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Customer Ratings & Reviews

Your price for this item is $159.99
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The comparable value price is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 2,470 reviews
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Al's personal opinion of product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace the one I had that suffered a lightning strike. This is an excellent Cable Modem, easy to setup and is very reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    GREAT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an easy set up and works great! Saving 15.00 monthly rental fee from cable provider. Also this unit has not needed reset since I set it up almost a month ago!!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great Modem WiFi Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and set up straight out of the box. Available ports make it versatile to hook up devices. Fast U/D speed as advertised. White color actually looks fine.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance, and easy to set up. Will be using this for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great Wifi router!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of paying the cable company $10 a month to rent their modem/router so I bought this to replace it. It's easy to set up and is faster than what I got from the cable company. Wish I did this a long time ago!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem/Router!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem router is awesome. I didn’t know much about these products but did my research and this brand is highly recommended. I had one previously that was a 400 and this one has changed everything. I have not had one issue or drop since I got it. It’s easy to set up and looks clean and crisp. Recommends for sure!

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Checks all 3 boxes!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had originally purchased in April 2018 to get rid of the Comcast modem that I was renting. It paid for itself in about a year to year and 1\2. This summer my house had and electrical surge that affected the modem which I didn't notice till I shut it off to get new wifi extender added. Ended up I needed a new modem and Best Buy had them on sale for Labor Day. Saved $9 on something I needed any way. Great unit with internet, phone and wifi (2.4 and 5G). Never had a problem with the unit other than Mother Nature........

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Perfect Router/Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice modem/router, performs very good. Works great with xfinity internet. Very easy to hook up and the extra ports it has is very nice too.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has worked perfectly. I was tired of paying the monthly lease with my internet provider and this is a great deal. Easy set up out of the box. This was set up with only my iPhone XS Max, no computer or tablet. Be patient because it will take approximately 5-15 minutes to sync once it is set up. This is to allow the internet provider to recognize the system. It’s super fast, approximately 3x faster than the provider system that I was leasing. Cons: the only one that comes to mind is that the app to help manage the system is not supported very well and rarely if at all ever updated. So far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Easy setup and no installation charges w/ Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this product to avoid Xfinity wifi/modem rental charges for Internet and Telephone service. Purchased modem also avoided the public Xfinity WiFi hot spot included with rental WiFi/modems. Took device to Xfinity store where they scanned all bar codes and activated my equipment. WiFi component is reliable with no dropouts. Phone service is clear and crisp. WiFi broadcasts on both 2.4 and 5.0 GHz but does not ID the frequency in its singular SSID. In other words, you can't determine which frequency will be used by dual band devices.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Easy setup and user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used Netgear routers but decided to roll the dice with this purchase. The main reason for the switch was the dimensions and color of the router, which was very important in our remodeled home office. Like Netgear, this router was extremely simple to setup and has a very friendly user interface. We have ~20 wireless items (laptops, phones, tablets, TVs, streaming devices, speakers, etc.) connected to our home network and once I got it setup it took only minutes to get everything connected to the new router and lock it down to prevent unauthorized access.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    No more modem rental bill

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to reduce xfinity bill as I was renting modem for $25 monthly so this modem will pay for itself in less than six months. This model enabled us to keep landline and internet. We returned tv boxes and will just stream for added savings. Works fine so far. Needed xfinity help to get phone working but it’s good now.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    fast internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought this for my parents and i have no regrets with this purchase!!! they love it. the internet is very fast, was easy to set up, and looks really nice too

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Overall we like it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall we like this product. We can use the WiFi in the whole house (1750 sq ft) and outside. We get drops of service and have to reboot, sometimes every day. Xfinity or the modem?

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Second one

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This my second ARRIS voiced,modem router, they work great easy to hook up and perform very well in large homes. Waiting for Comcast to switch my phone over.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy Setup. Definitely worth getting over paying rental fees for Comcast. I feel like I get better speeds, and none the less coverage area as well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    Great for Comcast internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re looking to get rid of the modem/router monthly rental fee this is a fantastic router. Speeds are very fast and no problems at all with many wifi devices being used at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Excellent Purchase!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this months ago to replace Comcast modem (and to avoid rental fee). So far it's been perfect. No lag or buffer when streaming. Downloads are fast too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    Great pick !

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router has been working great for us. No issues with connections at all. Doesn’t slow down the internet either

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    GOOD ROUTER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris is a good dual band Wi-Fi modem. Bought this to keep Xfinity Voice Services and have a more powerful modem. Works great. Reaches all device's in 2 story home no problem.

    I would recommend this to a friend