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Customer Ratings & Reviews

Your price for this item is $159.99
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The comparable value price is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 2,470 reviews
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Excellent buy for anyone.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris router box is the best buy for anyone needing internet service.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    My router beats Comcast any day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There has been no problems with my Arris since I purchased so I would buy another one for my apartment at my girls house

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great replacement for Xfinity Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris was a very easy install to Xfinity system. Good value for the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was purchased fir xfinity voice n Internet use. Xfinity installer installed it when put in so i can't say I installed it. He said these are very good quality n work fine... I am happy with it. We have a ranch style home and have it installed in approximately middle of basement and have great coverage thru out our home. Also it was a few dollars more but I wI'll not be paying their rental fee of $11.00 per month. Very satisfied!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace the modem leased from Comcast to save money. My only regret is not buying this sooner

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and works just great! Well worth the money spent!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The plug and play feature was very easy to use. I have not had any problems with connection to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ArrisRouter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Meets standard necessary to work with Xfinity.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The only one compatible with Comcast Infinity ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was no choice with price because this is the only one I could buy compatible with Comcast. I hope it pays for itself before it becomes outdated! For this price - the least it should have come with is a "back-up battery"! What is the sense of buying such an important item ... that doesn't come "COMPLETE"? Furthermore - not one knowledgable person working there even bothered to mention that I would need a back-up battery and cared to inform me of HOW to acquire it!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Zero issues and easy to setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took about 5 minutes to setup and have had no issues at all since I got it

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great addition

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent setup and coverage. Works very well with multiple users.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful item to have completely impressed. I will definitely recommend this to everyone I know

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this modem. It's the best one I have ever had and super fast.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Excellent product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved all my WiFi problems. Only downside, it wouldn’t accept my suddenlink telephone.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Its working as expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device was easy to install. The only issue I had was with xfinity side having issue in connecting.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My new Wifi Router is awesome. The best purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had one single problem since it's been installed. It was quick and simple to install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far, not bad...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the easiest to set up... Had an Xfinity gateway, but was tired of paying the monthly $10 rental fee- so I invested in this unit. I'm not a 100% tech-savy expert, but I'm also not clueless. After 1-1/2 hours, we finally had this thing figured out. Appears to do well with WiFi reception throughout our 5200 square ft. Home. 2600 main floor, and 2600 finished basement. No apparent dead-zones.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was easy. Works as expected. Has good quality and good distance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this arris surfboard router. Easy to hookup and use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very fast router/modem. Extremely easy to setup even for this 80+ old guy. Looks good on my desk also.

    I would recommend this to a friend