Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 2,470 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Gets the job done

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to go with our new service through xfinity. Works great, no issues and was easy to set up and connect.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I finally dumped CenturyLink and switched internet

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched internet to Xfinity and bought this instead of monthly rental. Very easy to set up and my internet is 10 times faster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Surfboard Voice Cable Modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally made the move to replace my cable companies voice and cable modem. First of all this voice and cable modem is out performing the cable companies. In nearly a month I have not lost my internet wifi connection. Nothing worse than losing your connection during a facetime connection with work related function or friends. Not to be forgotten is the savings by purchasing this modem rather than renting from your cable provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch customer service and technical support

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must admit that i was on the verge of returning this. For some reason the switch from Xfinity's gateway didn't go as planned. However, i did receive a call from Arris's customer service on a Sunday to walkme through the simple process. After that, everything has been sweet i am happy with this all in one contraption and am happy to not pay a monthly rental fee anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Excellent Wi Fi Modem Router

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Wi-Fi modem router just like the one from Comcast minus the $14 every month speed and distance are great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great till now. No issues with speed and there are not many modem/routers available which can support triple play for xfinity. so go for it

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Glad We Made The Purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchase the Arris Surfboard AC1750 for 2 reasons to knock off the monthly rental charge from Ixfinity and for future WI-fi expansion in our home.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Not paying cable company for their box!

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why pay for a WiFi box every month when you can have your own.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Works great. Did what I needed.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/router combo saved me the hassle of renting from my internet provider. Works great and eliminated my need for an additional router. Yay!

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Perfect for Xfinity Triple Play

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem/router combo after I signed up for the Comcast Xfinity triple play to avoid paying rental fees to them. It does everything!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and has made a difference in my overall internet speed. I recommend this item.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for the price, easy to set up and connect to it we only 2 on the house so far so good

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good router, limited range

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well, but limited range. It won’t reach my garage, only 50 feet or so away...had to get a booster. But it’s solid and reliable in range.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy setup.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tired of renting from cable provider. Having issues with the used unit they provided. Like the modem/router combo. Very easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy for sure

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easy set up on Xfinity. Consistent with great range.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    XFinity alternative

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this so I didn’t have to keep renting the modem provided by xfinity. It works great and will save me money in the long run

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Cable wifi

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the strongest router-modem-phone and hookup is the easiest on the market. And good buy to rental from xfinity saving 120.00 a year

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Perfect Router

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what i needed for xfinity voice internet, and tv. Now i dont have to pay for rental, and it pays for itself.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Replaces Xfinity modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little pricier than I would like, but I was able to replace the the modem from Comcast. Setup was simple, download speed is very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Router for TV, phone, Wi-fi

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Replaced Xfinity router with Arris. Will own it & save monthly cost with Comcast. Good for triple play hook up.

    I would recommend this to a friend