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Customer Ratings & Reviews

Your price for this item is $159.99
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The comparable value price is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 2,470 reviews
  • Rated 4 out of 5 stars

    Not any faster than the one I had replaced

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I, thought a new modem 7 years newer than my old one would be faster and give more bars, but it doesn't

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    router/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great for streaming. So easy to set up with Xfinity too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to return this product, it wasn't compatible with Optimum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works smooth wi-fi

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works great for phone and Bluetooth and watch two tv.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 3 out of 5 stars

    Similar to what I already had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was almost exactly what I already had from my ISP

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this since I switched to Comcast. I think it’s worth if you are planning to stay with Comcast for 2 years

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not much better than the old one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your In Home Advisor, John Carey and Installation Tech., Romel Lawrence have failed to complete this job. One TV is still shutting down as not connected to the internet and our telephone answering system is now connected in a second floor bedroom instead of in the kitchen where it belongs. We cannot pay this bill until the job is completed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    It worked well for the two days I used it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I only had this product for a short amount of time, It worked well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Produt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After paying Xfinity equipment rental for so long, I decided to buy this modem. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good replacement for my rented modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with modem...tired of paying monthly to Comcast. Avery in Brick NJ store was a great help to us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the exact same router I was renting from Comcast for $10/month. Work great, but it is expensive!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't want to keep renting from comcast. Called in to do the switch and never looked bach.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good, not great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started working great. Then after a month or so started having connectivity issues and speed was slow. My house is bigger than what is recommended for this, so I can see why I was having issues. But I don't know why I didn't have issues for the first 2 months. Returned it and am getting something that covers more square feet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful router for Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router works perfectly with my TV and will save me money in the long run on my cable bill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good router and cable box

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You don't need two pieces equipment anymore and works great. No more rental fees too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    improved wi-fi performance with reduced footprint. and, yes, elimination of comcast rental fee.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable connectivity to Xfinity services.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if I bought the most capable product, but this is what Xfinity technician recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ease of set up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy purchase, easy set up (with Geek Squad)...great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this product from Best Buy I recommend this Arris surfboard 100%.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps save me money on bill, owning the modem instead of renting.

    I would recommend this to a friend