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Customer Ratings & Reviews

Your price for this item is $27.99
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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 104 Showing 2,061-2,080 of 2,984 reviews
  • Rated 4 out of 5 stars

    Easy to install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eliminated the streaming / buffering time completely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router/Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router/modem combo was easy to install and I had no problem getting it connected to my service provider. Download and upload speeds are very fast. I'm happy with this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product does what they said it will do..compared prices to online outlets and found it a little cheaper at Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value and easy to useG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value with all the features you need. Easy to install may not have the speed a gamer looking for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this works as advertised. but it was a little harder for me to set up than expected and I needed an assist from my kids

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save on renting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem/router that saves you the rental fees after a few short months of ownership. Much better then the Xfinity router I'd receive and have to pay a monthly rental fee for.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Not as per expectation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connection keeps tripping weekly, so I need to manually reset it sometimes.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets very hot and wifi does kick off after 30 feet. Not bad for the price though

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Not as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impress, ever since getting this modem my internet goes down. My devices can't connect or get disconnected. I rented a wifi modem from my cable provider and never had any issues until I switched to this modem with the same devices connecting to it. I have to constantly reset modem to restore normal operation.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Saved money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I've had to reset it once but outside of that it hasn't had any major lasting issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pays for itself if you rent a modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good. Set up for my daughter so that she didn't have to pay cable for their modem each month

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome modem with headroom to spare. Very good wifi reception, but hard-wiring is much quicker speeds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have nothing but high praise for this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has performed admirably since i purchased it. Top notch quality. I highly recommend it to save monthly fees from the cable company

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, performs well and works as described. A lil on the slower side

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cable Router/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves me a monthly fee. Easy setup and gives you full control. Doesn’t drop wireless signal like some of the other routers I’ve purchased in the past. A definite purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer for my internet said I should purchase a more expensive router/modem but this was in my price range. I have been very happy with my internet service and have no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great combo modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace the modem/ router that I rented from Xfinity. The rental charge was 10.00 per month so this will payoff very quickly. Also this has a better range and is of a better quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adequate Comcast replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced rented Xfinity bridge/router. No technical issues; nice smaller footprint. Wi-fi might be a smidgen less powerful. I especially liked the easy setup of a guest network.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very convenient to have a modem and router combined into one unit, but I’m underwhelmed with this model. It’s signal is VERY weak through walls; I had to have Spectrum rewire my jacks so I could move this into my living room just to get my video game systems to pick up the signal. I’ve also had to reset the unit several times a week for some reason.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Modem/Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has worked great for the two months I have had it. I occasionally have to restart modem to get my wifi connection working again. I have nice wifi speed and have been pleased with the producted.

    I would recommend this to a friend