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Customer Ratings & Reviews

Your price for this item is $27.99
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The comparable value price is $99.99

Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 2,984 reviews
  • Rated 4 out of 5 stars

    Router didn't work with my cable provider program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was good but needed a different one to work with my cable provider

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does what it is supposed to do. easy to install as described,

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Overpriced and no difference

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was renting one through Comcast...was 2 years old...have noticed no change in speeds or signal strength

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up and use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device was recommended by the rep at the store, so I researched with a couple of IT people, read reviews and compared other devices, then made the right choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Faster router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this product over a year now and I really like this router. I rarely have to reboot it like all the other ones I’ve had in the past.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Work great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only problem I have is the range is not far enough for two stories house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product met all expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product served all of our needs and met all our expectations. We would recommennd to others.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    worked fine, eventually.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this in my small "Work House" for about 6 months. My desktop was plugged in, phone ipad and chromecast were on wireless in the 900 s.f. house. everything worked fine. (two network names [1 for 2.4 ghz, and 1 for 5 ghz]). I did have to contact customer support at one point to adjust some security settings to get one of my devices to connect.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes it goes out. Planning to go back to exchange it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item to my son and he is very happy with it at all time. Also it is hood to mention the price was very good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great and save your rental from cable companies! Paid off in under a year

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model wasn't as expensive as others and not as cheap as some. It works good but no great.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good replacement for “Rental Modem”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, pretty lights ... Little on the warm side, so leave good air flow.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has worked great for months and hasn't had a single issue and it has boosted my upload and download speed compared to my older router that I got from my provider.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok modem and router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a modem this product works great. As a wireless router it ok. As a router I will sometimes lose the signal on my phone even if I am in the house and in range. Other times I have no problems even when I am in the rooms where earlier I had lost the signal. It seems to be an inconsistency with the power of the signal range.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the spectrum router and got really tired of paying the extra fee... changed to this one and it works way better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman helped me in choosing modem. It was an excellent choice. It's dual feature of wireless or cable suited my needs. The price was reasonable. Better than renting.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The combo is great and the value is worth it. Not the strongest signal but love the dual wifi!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better having your own cable modem and wifi router, runs great for a great price. i save money every month without having to rent one from the company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 5 devices that is working off of this router and it works great, along with not being charged an extra fee from my cable company. It works for me.

    I would recommend this to a friend