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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 2,470 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solved my wireless problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow and intermittent wireless internet problems and a new splitter from xfinity solved my in home issues. One unit for router and modem simplifies hookup.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Works well with Xfinity - saves montlhly $13

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xfinity set up the internet/phone service on this unit and it seems to work quite well - only had it for a couple of weeks, but will continue to tune it to meet my needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xfinity modem/router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed flawlessly, great range and signal strength, like all the gig ports

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Super router

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is o e of the best routers the I ever had bought this for my new house and work great all over the house without internet extenders

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stop wasting your money paying a monthly lease with any cable company, this is saving me around $50 o more, and it’s mine!! good and enough signal for a 5 bedroom house.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Comcast Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided it was time to quit leasing a modem/router from Comcast. This is the retail version of what I had and I am very satisfied with its performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked awesome with my Xfinity internet. But I needed one with the ability to add a WiFi phone so I upgraded to another model.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and no more rent payments to Comcast. Will take 18 months to break even but this unit is future proof. Will handle any new programming for years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Ease of Meeting up device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This overall product was easy to set up. It does take, however, a bit of time to go through the process of setting up. Overall, it was one of the easier devices to set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Frustrated for 2 weeks.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had much difficulty synchronizing this modem with my cable company Comcast, and my computer and phone, I returned the first one because there may have been a defect. The second one seems to be fine.I also had the Comcast technician come and somehow this new one had not been registered, even though I did do so.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    does the job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far, so good, works good with xfinity and xfinity phone. so far no problems. internet goes out a lot but that could be xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    All in one device

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great if you currently rent your router or modem from your cable provider. Saved us lots of money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Retuned Comcast rented equipment hooked this Up in minutes no issues no phone calls internet is Great and I save from rental fees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Surfboard SVG2482AC is a top-notch modem. The product is respected by Comcast/ Infinity technicians. The customer support is reliable and domestically based.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Does the job - no complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New residence for me - new router demands. Bought this upon the recommend of one of the Geek Squad members. GREAT advice...this router works flawlessly !

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    modem router

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    modem, router phone for home use - was able to return leased unit and save monthly from Xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Say goodbye to that rental fee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product to say goodbye to that rental fee. Easy set up and has same great speed as xfinty product and will last you through upgrades as they come

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Wireless Router + Modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, easy setup and administration. I have recommended this to others who have had a similar experience.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    a sleek and effective modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new modem replaces an old Comcast provided one and is attractive sitting on the bottom shelf of the tv stand. It is fast and efficient. Glad to have bought it

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this router because we were having issues with getting on the internet. Since we have gotten this we have no trouble getting on and the speed is amazing.

    I would recommend this to a friend