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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 2,470 reviews
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    COMCAST replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace my COMCAST router...it will take about 2 years to pay for itself. I get about the same speed I got with the COMCAST box but the dual ban provides more devices to work simultaneously. I had some trouble with getting it set up on COMCAST's end. But once those hurdles were cleared no problems since.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent modem router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally purchased a modem/router instead of paying monthly rental fees to my cable company. The BestBuy salesperson was very helpful in steering me to the model I needed - for internet and landline phone connection. Setting it up was simple, altho contacting the cable co. for connectivity was time-consuming.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Modem router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great no issues and good price. Set up was easy

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to replace the rented Comcast Xfinity Arris. Self activated on the Comcast network and was up and running in just a few minutes. The Arris SVG2482AC is listed as compatible on the Xfinity approved modem list for my zip code. This is a DOCSIS 3.0 modem which is more than adequate for my internet plan.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Performs as Expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this as my gateway with internet provider Comcast. It has performed as expected and I have no complaints. I am giving it 4 stars because of the $189.99 price. With a two-year contract, that $189.99 really only saves me one year of $15 gateway rental fees from Comcast. But I'll take it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    RRIS SURFboard 24 x 8 Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great!!! No issues so far as I switched from an xfinity modem to the ARRIS SURFboard 24 x 8 DOCSIS 3.0 Voice Cable Modem with AC1750 Dual-Band Wi-Fi Router for Xfinity. Doing this saved me $10.00 a month on my xfinity bill. So worth the value.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Picked up my Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from speeds in the 50 to 60 range with my Comcast equipment to speeds of 235 plus...Only draw back to this unit is the high cost

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    arris

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quick and easy setup. watch out for it will want to update the latest software which means you will have to start over with setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup, no problems with wi-fi, seems faster too

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ARRIS ROUTER FOR XFINITY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About 9 months ago I purchased an Arris modem/router to use with Xfinity but didn't think it needed to be insured. Wrong. After a recent electrical storm my modem/router got fried with a surge coming through the coax cable. So again I bought an Arris modem/router but this time with the 2 year warranty. Was no problem to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Correct router for high speed internet and phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, love the down load speed over DSL.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced the modem I was renting from Comcast with this identical (other than color) Arris SURFboard modem. The conversion went flawlessly and mac address was registered with Comcast, using the instructions that came with it. No more rental fees!!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Very good modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting the advertised speeds. Has been reliable. Simple

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great bests paying XFINITY rental

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No it's not cheap but it will pay for itself in about two years and even if you don't stick with XFINITY/Comcast that long it still feels good not to be paying them for required equipment. It appears to be identical to the model they had me renting when I first changed to my current plan. I get over 200MBs downloads.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not regret purchasing this modem. It provides both internet and voice services benefits with great speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cheaper than Comcast and no more printing issues..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless your going to fork over the big $$$$ for their top speed tier this Modem/Router combo will save you money vs renting. Even though this is pretty much the same modem Comcast used to use (XB3) our speeds have improved slightly and we no longer lose connection to our wireless printer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use and set up - pay attention to the instructions to set up the password.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    rt from NJ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to upgrade my modem and around the holidays I saw this one on sale. I bought it and it works great for my desktop computer and smart TV. I also save a monthly fee from the cable company by owning my own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seems like a perfect choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm no expert! I have cable, and as expensive as it is I don't like the idea of paying to rent a router! Needless to say, this is the one that I needed, and I needed it quickly. Best Buy had it available at a really good price, so I ran and picked it up. So far, so good!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combo router and modem has amazing range. We were told we would need a mesh network or a network extender to reach every corner of the property but that is not the case. There are no dead spots because of the technology integrated in this product.

    I would recommend this to a friend