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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 2,470 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Not the best, but usable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicely looking, but no USB for flash/HDD, the ones it has are only for CHARGING - absolutely useless. Very simple in terms of setting, especially firewall related ones. The rest works fine

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent , easy set up and fast speeds and its basically free when you look at the money you save on rental fees

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellant modem router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having issues with my Xfinity internet. Replaced the modem router and after a slight glitch in setting it up which the Xfinity tech people helped with, excellant speed and coverage

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Dual band wi fi router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace rented router from comcast. recommended by staff to fit my needs for telephone and internet service. So far work well, no complaints with this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is amazing! We had so many issues with Comcast and Xfinity and internet going out every 45 minutes and now we get a much stronger signal and internet streaming is much smoother.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast and easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a replacement to my xfinity router. I didn’t want to pay for equipment anymore. I should have done this a long time ago. Works like a charm. Fast and easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Save Cable Costs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of the increasing costs of the cable company and decided to get my own modem. Easy to install and works like a charm!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Reliable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better to buy your own cable modem than to pay the rental fee every month. It works at the advertised speed if your cable internet provider gives you those speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Add you own modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to connect this very easily; the savings are great on a monthly basis from my cable company; highly recommend doing this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality modem Router Combination

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading my modem and router was a much needed action when I realized that the slow performance I had was from using to many adaptors and interchanges to get internet across the entire house. After purchasing this unit I could have individual hard lines linked into the different adaptors so signal quality vastly improved. Also, upgrading from a 5-year-old unit to this one also probably helped. It is not perfect and I do occasionally lose Wi-Fi but overall it handles the high demands to keep my IOT home functioning.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Seamless replacement for old router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy plug and play with no issues. This unit came ready to boot and use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The router was easy to install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router works great and was easy to install. I would recommend this item. It also comes with a year warranty. I bought the Best Buy warranty so I have a 2 year warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Versatile cable modem with wifi

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in one cable modem with voice and wifi that is similar to what Comcast leases.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    new modem router improved my download speed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new modem router improved my download speed. The only downside is that now that the modem and router are combined, I can't turn off the router when not in use to conserve electricty.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Own your modem and stop paying Comcast rental fee.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem compares to the one I was renting from Comcast Xfinity modem. I fgure it will pay for itself in about one more year.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    working great so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was having buffering and connection issues with the comcast provided modem. They recommended this product and has worked flawlessly since I've installed. improvement has been dramatic.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Simple setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent more time on the phone with Comcast to register the modem/router and connect my phone line. But all in all everything was quick and works well. Noticed an increase of speed immediately!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Xfinity Gateway Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to replace Xfinity device Easy to hook up Instructions good Device reliable, have not lost network connectivity since hooked up

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Beats paying monthly Comcast rental fee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a few difficulties getting phones to work (I believe it was Comcast's issue) Otherwise it's been great. Much faster than my previous modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my comcast rented modem. Comcast provided kept cutting out. Replaced with this and not once has it gone offline. Perfect!

    I would recommend this to a friend