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Customer Ratings & Reviews

Your price for this item is $27.99
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The comparable value price is $99.99

Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 2,984 reviews
  • Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/router is wonderful!!!! Does everything we need in one nice compact box!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nothing but issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this instead of renting a modem/router from my cable company. I never got it to work. Spent many hours on the phone with both the cable company and Arris and ended up returning it for something else.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works very well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact and quality item. It you want a quality modem/router, this is the one to buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect operation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No trouble installing or with the operation after reading directions. Recommend buying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Modem/Router Combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and the speed of the modem has been GREAT! Highly Recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product on market. All in one (modem and router). AC speed. Approved for Tme Warner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great two in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after working out the glitches with Comcast connections, everything else went smooth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No router no cable. Worth the investment.........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product for Computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem, router works great to get Wi-Fi to my computer and in my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good for Comcast

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for Comcast carrier. It's stable and reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad i bought this idem n now not paying my cable company any more mothly fees.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure why I bought this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this a long time ago. It's still in the box just getting old. I don't use wifi much and it's just easier to pay Spectrum $5/mo. If it had a phone jack, I'd probably use it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good, I' m not using it for gaming speed could be faster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and hasn't disconnected at all. Good strong wifi even on the smart tv!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wireless router & price. Highly recommended then purchasing from cable company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its been 1 month i am using this and so far its giving me great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good and works great. Easy to hook up. Slender design requires little space.,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dual band really helps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a normal internet user, but having two bands to get access to is really good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gateway

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for 2 years and it works perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading reviews, I purchased this product and I'm very pleased with it.

    I would recommend this to a friend