Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $159.99
Clearance
The comparable value price is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 2,470 reviews
  • Pros mentioned:
    Setup

    Rated 3 out of 5 stars

    Decent router/modem, except for Moca.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They advertise that this router/modem has Moca but the manufacturer has disabled it and you cannot manually turn it on. I had a Comcast service representative try to activate it but could not. Eventually a Comcast Technical representative was able to activate it remotely. Overall the router/modem was easy to set up and activate with the exception of Moca.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my Xfinity modem with this. It was super easy to set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working great so far!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little tough getting activated through Comast. Problems with speed and range through the activation process. Issues were on their end. Tried to blame the modem not working correctly, but the issues were on their end. After 2 days trouble shooting over the phone, everything seems to be working fine now.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Nice product. Very easy to set up.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right out of the box the directions for set up could not have been clearer or more direct. I was up and running in short time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very easy to setup not sure if it was the unit or just Comcast service making it easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    No More Rental Charges from the Cable Company...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why rent this item when you can own it and have it paid for in less than 2 years!!! It works like a charm!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quality modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and worked beautifully with Comcast service.Good way to have all your service under one billing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    stronger then most

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this works for us, goes farther to give you more ability to reach more devices, wish it would go a bit farther though

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product to avoid renting from Comcast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the same brand as used by the “Big” cable company so I am confident of many years of good service.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and worked right away. I have no troubles, internet is fast, definitely worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works a lot better than the Motorola version

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought a Motorola which Comcast recommended and it was complete junk. Took it back, talked to the sales guy and he recommended the arris. It was 1/2 the price than the Motorola and had more capabilities. No regrets on my purchase as it’s been over 5 months now since I bought it and still working fine!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Modem

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love our new modem I wish I would have bought it sooner my internet is much faster and I can put multiple items with it. And the setup was very easy as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better to buy your own then rent one. Compatible with Xfinity and landline.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best router and modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent dual band router and modem. Use this for the daily purpose. Reliable and excellent price

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to set-up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set-up. Would like to see this kind of product cheaper, it was expensive! But a great product!

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Performs very well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy and performs very well. Comcast comparability pretty good, but misses on some of their features. Overall very good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to set up and use with our p roducts we will stay with this product

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great device

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent WiFi system; provides great coverage throughout the house with no loss of signal strength.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Upgraded Router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of problems in the past with routers and compatibility with Comcast. This one is notably better and faster.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Router works well with all my devices connection and speeds are just as indicated

    I would recommend this to a friend