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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,470 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Dependable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived one day early. Set up was easier than I originally thought. Didnt know about needed battery for loss of power.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This Modem is Awesome!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This goes perfectly with a 4-person household. We don't have to rent from Xfinity anymore. It's exactly what I needed. Not too difficult to setup either.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Life Saver

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched isp's and this product has served me well. The cost bit me up front but the overall cost will be less by not having to rent a modem from the provider.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Satisfied streamer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As been working great with no problems so far hope it keeps up

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem Router combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really recommended for any electronics purchase. It really pays itself off. Work really fast for gaming and it’s very secure.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product and EASY to set up. So far no negative issues. good to have both router and modem in one unit.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    our last modem died after 5 years! Deff got our monies worth and so we decided to go with this one It is great this far, have had no problems. speeds are great!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem Router with Voice Combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had it for a short time but it seems to be a good value for the money. Much faster speed than my old router. The Xfinity tech set it up and he didn't have any issues

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect modem for my needs and easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem was exactly what I needed to provide modem, phone and Tv in my home. I was a little worried about connecting it myself, but it was a breeze to connect. Thank you Best Buy!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to access and setup. Bought as an option to renting from Comcast. Very good reliability , but Comcast tells me it will not support their WiFi receiver.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Just the modem I wanted

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Now I don't have to rent one from my internet provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best cable modem ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this cable modem a little over a year ago to replace my rental and it has been working perfectly, very fast WiFi and is compatible with xfinity tripple play.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AC-1750

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed with the lack of control for the user with this modem/router. I get frequent internet drops on my devices. Not my best modem/router combo but Xfinity recommended this model. I was happy with my Netgear modem and router but after months of working fine it stopped connecting, Comcast said Netgear doesn’t work well with their system.. neither does their recommended model either, they want you to rent. Soon they will have internet competition and I’ll say goodby.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really appreciated how this will save me money in the long run instead of renting one. Easy to hook up and use and seems to be holding strong connections for gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It works.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got it few weeks ago and it is still working fine. It is faster than what we had and has more coverage downstairs than the one we were renting from Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a router modem in one with cable hookup for my business and this was the only one I could find. I love it so much I’m getting one for my house too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Simple setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far, needed new modem/router as my other one was a few yrs old and I was not getting the speeds I pay for. Since hooking this up I went from 45mbps to 866.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Has phone jack for my house phone and is powerful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem and router includes a phone jack for my land line and is centrally located in my split level house to send wi-fi signal to all rooms, including front and back porches.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Look no further for your outstanding modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris makes solid products and this is no exception. It handles my 1 gig internet speed from my ISP without a hiccup

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No more rental fee from Cable Co.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that we are no longer paying to rent a router from the local cable company. The price may seem high at first but it pays for itself within a year. NIce to some money back into our pockets.

    I would recommend this to a friend