Customer Ratings & Reviews

Easy to install works great gives me very fast speed on internet

Works as it should. Didn't have any issues with set up and has been reliable.

Bought this to put an end to renting one from Comcast. Speed is much faster than the Comcast provided one. Has amazing features like dual band, it's a modem, router, and handles the phone line too. Overall very happy I bought this. I also like the USB port, added an external hard drive.

Recently moved to a Comcast triple play plan and bought this modem/router as it has telephone jack and it is approved by Comcast. Also did not want to pay the rental fee. It is a nice product and so far I don't have any complaints. It does not drop internet speed. I am using it just as a modem as I have a more powerful router. But in case my router breaks, I can always turn the router portion of this product.

Reading some other reviews, I can only guess they bought a different device. I disconnected my old Arris eMTA/cable modem, followed the quick start guide, as advised, called Comcast, got put through to ACTIVATIONS group, and within about 15 minutes, up and running. Activations has to first add the device to your account, then activate it and then move my Xfinity phone line to it. Bingo... All done. It has better coverage than my old ac1200 router that hooked to my Arris TM822G. Oh yea, the TM822G battery works fine in the new gateway! I'm happy!

Great product put it in a 3,500 ft² home and it covered everything very well

works well, ease of use, minimal maintenance, fast

Unit in my basement and works great comcast was not happy wanted to rent there's to me for 10.00 per month bought the service plan if you have any problems you walk into best buy and they will replace it just like comcast and you own it will pay for itself if you stay with Comcast for more than 2 year ps you probably have a 2 year contract

no problems setting up. worked great from the beginning, no problems we have used for 3 weeks

Was told this unit should help increase download speed and it did. However, I bought the unit because it had modem and router and then found out Router was not compatible with Suddenlink. Not this equipments fault but you would think a technology company offering services would make sure their systems were compatible with the latest technology.

OMGosh I absolutely love this modem. I recently started a work from home job and my old modem would drop its connection every hour at 49 (8:49, 9:49, 10:49, 11:49, etc.). This definitely does not do that. My internet seems to be faster with this too. I do think this is a bit pricey but after using it, it is definitely worth it.

I've been renting a router from Brighthouse/Spectrum for years now and my service was always dropping out & slower than the speeds I was paying for. I didn't realize that it was a piece of junk router and not just bad service. Since purchasing this router I haven't had any issues with service dropouts and my internet speeds more than tripled. It's the best 200-ish dollars I have ever spent. I highly recommend this router.

It was easy to install. It was very comparable to rented unit and seems faster.

Works fine, wasn't too hard to set up. Some devices are getting less than advertised but honestly I have no idea how much of that is the modem and how much is just the ISP/receiving device

I searched around and found this modem and router might be the only one which could replace the Xfinity combo. It is saving me $14 each month and speed is faster than the Xfinity combo. I usually don’t give comments unless the product is really impressive. I am giving this product the highest rating.

Easy to set up, long range covering the whole area in the house, good customer service.

Purchased and happy , Excellent range and speed !!

I’m very happy with the performance of this modem/router. Works well and was easy to setup.

We bought the Arris modem to replace the Comcast modem. The salesperson was extremely helpful in assisting us in picking out the correct model to replace the Comcast modem. The rep from Comcast helped us install the new modem. So far it is working to perfection. A great product.

I love this brand. I bought it to replace the one I bought five years ago. Same brand and model, just new. A majority of the issues I’ve faced have been with my service provider and not the device itself. Good buy.