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Customer Ratings & Reviews

Your price for this item is $159.99
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The comparable value price is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 2,470 reviews
  • Rated 4 out of 5 stars

    if comcast would update firmware properly

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast needs to update the firmware right they shot there firmware so the router doesn't work right and then they can send you theirs for 13 dollars a month this is why they do it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router and Modem All-in-one

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that buying this is saving me money that comcast charged me to rent every month. Also great that the modem and router are all-in-one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    compatable with Comcast ,works great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This particular model is a little harder to activate because you have to contact Arris. Once activated it works great and it also allows you to use a backup battery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent cable modem/wireless router with telepho

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this cable wireless gateway to anyone who needs a wireless router that can handle telephone over internet. It has the latest 801.ac WiFi protocol and great documentation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xfinity modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it works great with my Xfinity cable hook up. In a dark room it gives off a lot of light. Not crazy about the white color. Would have preferred black or gray color.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do Not Rent Purchase This Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently signed up for Xfinity internet and VoIP Service. This company suggested I rent this device and purchasing this device saves me a lot of money. I get excellent reception.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WIFI

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the capability for the price. Sales associate was extremely helpful right down to helping us find the app on our phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is a great replacement for the Xfinity box. Great reception and was not able to tell there was a change when the switch was made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We felt we needed to get a new Modem for our system and decided this particular one met our needs and Best Buy even price matched it. Thank you, for the great service!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great replacement of rented cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This performs as well as the rented cable modem. However, it does give off a lot of light, so consider that when placing the modem. It could be used as a night light. Otherwise, I am happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Router/Modem Combination

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had very long, but so far is working great. We have 2300 square feet and even upstairs we have very good reception. Happy with our purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much better than leasing from Comcast!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to spend so much and get so little. I didn't realize how much difference there would be intil.after Geeks installed my new whole house wifi from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than Comcast.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better cable modem than the one Comcast charges you for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Had to restart a couple times so far because we were losing service but not sure if it was because of the router or from xfinity. Wish the app was better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for the son in-law and he is designer for advertising m. He has never complained about this unit so I’ll give a 5.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem/Router Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This appears to be a well-built quality product. My only complaint is that the set-up instructions could be clearer and more detailed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before we purchased this, we had dropped calls and shoddy Wifi. Now, we are very happy with our phones, internet, and Wifi connections.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought it home, plugged it in, named my network....up and running in just a few minutes. great reception across 3K sq foot home including a basement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is how I save money on my expensive Xfinity

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was using Comcast's Arris Cable modem with VOIP phone jacks and paying a hefty rent on it. With this purchase I get the same features without having to pay rent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris dual modem does its job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dual band is working quite nicely with all of our technology devices. We have well over 10 devices to run through our WiFi and have had no issues. Highly recommended.

    I would recommend this to a friend