Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 2,470 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome Router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow. This router is amazing. I bought it to replace the Comcast one I have always used. It does seem to be a little faster. I just wish I had bought it sooner. All the years of $10 month...

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Don't rent Buy!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just as well as the Modem furnished by Comcast and I am saving $14.30 a month in rental fees. In 14 months I will start to be a head by this fee.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Gateway Modem/Router

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have always had issues with internet cutting out or running slowly. So far with this modem we have had almost no issues. At any given time we have approximately 8 devices connected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem-Router

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing this from BestBuy saves me from having to rent it from my internet/cable company. In my case, it's exactly the same product, so hook-up was pretty easy. Works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Home Modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. No problems experienced. Setting it up was relatively easy. The Best Buy sales person good advice helping me choose the right modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice Router

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose this router after reading multiple reviews online. I compared multiple different router brands. I am very happy with this router. It meets all my needs and is easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Router

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired if paying Xfinity there ever rising monthly rental fee for their router. This router was a bit pricey, but will pay for itself in 15 months. Recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem saves on rent

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why rent when you can pay for this and itself pays for it after 6 months! Wish cable companies would disclose you can buy these. Rented for over 7 years at 8.99 per month!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Wireless router/modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had one problem with this product. Have used it in place of xfinitys modem which cost $11 a month to rent. Bought this, my own and now I do not have to pay that charge on my monthly bill.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Works great with xfinity

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this when switching from Verizon to xfinity. Works well. I do not need to rent a booster (as I did when with Verizon) and I do not have to rent a router or modem from xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great replacement for Xfinity rental

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to give up the monthly cost of leasing the cable modem. This one is rated for use with my Xfinity package and so far the speed and connectivity are excellent. And no more monthly fees!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great Home Router!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router works very well and is very fast with the internet speed, however the Comcast technician had to take several attempts in order to get it connected correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris Moderm

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend everyone to buy your own modern instead of paying Comcast a monthly fee for using their. My Artis is great investment and is to install.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy setup, good performance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace modem rented from Comcast and separate wireless router. The Arris combination modem/router was easy to set up and has provided consistent good performance since installation.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Works very well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a couple phone calls to Comcast to set up the unit. After a few issues were fixed, the unit was set up and is working well. Glad I was able to purchase this unit instead of renting it from Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Cable modem

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router work excellent with my cable internet provider. When all my grandkids are all surfing I’ve never heard of them complaining about performance.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It installed relatively easily, and works well.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Arris modem because it had multiple ports for ethernet and phone devices. It was not difficult to install, and I find that it is faster than the Comcast Xfinity modem that preceded it.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has worked great with fail for a long while now. Used with Service Electric internet. No dead spots in entire house on either floor.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and works good with Xfinity service.Good customer support and they got me rolling immediately.Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Buy ever made from Best Buy.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frustrated with Spectrum’s conflicting advice led me to buy an Arris router and resolution of my download speed issues with new Samsung Smart tv and a Fire Stick. It became a merry Xmas.

    I would recommend this to a friend