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Customer Ratings & Reviews

Your price for this item is $159.99
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The comparable value price is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 2,470 reviews
  • Rated 5 out of 5 stars

    Great modem!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great cable modem that I purchased at a good price, instead of paying the monthly fee for the one supplied by my ISP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Retired

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to setup plenty of power. Works well with Xfinity.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not compatible with Xfinity as advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for basic tv and internet. The firmware is not up to date and manufacture will not upgrade so all functions work... Do not buy if you expect phone, TV and wireless capabilities from Comcast as it is not compatible as box states.. Just keeping until it breaks and reporting to consumer affairs to see if they have a resolution from the company about the company and what is printed on the box being deceptive.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to own my modem rather than rent one. Although this modem is on the pricey side, it will pay for itself in about 24 months versus the renting option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I exchange my comcast modem for this Arris model and both works exactly the same the only difference was that I stop pay 12 dollar every month for Comcast rent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great internet service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the internet/telephone modem to replace the one I rented, and the setup was difficult I had to call the service line and listened to a recording on how to set up, my internet service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's OK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instead of paying Comcast fifteen dollars a month to rent this I bought this. I haven't hooked it up yet but I will soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent replacement for Comcast router. No more rent payments

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pricey but effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After switching cable service, I decide to purchase my own router instead of renting. The Arris AC1750 is perfect! It's all inclusive, and includes telephone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love to shop at Best Buy for all my electronics

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is a Good modem for running phone/Internet I will recommend it to anyone looking for a good modem wireless signal is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wi-Fi router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works very well, good job from the salesman about the information on this item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great substitution

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect substitution for Comcast services. I’m glad I’m not being charged the rental fee from Comcast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Same as Xfinity

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same router used by XFINITY and is mine. Spend a little bit more but I own it and it is a great router with all the bells and whistles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Fast WiFi Speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster than the modem/router I was renting from Comcast. No more rental fees, ad getting better reception and faster wireless on all devices in the house. (14 devices)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Use Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was purchased to replace an older modem and router due to increased internet speed. It was very easy to set up and has given no problem with use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product and ordering was easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast delivery price, ordering was very easy, and the customer service was fantastic.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does pretty good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heard this worked better than the Xfinity box... I don't think we've noticed much difference. Could be because we're a little ways out of the city.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent replacement for Xfinity standard product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No longer wanted to pay the on-going monthly rental equipment charges from Xfinity/Comcast, this was perfect for cable, internet and the additional telephony need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    an improvement over our cable router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well. we have had no problems w/the internet stopping & starting as we did before.[don't know if it is just the router or new comp- or both.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set wasn't as complicated as I expected. Had an issues and called Arris and they walked me through it

    I would recommend this to a friend