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Customer Ratings & Reviews

Your price for this item is $159.99
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The comparable value price is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 2,470 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    MODEM

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I PURCHASED THIS MODEM TO REPLACE THE ONE I WAS RENTING FROM XFINITY. SEEMS TO BE AS FAST AS THE ONE I WAS RENTING.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Simple changeover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No noticeable changes between the ARRIS SURFboard AC-1750 and the one rented from Xfinity. This will pay for itself in just over a year. Just as fast and flawless as original supplied by Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Excellent Router for Comcast Xfinity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Works perfectly with Comcast Xfinity. Easy set up! Save yourself some $$$ on renting a modem. Very pleased with the setup and clean look of this router! Thanks ARRIS!

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Has great wifi and the range is awesome can still use the wifi over 150 feet behind my house

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Router/Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We seriously needed to upgrade and got tired of paying for a monthly service fee with our old one. This has combined our old router and modem into one freeing up valuable desk space. YES I recommend it. It has already paid for itself!.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Not a DOCSIS 3.1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to stop paying Comcast $13/month rent on their modem. I ended up returning it and buying a DOCSIS 3.1 modem so I could have the latest standards and allow for higher speeds in the future.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent home modem/router combo!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install! Works especially well with Xfinity. Would recommend to anyone with smart TVs, computers, connected tablets, and cell phones. A one stop shop that doesn’t crap out on signal strength with multiple connected devices.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and connection to in devices. Activating the modem through Xfinity was a bit of a pain. But that's not the product's fault. No performance issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast, Convenient and works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having purchased the wrong Router, the sales associate directed me to this unit. It was the perfect replacement for the monthly XFinity lease and works better. Very happy with performance, apperance and overall acquisition cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Update my old aris router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old router had to be rebooted every night and its range was limited. After installing this product, I now had an extended range in my house, no need for extenders and no need for a reboot at night, Very happy with this product

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Router/Modem w/Voice - xfinity

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not want to pay xfinity monthly rental fee for modem/router. It will take approximately 24 months to break even with the monthly rental fee. Works well, set up was easy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Replacing Cable Company modem with my own

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After paying monthly to my cable company, I became convinced it was worth purchasing my own notice. It has almost paid for itself and the speed and reliability have been great.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    performs as represented and necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast identified numerous modem-router combos adequate to service our internet needs. Best-buy's online site had many available and provided reviews and star rating to help with selection.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great high speed modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a snap to replace my rented Comcast modem. High speed modem with WiFi and telephone option. Comcast was responsive and helpful with the activation which I was able to complete online. Pricey but will pay for itself in 2 years.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good combo router/wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my old Arris modem and apple wireless router with this AC-1750 since they were about 7 years old. I upgraded to 100Mb but the old setup wouldn't go above 70Mb. No problems so far after a month.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works as it should

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works it works good but the Comcast service in my area isn't the greatest so it's hard to make a review of this item. I put the blame on Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem overall

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product once configured correctly by your provider, ours is a chat session and only got online correctly once a service person came by the house. The modem was great

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I went to Best Buy the guy was so helpful in telling me what I needed. The only thing is when I brought this home it was already a year old. But it still works great , I hope it continues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install Instructions Wrong

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased and installed for a friend. I was anticipating having a tough time getting their 2 phone lines migrated from the Comcast device they were renting. However, most of my time was spent trying to get Comcast to recognize the new device. The Arris instructions provide an 800 number for Comcast support, but I couldn't get past the automated menu. Once I became aware that the XFinity App was the primary method for installing new equipment AND got the app to let go of my account info, it worked very well. Phone lines came up without a hitch. Device has worked flawlessly for over a month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the exact same router I was renting from Comcast for $10/month. I was looking to save some money but turns out I will not start saving until 24 months from now- this modem is expensive! But it supports all our devices like Xfinity voice, Apple TV, PS 3

    I would recommend this to a friend