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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 2,984 reviews
  • Rated 5 out of 5 stars

    Great router for computer & soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Arris Surfboard Ac 1600 Dual-Band router with Docsis 3.0 cable modem works well with my wireless electronic devices. I get great reception all around my house. I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Ok item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a replace eat but it works as good as the last one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product very fast speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed at this modem router 2 and one compared to my old Motorola surfboard it's a great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great use. Great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was wondering if I needed a fancy router/modem combo, but this device was it! Easy to install and with the few questions I had, customer service helped me out greatly!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem and router all in one unit...space saver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tired of renting a modem and the inconsistency of an outdated router. This unit works well plus saves space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not overly excited about this router but it's doing for most part what it's supposed to do

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s so far worked great. Good value for money. Connection has been good throughout the house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best router for the money..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The idea is to stop renting routers. This is an excellent choice. Does everything you want in a router.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives me a lot of bang for my buck. Good coverage throughout the house. I have no problem with dropped wifi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With my husband deployed I had no idea how to fix our connection so I went up and talked to a specialist and he recommended this and I have NO issues at all. It’s perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for use with my comcast xfinity wifi. It works well in my 1000 sq. ft. apartment. However, I believe some advanced features of xfinity are not supported on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works great, love the modern color (mostly with all the lights on). We just had 1 minor problem installing it, it does't include the coaxial cable needed to connect to the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as intended with my Comcast internet easy to set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Items works well in the house. Now, able to have computer and other items used every where in the house.

    I would recommend this to a friend
  • Cons mentioned:
    Ethernet ports

    Rated 3 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it because it didn't have enough Ethernet ports.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for a family member. Now they don't have to rent from the cable company. It's a win, win all the way. They love it. I'll be getting one for myself soon.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the right price except password given is too long & hard unless going through a change

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Cable/Wifi Modem for Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just need a low-cost cable/wifi modem that worked with Xfinity. Apartment is just 450 sq ft, so haven't had any reception problems. Also works well with large file game downloads.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    didn't live up to the reviews

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem/router after reading some reviews but after setting it up and using it for a week or so I was disappointed in its performance the wifi would drop out and a reset had to be done every time. it had very little coverage through out the house. I returned it and purchased the arris 6900 a/c with much, much better coverage and no drop outs.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Drives the Roku TV's great, short range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not pleased with the range and it will not run on 5.0 at all. However, the Roku TV's like it as does my Ooma no problem there. Coupled with 100 meg comcast the TV part is great. Will continue to play with the settings to try and increase range but for now I piggybacked it with an Encore three antenna router I had to even get to the far side of the house.

    No, I would not recommend this to a friend
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