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Customer Ratings & Reviews

Your price for this item is $159.99
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The comparable value price is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 2,470 reviews
  • Rated 5 out of 5 stars

    Connected easily

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charge to rent the modem increased and Xfinity told me I could buy one. This was perfect. Connected easily and has been working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for internet and phone use

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace the one xfinity gave us, or I should say the one they lent us and we pay $15 bucks a month for. So far so good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this so I could stop renting the modem from Comcast. Will take quite a while to get my money back, but hopefully it will last.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply Outstanding.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply outstanding performance. Really we are enjoying the product. Also the product is giving uninterrupted service, Thanks to Best Buy ////

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far this fit my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I placed this in my upstair's den and this maybe the reason my I -pad works somewhat slow. I purchased this to replace my comcast box. It will take awhile to make up the difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent modem-router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris surfboard router and modem was very easy to install. It took a few minutes to work. My computer and tv's worked beautifully.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arris remote and router, Computer is faster

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The above item makes my computer faster, but I still get a pause, and no sound on some of my online streaming videos. I am not sure of the problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast requires a specific modem for landline support. This product meets this need. Comcast was not able to get the landline to work on the default port and an alternate was necessary.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replacing Comcast rental

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took having a tech come out to get it configured... after trying twice over the phone...but it was all Comcast I experience with customers using their own Equipmemt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an alternative to renting a modem from Comcast ($13/month.) Well worth the money, it'll pay for itself in about 16 months.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xfinity had issues adding to network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router worked perfectly but Xfinity could not get it to connect to network with proper MAC address.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This experience was exactly what I needed with little effort and knowledge that so don’t have! It was a pleasure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router, modem and telephone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to pay monthly to use my internet carriers product, so I bought my own it works great no having to reset so far. I would recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    so far no issues. Should pay for itself in a year

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product, fairly easy setup. not that much improvement in WiFi range than earlier model, but have not added a satellite yet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem Router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great in the combo..reduces your devices by one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saves monthly rental fee from Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router so that I would no longer have to pay the monthly rental fee for a similar device from Comcast. It has already paid for itself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this because I needed voice capable modem. installation was quick and it works fine. My phone is much clearer through Xfinity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelled product and easy to install. I have used several routers and modems and I would say that it is the best. No signal drop and strong bandwidth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet problem solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product to be connected to the internet and not rent a modem. So far so good. The family is connected to the internet and this modem is paid for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Replacement

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good replacement for the standard Xfinity gateway. Pays itself off in about a year due to rising equipment rental fees from Comcast.

    I would recommend this to a friend