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Customer Ratings & Reviews

Your price for this item is $159.99
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The comparable value price is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 2,470 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent modem/router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit was a bit pricey but that was expected due to the fact that it has telephony built in. Otherwise performs flawlessly even while being connected to another external router.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality modem Router Combination

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading my modem and router was a much needed action when I realized that the slow performance I had was from using to many adaptors and interchanges to get internet across the entire house. After purchasing this unit I could have individual hard lines linked into the different adaptors so signal quality vastly improved. Also, upgrading from a 5-year-old unit to this one also probably helped. It is not perfect and I do occasionally lose Wi-Fi but overall it handles the high demands to keep my IOT home functioning.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Satisfied streamer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As been working great with no problems so far hope it keeps up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Save Cable Costs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of the increasing costs of the cable company and decided to get my own modem. Easy to install and works like a charm!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price and Features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work from home at times therefore I needed a modem that was also telephone compatible. This provided for all my needs. I turned in my Comcast modem which I was leasing and I am glad I did!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Own your modem and stop paying Comcast rental fee.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem compares to the one I was renting from Comcast Xfinity modem. I fgure it will pay for itself in about one more year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exact replacement for Comcast Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let’s cut to the chase. This is exactly the same router as offered to Comcast customers. It is the best you can get. However after about 45 feet the signal degrades. If you have a big house and you want to boost the signal or send it to your patio you will need an extender. Comcast routers are all refurbished. This is new. I got a 2 year Best Buy warranty and save $11 per month renting a router I am not perfectly happy with. Thus I can pay for this in 2 years with rental savings. If you go with Comcast you may need their MiFi extender package of 3 plugins for $119. I went with the Netgear Nighthawk extender for $149 which works perfectly so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Not the best, but usable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicely looking, but no USB for flash/HDD, the ones it has are only for CHARGING - absolutely useless. Very simple in terms of setting, especially firewall related ones. The rest works fine

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Add you own modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to connect this very easily; the savings are great on a monthly basis from my cable company; highly recommend doing this.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Dual band wi fi router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace rented router from comcast. recommended by staff to fit my needs for telephone and internet service. So far work well, no complaints with this product

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Reliable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better to buy your own cable modem than to pay the rental fee every month. It works at the advertised speed if your cable internet provider gives you those speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellant modem router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having issues with my Xfinity internet. Replaced the modem router and after a slight glitch in setting it up which the Xfinity tech people helped with, excellant speed and coverage

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast and easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a replacement to my xfinity router. I didn’t want to pay for equipment anymore. I should have done this a long time ago. Works like a charm. Fast and easy to setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is amazing! We had so many issues with Comcast and Xfinity and internet going out every 45 minutes and now we get a much stronger signal and internet streaming is much smoother.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Just the modem I wanted

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Now I don't have to rent one from my internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The router was easy to install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router works great and was easy to install. I would recommend this item. It also comes with a year warranty. I bought the Best Buy warranty so I have a 2 year warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Xfinity Gateway Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to replace Xfinity device Easy to hook up Instructions good Device reliable, have not lost network connectivity since hooked up

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    new modem router improved my download speed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new modem router improved my download speed. The only downside is that now that the modem and router are combined, I can't turn off the router when not in use to conserve electricty.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    working great so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was having buffering and connection issues with the comcast provided modem. They recommended this product and has worked flawlessly since I've installed. improvement has been dramatic.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product and EASY to set up. So far no negative issues. good to have both router and modem in one unit.

    I would recommend this to a friend