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Customer Ratings & Reviews

Your price for this item is $27.99
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The comparable value price is $99.99

Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 2,984 reviews
  • Rated 4 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace a rented modem/router. Works ok, sometimes have to reset it though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase for a well rounded router/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ARRIS is great everything runs really smooth and it has no problems when I have multiple devices on the network at the same time. Really good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great stereo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t want to pay a lot of money for a new stereo for my TV and my TV is not that great so I found the best price the best product. I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great compact yet powerful router/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/ router combination runs both 2g and 5g and easily connects all 6 of my devices, plus those of my visitors. Tech support is also helpful and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our newly activated xfinity internet service. Installation took minutes. It started working after activation without aggravation.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    GOOD ROUTER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'am only giving this three stars because it failed to work with my Spectrum internet. The modem looks great and Iam not 100 percent sure that it was not a problem on Spectrums end. I now have to pay for their modem which is costing me a monthly fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT INVESTMENT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of paying monthly for a lease from the cable company so I decided to get this. It's a great investment which will pay for itself in less than a year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told i should go separate but after other reviews and info from family i went for this combo unit. Very happy with it. Works great!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works fine most of the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem does a fine job about 90% of the time. The other times I have to reset it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great wifi signal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is exactly what I needed. I wasn't getting a strong wifi signal from my modem/router Comcast gave me but this one is perfect! Definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect computer only wish it was 4k.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last HP Spectra 360 200 touch screen computer was stolen. So I knew what I was getting when I purchased this one. I've only had it a few days so far so good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to serve as Xfinity modem (I am saving $10 per month).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and quality I like it and I like Best Buy Good price and quality I like it and I like Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product with the modem and router. But router coverage is medium

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just the right combo modem router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in store salesperson helped me pick out the right item for my needs. And the ATT internet installer confirmed by telling me I had picked a good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem. No fees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem to use if you want internet only services. No need to pay for the service lease fees these companies require when you get there modems!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for wireless internet connection, printer and to use with Ooma phone setup

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good but I have to be resetting it often!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mother, who needed a reliable router/modem. This did the trick!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is good and value is great. They build nice products.

    I would recommend this to a friend
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