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Customer Ratings & Reviews

Your price for this item is $159.99
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The comparable value price is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 2,470 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    works perfectly with Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy. super fast delivery. only neg is batteries are sold separately.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It was easier to use than I thought.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little bit hesitant to hook it up at first, but about 2 to 3 weeks after I brought it I decided to go on and do it. Great!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is fast!! My family and I no longer fight over bandwidths. We can do high def Netflix, download a huge file, and play online games all at the same time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does well what I need from it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on the recommendation of Best Buy salesperson. I wanted a modem to handle television, internet and phone bundle from Xfinity/Comcast. At least at the time, it was the only choice available in the store that would handle the multitasks. It does a fine job at all tasks, and should have capacity for about any future bandwidth improvement imaginable. The only shortcoming is that it didn't come with a backup battery to enable operation during power outages. I bought one online and installed it. now I have to wait for a power outage to check out the operation of the whole system, including the battery.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace the one from the cable company and it has not let me down. It performs as stated.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best I could get being that it works with xfinity and voip. Has modem, router and phone in one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good replacement router for xfinity customers!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to avoid paying modem rental fee from xfinity. Actually ordered Motorola router but was missing USB port so went with Arris. Activated online as per manual but still had to call Xfinity to have them added to the account otherwise Roku app won’t work. I had problems getting the usb to work with external drive for media sharing only to find out from Arris that port is only for charging hence I gave four stars.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item works well Set up easy Very Satisfied I would recommend this product and Best Buy to my friends

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Not paying cable company for their box!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why pay for a WiFi box every month when you can have your own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The modem-router is perfect.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compatible with Comcast...I have TV, phone, and internet service with Comcast...no problems and now pay less to Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great cable modem router all in one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great no lag plenty of download speed and the wireless is very good connected to comcast. also has 2 phone line capable

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No more rental fees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this modem to replace the rented Comcast Xfinity Arris modem. I'm getting better wifi coverage and speeds by having my own modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch customer service and technical support

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must admit that i was on the verge of returning this. For some reason the switch from Xfinity's gateway didn't go as planned. However, i did receive a call from Arris's customer service on a Sunday to walkme through the simple process. After that, everything has been sweet i am happy with this all in one contraption and am happy to not pay a monthly rental fee anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great signal throughout home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing some research, this is the cable modem I settled on. The signal provided throughout my house (2400 sq feet) is strong. So far, no dead spots.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great modem reaches every room in my house and the at&t one I had wouldn't reach my master bedroom but this one has no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris works just as they say it would, we have it in the upstairs price I. The middle of the house and covers the whole house. It handles the increased the faster WiFi speed of 850 without any issues. Setting it up was easy and they only Issue we had was setting up the phone to Comcast, and honestly I think it was more of a Comcast issue. Worth the money and in 2 years you recoup what the rental fees are from your provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Surfboard Voice Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally made the move to replace my cable companies voice and cable modem. First of all this voice and cable modem is out performing the cable companies. In nearly a month I have not lost my internet wifi connection. Nothing worse than losing your connection during a facetime connection with work related function or friends. Not to be forgotten is the savings by purchasing this modem rather than renting from your cable provider.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good once setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to call Arris twice to get the modem setup. Also know the fax is not regular dial tone. It has to be setup by cable company. Good range. I would purchase again if needed

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works like it should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great reception and coverage. Easy to configure and interface with XFINITY. Saving me $10 a month by eliminating XFINITY rental charges.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good and I recommend for people to purchase!

    I would recommend this to a friend