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Customer Ratings & Reviews

Your price for this item is $27.99
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The comparable value price is $99.99

Customer reviews

Rating 4.3 out of 5 stars with 2984 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, strong performance, and compact size of the SURFboard AC1600 Dual-Band Router with DOCSIS 3.0 Cable Modem. Many appreciate its good price and reliable WiFi, while also noting strong signal strength and good coverage. However, some users experienced intermittent connection issues. A few also mentioned that the device runs warm and has a limited number of Ethernet ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 2,984 reviews
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Good for a small room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this modem because of it's bad wifi signal. very slow internet connection. I get 5mpbs when I'm supposed to get 50.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good gateway.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had any issues with it so far. Seems fast with no lag.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one so I didn't have to rent one from Comcast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    speed increased on pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recommended Arris , especially if it's on sale, even better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed all the problems in our house with slow connections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what I want it to do. Easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router modem combo for my cable connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased my own don't have to rent from cable com

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strongest connection ever! One of the best I have ever had!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Stops broadcasting at random

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this model for almost a month now and have been having constant issues with it. I have owned several surfboards in the past and have always been great products. This one stopps broadcasting the SSID at random at least once a day. The device kicks all my devices off the network everyday and I have to go and reset the modem before it will pick up again. I am taking this back and will see if there is a different model or maybe just this one is defected. Based on my experience with this one I would say avoid this model.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person recommended the product - he used the same at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good reception long distance. I will recomend it for sure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5g capable and very small. Works perfect with xfinity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Comcast replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item to get to stop paying the modem rental fee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product for Xfinity Internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Bought to avoid rental fees. Works well for wifi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    speed and intensity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best darn router modem combo ever made love it so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This Arris modem is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best cable modem i have ever used.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for small apartment/Not for Family house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace our Xfinity Router that we had been renting from Comcast. This didn't provide a strong enough signal so we went to a Netgear Model with stronger signal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had problems with sporadic internet until I bought this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is a good modle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would buy this model again. I can said it a good .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sale Price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    .........Perfect router & modem combo!!!..........

    I would recommend this to a friend