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Customer Ratings & Reviews

Your price for this item is $27.99
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The comparable value price is $99.99

Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 2,984 reviews
  • Rated 5 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fantastic for my single story home thru 4 interior walls. Easy setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price, easy to setup. Most of all I stopped paying Comcast for modem!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not compatible

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so very tire of incomparable items being purchased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful issue for my internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this issue. Internet is running excelent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s a good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new rounder it has dual band and work great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great substitute

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great alternative to renting cable modem monthly. Works well for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great fast downloading

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it’s white and it downloads fast, recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellant Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After installing, I have had no real issues at all. Would recommend to anyone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Range inconsistent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to, nearly daily, reset the unit in order to keep range up. My Roku Has to be rebooted too, in order to receive a signal. With my old router, this was very infrequently necessary.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is exactly what I had hoped, am glad I took the best buys employees advice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good router and modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly easy to set up and there is technical help if you need it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dual band router was recommended so far seems to be what we needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has all the features needed, including the speed capability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the top of the line routers. Best decision i made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complains. Great for my use in a small condo. Recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good customer service with arris

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The arris telephone rep was very helpful in the extra setup I required

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and nice connection. Fair price and would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a strong wireless connection everywhere I go in the house, even outside!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good but costly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent works very well. Expensive but great choice for modem and wireless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and works with Charter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We run 5 phones, 2 DS's and 2 computers! Doesn't slow down very much is great!

    I would recommend this to a friend