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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 2,470 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works Well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick Setup.....Does the job! BB offered a trade in credit for my old modem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    ARRIS Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was tired of paying Comcast 14.00 a month for their modem rental fee. So I decided to purchase this item. It was quick and very easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Reliable router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router to replace the one Comcast provided. It does a good job and delivering the speeds that we pay for. It was a little difficult to activate, but once activated, it worked well.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to handle internet and phone and not have to rent equipment from the service provider. Product did what it should. Problem was with service provider completing the registration.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Good replacement for xfinity rental modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint with this is the technician from xfinity who I needed to talk with to get it authenticated on the network. The modem does just what it should - offers Wi-Fi built in. No other complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The strength of the signal is good across our home

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Incredible Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After researching several options this was rated for best performance, and it is! Good price, excellent performance. Provides us with the support we need for all of our devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good for the value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent, easy to setup for a IT person. Just check your provider to make sure it is compatible.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Router/cable modem with Wi-Fi works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Wi-Fi works great on my phone and laptop. The router/cable modem works great for my desktop computer and Smart TV. I highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great & Better than Xfinity!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a Little hard to set up but Works great Since. My Original Box fom Xfinity was terrible and didnt work on devices before 2017.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a more up to date and faster modem for my cable and WiFi. Have Comcast and it is compatible with Comcast service, just have to call them to set it up and add it onto your account.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works like the rented one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This may not sound like the best compliment, but it will pay for itself in less than a years time and there is no drop off in speed, security of anything else

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    What i wanted but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to buy this bc i needed a phone line for Xfinity. But i had a mesh network already and didn't need the Wi-Fi. Tried to put it in bridge mode but couldn't. I'm sure i was doing something wrong but all i had to do was turn off the 2.4 and 5 bands individually. So it all worked out

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent modem/router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit was a bit pricey but that was expected due to the fact that it has telephony built in. Otherwise performs flawlessly even while being connected to another external router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Nice starter unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Goal was to not have to lease a modem from the cable company. This one works well. Minor glitches but we have several electronics that require wifi. Next time we will upgrade to a faster speed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price and Features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work from home at times therefore I needed a modem that was also telephone compatible. This provided for all my needs. I turned in my Comcast modem which I was leasing and I am glad I did!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install and works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with my Comcast voice. Super easy install. Will pay for itself in a year since I won't be renting a modem from Comcast. WIN!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome modem!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has dramatically improved my wifi reception. I don not have any dead spots in the house! The speed and consistency of the modem is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exact replacement for Comcast Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let’s cut to the chase. This is exactly the same router as offered to Comcast customers. It is the best you can get. However after about 45 feet the signal degrades. If you have a big house and you want to boost the signal or send it to your patio you will need an extender. Comcast routers are all refurbished. This is new. I got a 2 year Best Buy warranty and save $11 per month renting a router I am not perfectly happy with. Thus I can pay for this in 2 years with rental savings. If you go with Comcast you may need their MiFi extender package of 3 plugins for $119. I went with the Netgear Nighthawk extender for $149 which works perfectly so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product save a lot of money from cable company!

    I would recommend this to a friend