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Customer Ratings & Reviews

Your price for this item is $159.99
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The comparable value price is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 2,470 reviews
  • Rated 4 out of 5 stars

    Works great but have to exchange the first one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to purchase a new modem after Comcast said that the one I have was one of them... since I bough 4 years ago from amazon and after 3 months to fight to not have to been charge for my own modem, I decided to get a new one. The first one the phone connected very well however the internet part Comcast was never able to get it on so it did appear that it was a defective modem so I return it and got a second one which after a day it was able to get it finally to work. That is the reason the lower score instead of 5 stars...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy and quick set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was easy to set up and the activation was quick. Definitely a good product for new users.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to save on renting the unit from Comcast and in less that a year it will pay for it self

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Best Buy for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy Everything I was looking for, solved my dead spots

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good all in one unit. Able to perform high download/upload speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Modem and Router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris is one of the best modem manufacturers in the market. This modem is super easy to setup and very stable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super easy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was super easy to install. Seems a bit expensive at first but definitely worth it !!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    good product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. use it every day with our internet. I would recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    New modem for WIFI and phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once we got the correct product, the instal went very well. We just had to refresh the phone line.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    performs as advertised. Great modem, have mostly used Arris modems the last several years and am very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Infinity compatible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and install. And is compatible with infinity. Is been working fine sins install

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Awesome all in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this modem/router/phone so I didn’t have to rent one from The cable company. Extremely happy with it!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    wifiunderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up was a pain, but well worth it in the speed increase availability

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    The best router/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Arris brand router/modem that works hand in hand with high speed internet. Excellent reliability!

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best to get. Will use this to WiFi the home. Save money from renting box from Comcast

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it is slightly slower than the one that Xfinity supplied me with, but this is cheaper in the long run than renting it.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Wi-Fi router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a router to replace the one I was renting from comcast.i am glad I chose this one it works perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem and router combination in one. Easy to use and of great quality .

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a sure way to safe money and it goes really well. I enjoy using it and it works just fine

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish the 5 ghz range was a lot wider, 10 ft just doesn't seem to be a lot. Get decent speeds further out around the house.

    I would recommend this to a friend