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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 2,470 reviews
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    Perfect option to replace a rented Comcast Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't pay $10-15/month to rent a modem from Comcast. This is a router and modem combo. I replaced my Airport router and am very happy with the results.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    No more modem rental bill

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to reduce xfinity bill as I was renting modem for $25 monthly so this modem will pay for itself in less than six months. This model enabled us to keep landline and internet. We returned tv boxes and will just stream for added savings. Works fine so far. Needed xfinity help to get phone working but it’s good now.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great Device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The voice cable modem gives great speed and is very reliable. I would recommend this for users who have xfinity as their internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Just as good as Xfinity's router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is the same unit as Xfinity would provide you for a fee of ten bucks. Month. The power and capability of this unit is a bit pricey but it has exceeded all my expectations that I had. I was a bit sceptical at first but when it started running, it put all doubt aside. I run my ring unit with three cameras and a chime, plus my direct TV and two computers, plus my phone and all my little gadgets and it runs super fast and has no sign of slowing down. I would Recommend this device to anyone who does not want to rent Xfinity's unit. I personally believe that this one runs better than going through a company to get one rented for a price. I have all confidence in this unit.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    a better modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same model as my old refurbished modem provided by Xfinity. Only this one really works and its mine. (Faster as well)

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this product. Very easy to connect. The range is great. The overall performance is very satisfactory.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Wi-fi

    Rated 5 out of 5 stars

    Great Modem Router for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this router from a recommendation by a friend & so we didn't have to rent one from Xfinity.It was easy to install after a phone call to Arris. It works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem/router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great setup was easy price made this product an excellent choice

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great product, however

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to save money renting my Xfinity Router so I bought the ARRIS SURFboard SVG2482AC as spelled out on the ARRIS sheet that came with the product (however the confusion is that Best Buy says I bought a SURFboard AC-1750...... and AC-1750 is not found on the paperwork that comes with the Router. What Best Buy and ARRIS needs is a proof reader like me to review the documents! Bottom line - Best Buy is good and ARRIS is good - all we need is someone like me who worked for Lucent Tech to review things so that you can have good customer satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Modem, it does what I expect.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replace my comcast modem with Arris, so far it works great, easy to install, it has enough outputs and its wiFi is very powerful. Its compatibility with apple is great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great modem for price, looks and speed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is fast and so far reliable. The modem fits on top of a bookcase. I had it installed by the Comcast tech but I think that I could have done it myself.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wicked sickk guy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! overall it was a very easy set up, took minimal time and the signal is strong af

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Perfect modem/router combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to setup, perfectly compatible with Xfinity service, great coverage especially where I had previous dead zones.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! And I save $$ on my monthly Comcast bill. Easy to set up. Got 3 other people to buy this and they are happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Overall we like it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall we like this product. We can use the WiFi in the whole house (1750 sq ft) and outside. We get drops of service and have to reboot, sometimes every day. Xfinity or the modem?

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    One fast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to use with my xfiniti service. It is fast getting my speeds 20-30 Mb above my service plan. I have about 10 devices connected on 3 floors in my townhouse without any dead wireless spots. It has a easy to use interface and a ton of options for novice to expert level security as well as traffic QOS. It comes with easy to install instructions and set up was a breeze. It has a nice sturdy build and the lights on the front will not blind you like some others out there. Great product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Well, Saves Money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with other Arris products, this internet-wifi-voice modem came with great instructions and was easy to install. The modem activated quickly online with my Comcast account, and I started using it right out of the box. The wifi signal is strong, and the voice is clear. It was a little pricey, but certainly better than paying a monthly rental fee. My only complaint is the back-up battery is hard to find. Arris is out, and BestBuy doesn't carry. Amazon is the only retailer with stock.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Easy set-up, great quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet has ran very smoothly since my purchase. I wish it was a bit cheaper.. but it was very easy to set up, and have had no issues thus far.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Compatible with Comcast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a compatible unit for Comcast. It works a lot better than the previous unit that I had from Comcast / Xfinity. Fewer dropouts and better Wi-Fi than what Comcast could provide. I have seen the newer units that Comcast is putting out there and it is about the same. However, owing one does drop my bill and with a four year warranty it is worth it. It will pay for its self. You might need help with setting it up. The company Arris was extremely professional.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    An excellent modem.Better than what I had before.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has excellent speed and stability. The router is able to transmit to all corners of the house. I'm extremely happy with the system.

    I would recommend this to a friend