It does not drop internet speed. I am using it just as a modem as I have a more powerful router. But in case my router breaks, I can always turn the router portion of this product.

    I would recommend this to a friend