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Customer Ratings & Reviews

Your price for this item is $159.99
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The comparable value price is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 2,470 reviews
  • Pros mentioned:
    Performance, Wi-fi

    Rated 5 out of 5 stars

    Great router!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly powerful! Reached every inch of the house!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Good product, expensive.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast. Easy to install. Would recommend. Sleek design.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Arris Wi-Fi Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product my computer is working better than it has in a long time. I was not aware that it was not working like it should until it would not work at all. I went to Best Buy and was helped to pick the proper modem for my computer. Then I has the Geek Squad install it and I’m up and running with a smile.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Work great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and fast and really easy to install I will buy again

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works great, very happy with the item. Hopefully it lasts longer than the other one.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy, Fast, and Ready out of the Box!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy, Fast, and Ready out of the Box! I had no problem with the internet set up, but since I have a phone line as well I had to contact Xfinity to help me through the phone connection and even that was Easy, Fast, and Ready to use right after the phone call.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was worried that having no experience with modems would be difficult set up, but that was not the case. Only issue was after attaching all wires didn’t know what to do. That would have been helpful in directions that you need to log into companies website to activate. Also, instructions are geared towards computers with slot for modem. Apple laptops do not have that feature so instructions need work around.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast speed,easy set up and has nice clean lines with indicator lights

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Does the Job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Router/Modem to replace the one I was renting from Xfinity for $170 per year. It was fairly easy to set up, after researching the process on line, and I never had to contact Xfinity. I think this router works as good or better than the Xfinity model and based on how long I was renting their router I could have bought several of my own.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    its a great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    working well, no issues so far. set up was not that hactic.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great multi-purpose modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older Surfboard modem and my download speed increased from 140 to 240 mbps on a 200 mbps Comcast plan. Finally getting what I pay for and more. Wi-Fi signal is very strong throughout the house on every floor. Very pleased so far with modem performance. Low point of experience was the 1.5 hrs it took Comcast to "activate" the device. Hope your experience is better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best device if you have voice (phone) service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased to replace the service providers “Residential Gateway” (which got hacked) and is effectively the same device. However it remains under your control, and does not broadcast a public wifi hotspot. It pays for itself in about 2 years. If you don’t have voice service, then you only need something like the SB6190, which is also an excellent product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great speed - Caution if you have Optimum ISP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade from modem cable company provided - speed is fantastic. I did have (and currently still do) issue with phone line - ISP was unable to get that working during the initial call. I was suppose to call back for followup call however have not as of yet (no one uses that line anyway.) So blame is not fully on ISP.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to set up and use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem router was very easy to install and setup. With this router, there are no monthly rental fees with the cable company. Telephone hookup was easy and the whole system was active and running in a short time. Before, I was charged for two separate equipment rental fees, one for the modem and the other for the phone converter. Within a year this should pay for itself.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Awesone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made my internet really fast. It looks cool, and is easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met all my needs and it’s very fast. Very easy to setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem perfection

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TOTALLY worth the money and the satisfaction of not paying Comcast every month for the rest of eternity. PLUS I was able to hook up an ancient, but still functioning laser printer = save the landfill.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and setup. Great performance and easy to manage. Good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a solid piece of equipment and very reliable. Very, very fast speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router for xfinity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had moved and decided to finally buy a router instead of renting from xfinity. Despite all of their warnings about buying your own -- I've had a very good experience with this one so far! No issues, good internet, and was set up right away by the xfinity technician as I was setting up my internet. I recommend!

    I would recommend this to a friend